IT Service Management jobs in Altoona, IA

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

•

Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

IT Service Delivery Technician

Des Moines, Iowa

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Today

Job#: 3044613 Job Description: IT Service Delivery Technician Location: Des Moines, Iowa (Partial Remote) Role Overview This role provides customer service support by handling calls, emails, walk-ups, and ServiceNow tickets. The technician will assist members, sponsors, and employees with technology questions and needs. The position involves hands-on conference room and desk-side support, along with authoring and distributing communication under direction. Key Responsibilities Perform first-c

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Full-time

$20 - $25 per hour

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

•

Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

ITIL Service Management Consultant - (NPW)

Remote

•

Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Automation Engineer - Altoona

Altoona, Iowa

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Today

Job Description AUTOMATION ENGINEER - Altoona Location ESCO Group's vision is to be a leader in our marketplace as valued by our key stakeholders: our clients, employees, suppliers, community, and shareholders. The position of Automation Engineer will be part of the Automation team at ESCO Group. This position is a contributing technical resource for client projects and should have a basic understanding of PLC and HMI processes as well as IT/OT Networking. This position will be working alongs

Full-time

IT Service Desk Lead

Des Moines, Iowa

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3d ago

Job Description IT Service Desk Lead Position Title IT Service Desk Lead Location Des Moines, IA Experience - 8 10 Years Team Size 20+ Service Desk Analysts and Senior Analysts Job Summary The IT Service Desk Lead is responsible for leading and managing a 24x7 global IT Service Desk operation supporting end users across multiple locations. The role is accountable for service delivery excellence, SLA compliance, team leadership, customer satisfaction, incident management, continuous service impro

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Contract, Third Party

Depends on Experience

Service Desk Queue Manager

Des Moines, Iowa

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3d ago

Job SummaryWe are seeking experienced Service Desk Queue Managers to support service desk operations for the State of Iowa in Des Moines, IA. The ideal candidate will have strong experience managing service desk queues, monitoring ticket volumes, prioritizing incidents and requests, coordinating resources, and ensuring timely resolution of service desk activities. The candidate should possess strong communication, organizational, customer-service, and problem-solving skills and be comfortable wo

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Full-time

20 - 22

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

Remote

•

Today

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk. Managers, IT Service Delivery & Enterprise Ap

Full-time

Renewals Specialist Lead (Cisco IT service contract renewals)

Remote or California

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Today

This is an internal position. About the role The Renewal Specialist Leader oversees the renewal lifecycle of IT service contracts, ensuring accuracy, timeliness, customer satisfaction, and measurable business impact. This role leads a team of renewal specialists while developing the strategy, operating model, and execution discipline required to grow and protect the renewal business. The leader will be expected to bring innovation to how the team engages with customers and internal stakeholder

Full-time

Adobe Workfront Configuration Consultant

Des Moines, Iowa

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Today

Job#: 3045324 Job Description: Adobe Workfront Configuration Consultant Location: Des Moines, Iowa Position Overview This individual will serve as the primary subject matter expert for Adobe Workfront and Adobe Fusion, helping optimize workflows, automate processes, improve content management operations, and guide future platform roadmap initiatives. The ideal candidate will combine strategic planning capabilities with strong technical configuration experience and be comfortable operating as

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Full-time

$60 - $66 per hour

Full Stack Engineer

Des Moines, Iowa

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Today

Job#: 3044109 Job Description: Full Stack Engineer Location: Des Moines, Iowa (Hybrid) Role Overview An opportunity is available for a Full Stack Engineer to support the modernization of a large-scale billing platform and other business applications. This role involves migrating a long-standing application to a serverless AWS environment and contributing to future development. The position is ideal for an engineer with experience in SQL, AWS, C#/.NET, and modern cloud development practices wh

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Full-time

$60 - $62 per hour

Java Developer II

Des Moines, Iowa

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Today

Job#: 3041408 Job Description: Java Developer II Location: Des Moines, Iowa (Partial Remote) Role Overview Our client is seeking multiple mid-level and senior Java Developers to support several strategic initiatives, including mortgage pricing modernization, financial systems integrations, and core application modernization. These developers will work with business stakeholders and technical leads to design, develop, and enhance enterprise applications that support critical financial products

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Full-time

$60 - $75 per hour

Lead Business Intelligence Report Developer

Des Moines, Iowa

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Today

Job#: 3041423 Job Description: This role is expected to provide operational, technical, and thought leadership to the Business Intelligence Developers (Report Developers). This is a highly technical role that is also responsible for development of SSRS, PowerBI, and other reporting tools in accordance with business requirements. This individual will also be expected to understand and perform database development work as part of addressing production support issues and project related work. Resp

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Full-time

$114,474 - $142,000

Technolgy and Data Engineer 5 - Des Moines, Ia

Des Moines, Iowa

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Today

Job Description A growing enterprise technology organization is seeking a Technology and Data Engineer 5 for a hybrid opportunity in Des Moines, Iowa. This position will focus on improving cloud infrastructure security by embedding automated controls into development and deployment workflows. The team is looking for someone who can help enhance Infrastructure as Code security practices, support policy governance initiatives, and strengthen security oversight throughout the software delivery pro

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Contract

$80 - $100

Lead Java Developer

Des Moines, Iowa

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Today

Job#: 3038519 Job Description: What this position will be doing:The Lead Developer is the 2nd highest on the team. We need someone that is an initiative taker, someone that has a willingness to learn and getting uncomfortable learning new things and doing that repeatedly. This person will be coaching other Junior Developers and will be proposing ideas and solutions to the team. There will be production support in this role, and you will be responsible for all 3rd party applications that we brin

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Full-time

$102,000 - $121,000

Field Operations Desktop Support

Ames, Iowa

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Today

HCL Technologies Limited Job Summary This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment. This position is a field-based operations support position and will require supporting the field plants in Ames, IA and surrounding locations. Due to the nature of this critical support role, on call and

Full-time

To define

Senior ServiceNow Developer_Remote

Remote

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5d ago

Role: Senior ServiceNow Developer Location: Remote Long Term Must have Active Certifications mentioned below. Primary Responsibilities CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer-facing Service Portal, intent-based Record Producers, and automated catalog workflows based on technical designs and architecture blueprints.Workflow Automation Execution: Implement low-code automation using Flow Designer and Process Automation Designer (PAD) to build st

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Third Party, Contract

Depends on Experience

Sr ServiceNow Developers @ Remote

Remote

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9d ago

Sr ServiceNow DevelopersRemoteLong term contractMandatory Skills & Certifications:ServiceNow Certified Application Developer (CAD)Certified System Administrator (CSA)ITSM (IT Service Management)ITIL (Information Technology Infrastructure Library)CAD, CSA ITSM & ITIL ACTIVE Certifications

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Contract

Depends on Experience

IT Service Management jobs in Altoona, IA, USA