IT Service Management jobs in Andover, MA

IT Infrastructure Capacity Management Service Owner

Remote

•

Yesterday

CONTRACT OPPORTUNITY IT Infrastructure Capacity Management Service Owner 6-Month Contract Role Overview We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Det

Easy Apply

Contract

Depends on Experience

IT Service Operations Technician

Waltham, Massachusetts

•

Today

As an IT Service Operations Technician you will be responsible for providing technical support and problem resolution for internal users. In this role you will handle a mix of routine and moderately complex IT issues involving software, hardware, and network access. How you will make an impact The specialist works with limited supervision, contributing to improving support procedures, and collaborates with team members to ensure a consistent, user-centered support experience. You will: Respond

Full-time

USD 33.00 - 37.00 per hour

Application, Infrastructure & Service Management

Quincy, Massachusetts

•

25d ago

Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): A senior Robotic Process Automation role that will work with other Robotic Process Automation team members through the phases of use-case data exploration and prototyping to the design, implementation, deployment and support of the use-case. Will be responsible for the following: Provide Production and Platform Support for the following: Blue Prism and UiPath automations, Camunda orchestration wor

Full-time

USD 151,778.00 - 166,955.00 per year

IT Software Asset Management Analyst (ITSAM)

Remote

•

21d ago

Position Title: ITAM Analyst (SAM) Location: Remote Duration: Long Term Assignment The ITAM Analyst Software Asset Management supports client's Software Asset Management modernization by managing and improving software contract, entitlement, renewal, usage, ownership, compliance, and vendor data. This role supports software cost optimization, tool rationalization, governed intake, renewal readiness, audit preparation, vendor governance, SAM reporting, and CMDB alignment. The Analyst helps

Easy Apply

Contract

$62 - $64

IT Systems Management Analyst

Remote

•

Today

Project description Join Our Team: Innovating Health Care with Cutting-Edge Technology We are looking for an Associate Systems Management Analyst to support mission-critical enterprise Mainframe operations. The role focuses on high-volume batch processing, workload automation, system monitoring, and maintaining operational stability across multiple LPARs. The position requires hands-on experience with Mainframe technologies, including CICS, DB2, and Workload Automation, within a large-scale ent

Full-time

Hybrid IT Administrator - Beverly, MA - MSP Experience - $120k

Beverly, Massachusetts

•

Today

Work for a global medical device manufacturerJoin a company making a real difference with excellent benefits About Our Client The company is a leading medical device manufacturer with multiple locations across the world, and an office HQ in Beverly, MA. They make a real difference in their field, and they're currently rapidly growing their IT division. They have fantastic benefits and offer candidates an excellent long-term career opportunity! Job Description The IT Administrator's responsib

Full-time

USD 90,000.00 - 120,000.00 per year

IT Admin - Service Desk

Remote

•

Today

Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting customer issues and ensuring incidents and service requests escalated from Tier 1 to Tier 2 are properly logged, tracked, and resolved efficiently within SLA guidelines. This role requires strong communication skills and customer focused mindset alongside an equally strong technical

Full-time

Manufacturing Test Engineer

Wilmington, Massachusetts

•

Today

Job#: 3056207 Job Description: Manufacturing Test Engineer Location: Wilmington, Massachusetts (Onsite) COMPENSATION: $80 - $90 HOURLY Role Overview We are seeking a Manufacturing Test Engineer to develop and implement test strategies for a product line, scaling from initial prototype builds to high-volume manufacturing. This role is crucial for ensuring product quality and manufacturing efficiency. This position is fully onsite. Key Responsibilities Develop test strategies for new product

Easy Apply

Full-time

$80 - $90 per hour

IT Service Desk Technician II

Newburyport, Massachusetts

•

Today

Description GENERAL SUMMARY Provide Tier 2 technical support for onsite and remote employees, ensuring timely, accurate, and customer-focused service. Responsibilities include troubleshooting and resolving complex issues, configuring and deploying PCs using Intune, setting up and maintaining printers, conducting new hire orientations, installing approved software, and maintaining conference room technology. The technician will document processes in the Knowledgebase to promote standardized proc

