IT Service Management jobs in Ashburn, VA

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

Service Management System Engineer

Washington, District of Columbia

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Today

Job ID: 2614648 Location: Washington, DC, US Date Posted: 2026-07-16 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure - including servers, cloud services, networks, a

Full-time

USD 120,001.00 - 160,000.00 per year

IT Service Desk Technical Lead (Operations)

Bethesda, Maryland

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Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Customer Communications, Help Desk Management, ServiceNow Ticketing System Certifications: None Experience: 5 + years of related experience ship Required: No Job Description: IT Service Desk Technical Lead (Operations) GDIT is currently seeking an IT Service Desk T

Full-time

USD 81,349.00 - 103,500.00 per year

IT Service Desk Lead

Vienna, Virginia

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Today

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a high-volume IT Service Desk responsible for Tier 1-3 support. This role ensures operational excellence across incident management, customer service, quality assurance, performance reporting, and cross-functional IT coordination. Responsibilities Technical Support & Escalation Manageme

Full-time

USD 130,000.00 - 145,000.00 per year

IT Asset Management Administrator, Lead

Rockville, Maryland

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Today

Job Title: IT Asset Management Administrator, Lead Location: Rockville, MD Clearance: Public Trust Sponsorship: No sponsorship assistance is available for this position. Onsite: 5 Days Job Overview: LCG is seeking an experienced IT Asset Management Administrator, Lead to support the client in Rockville, Maryland. The IT Asset Management Administrator, Lead is responsible for the full lifecycle management, accountability, reconciliation, and compliance reporting of Government Furnished Equip

Full-time

USD 100,000.00 - 130,000.00 per year

IT Service Operations & Maintenance Oversight (SETA)

Fort Belvoir, Virginia

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Today

Job ID: 2615876 Location: Fort Belvoir, VA, US Date Posted: 2026-08-21 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an IT Services Operations & Maintenance Oversight SETA to provide expert advisory and technical support to Government leadership across

Full-time

USD 80,001.00 - 120,000.00 per year

IT Analyst

Merrifield, Virginia

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25d ago

Title: IT Analyst Location: Merrifield, VA Employment Type: Contract Compensation: Pay Range:$64.00-$69.00 Per Hr Description This position is a hybrid role based in the Merrifield, VA area, requiring three days onsite per week. The role is a contract position available on both W2 and C2C terms. The successful candidate will manage software assets and optimize processes using a leading IT service management platform. Responsibilities include overseeing software lifecycle processes and improvi

Easy Apply

Third Party, Contract

$64 - $69

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

Information Technology (IT) Management / IT Project Coordination Support

Falls Church, Virginia

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Today

Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices. Summary: Supports planning, coordination, and im

Full-time

USD 114,000.00 - 134,000.00 per year

IT AUDIT / RISK MANAGEMENT LEAD with Control testing experience (e.g., RCSA, SOX ITGC

Hybrid in Tysons, Virginia

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Today

Senior Consultant | Location Tyson, va OR McLean, VA Reports To Manager ROLE ON THIS ENGAGEMENT Performs the majority of hands-on control testing, evidence collection, and process documentation across all three review areas, and supports development of process maps and gap analyses. KEY RESPONSIBILITIES Conduct control testing procedures (design and operating effectiveness) for SDLC, application maintenance, and data management controls Develop detailed process/data flow maps for technology dev

Easy Apply

Contract

Depends on Experience

ITIL Service Management Consultant - (NPW)

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

ServiceNow Developer

Hybrid in Washington, District of Columbia

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3d ago

Job Title: #ServiceNow #Developer Work Location: #Washington, #DC (#Hybrid 3 days per week) The ServiceNow Developer''s primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding of software engineering and ServiceNow''s IT Service Management (#ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables a

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow ITSM Process Integrator/Developer

Reston, Virginia

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Today

ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking an ITSM Process Implementer experienced in ServiceNow ITSM Implementations to support the current needs of our federal customers. Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operat

Full-time

USD 98,614.00 - 167,644.00 per year

ServiceNow ITSM Process Integrator/Developer

Reston, Virginia

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9d ago

Full-time

USD 98,614.00 - 167,644.00 per year

Systems Analyst I (Active Secret Clearance) - 1st Shift position - Monday - Friday (7:00 AM - 3:00 PM)

Sterling, Virginia

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Today

North Edge an AKIMA Company is looking for an Associate Systems Analyst to join our team supporting one of our current government customers. In this role, you will be a part of an overall Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for the Army EM efforts across 100+ military installations worldwide. Candidate must possess active DoD secret clearance and a combination of education and experience demonstrating an understanding of IT service mana

Full-time

USD 50,000.00 - 55,000.00 per year

Availability Director, IT Core Engineering

McLean, Virginia

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Today

Overview PenFed is hiring a (Hybrid) Availability Director, IT Core Engineering at our Tysons, Virginia location. The primary purpose of this job is to help improve system availability through prevention of issues causing unavailability, detecting through effective monitoring and early intervention, managing the outage calls with all the stakeholders efficiently and purposefully. This role is critical in ensuring the stability, reliability, and continuous improvement of IT services in a dynamic

Full-time

USD 121,800.00 - 267,473.00 per year

ServiceNow Business Analyst

McLean, Virginia

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Today

Job Family: Software Development & Support Travel Required: Up to 25% Clearance Required: None What You Will Do: Serve as a Business Analyst supporting the Platforms - ServiceNow team. Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives. Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications. Support the design, imp

Full-time

Compensation information provided in the description

Technical Services Associate

Chantilly, Virginia

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Today

Job ID: 2614727 Location: Chantilly, VA, US Date Posted: 2026-08-07 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI Clearance Level Must Be Able to Obtain: TS/SCI with Poly Potential for Remote Work: ORA_ON_SITE Description We are seeking a motivated and adaptable professional to join our team as a Technical Services Associate | Audio Visual (AV) Tech. This role is multi-faceted, involving bot

Full-time

USD 40,001.00 - 80,000.00 per year

IT Service Management jobs in Ashburn, VA, USA