Full-time

USD 22.88 - 31.13 per hour

IT Helpdesk Analyst II

Wakefield, Massachusetts

•

Today

Position Summary The Helpdesk Analyst serves as the organization's front-line technical support resource, assisting end users with a wide range of hardware, software, and account-related issues. This role requires strong troubleshooting ability, exceptional customer service, and the capacity to triage and resolve incidents in a fast-paced environment. Analysts may resolve issues directly or escalate complex problems to senior IT personnel when needed. Responsibilities Duties include, but not

Full-time

USD 60,000.00 - 65,000.00 per year

IT Project Manager

Wakefield, Massachusetts

•

Today

This opportunity is for an experienced IT Project Manager who will lead and drive a variety of technology projects spanning cloud platforms, Microsoft 365, cybersecurity, infrastructure, enterprise applications, system upgrades, and digital workplace solutions. In this role, you will work closely with technical teams, business leaders, and external partners to ensure complex projects are delivered successfully while balancing timelines, budgets, resources, and business objectives. This is an exc

Easy Apply

Contract

$55 - $75

IT Infrastructure Capacity Management Service Owner - Remote

Remote

•

13d ago

Position: IT Infrastructure Capacity Management Service Owner Duration : 6 months Location: Remote Mode of Work: Contract Role Overview We are seeking an IT Infrastructure Service Owner . This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. R

Easy Apply

Third Party, Contract

Depends on Experience

Facilities Technician - Facilities Technician III

North Reading, Massachusetts

•

Today

Job#: 3056625 Job Description: Facilities Technician Location: North Reading, Massachusetts (On-site) COMPENSATION: $22 - $30 HOURLY Role Overview We are seeking a highly self-motivated and customer-centric Facilities Technician to support our secure facilities. The successful candidate will maintain, repair, and improve our building and infrastructure, ensuring production is supported in a safe and customer-focused manner. This role requires technical proficiency in mechanical and electr

Easy Apply

Full-time

$22 - $30 per hour

Executive Officer IT Engineer

Boston, Massachusetts

•

Today

YOUR ROLE The Executive Officer Support role provides high-quality, in-person IT support for the Boston office, with a particular focus on executive stakeholders, Executive Assistants, meeting room technology, device support, and day-to-day operational execution. This role will be a member of the local Boston IT team. The role requires strong technical capability, excellent judgment, discretion, flexibility, and the ability to move fast when business priorities change. ROLES AND RESPONSIBILITI

Full-time

Desktop Support L1

Bedford, Massachusetts

•

21d ago

Responsibilities: Provides second-line investigation and diagnosis. Resolves and closes incidents/service requests as per the procedures & allocated timelines Logs relevant incident/service request details as per process in ITSM tool. Communicates with client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups, and 3rd party providers when nece

Full-time

Army Research Laboratory (ARL) Information Technology (IT) Modernization Opportunities

Newton, Massachusetts

•

Today

Job ID: 2615049-OTHLOC-296 Location: Chestnut Hill, MA, US Date Posted: 2026-10-09 Category: Administration Subcategory: Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking external talent to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program to support the full range of Enterprise IT

Full-time

USD 40,001.00 - 80,000.00 per year

ServiceNow Engineer

Bedford, Massachusetts

•

Today

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defense's largest multi-cloud environments, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness for the U.S. Air Force. Location: This position will be hybrid remote. Candidates will be required to work onsite as needed. Preferred candi

Full-time

USD 87,100.00 - 157,450.00 per year

IT Help Desk Supervisor (Hybrid)

Massachusetts

•

Today

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are exper

Full-time

USD 88,000.00 - 125,000.00 per year

IT Operations Director

Boston, Massachusetts

•

Today

Description & Requirements WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, persp

Full-time

USD 157,000.00 - 188,500.00 per year

Senior Quality Assurance Analyst

Everett, Massachusetts

•

Today

Job#: 3055198 Job Description: Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions. Apex has an opportunity for an Senior Quality Assurance Analyst. For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at . Here are the details: Position: Senior Quality Assurance Analyst Client: Commonwealth of MA (Executive

Easy Apply

Full-time

$50 - $54 per hour

IT Service Management jobs in Andover, MA, USA