Interactive Voice Response jobs in Arlington, VA

Principal Platform Engineer - EIP / CCaaS

Hybrid in Vienna, Virginia

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Today

Overview The Principal Platform Engineer - Experience Interaction Platform (EIP) / Contact Center as a Service (CCaaS) will serve as a senior technical leader responsible for engineering, integrating, automating, securing, and operating Navy Federal's enterprise contact center platform built on Microsoft Dynamics 365 Contact Center and the Microsoft cloud ecosystem. This role will provide hands-on technical leadership across platform engineering, DevSecOps, integration, observability, reliabili

Sponsored

Full-time

$133,000-$208,500 per year

Senior Dynamics Developer

Washington, District of Columbia

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Today

GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is mostly remote, and will ccasionally require going onsite our Washington, DC client site. Responsibilities Work collaborati

Full-time

USD 145,000.00 - 175,000.00 per year

Ashburn Voice Anaylst

Arlington, Virginia

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Today

Job#: 3055978 Job Description: Voice Analyst If interested, please send most updated resume to Location: Arlington, Virginia (Hybrid) Pay Rate: $25-35 / hr Clearance: Role Overview We are seeking an experienced Voice Analyst to provide Tier 2 operational support for a broad portfolio of cloud-based, on-premises, and legacy voice technologies. This position will be responsible for technical troubleshooting, system escalations, operational projects, reporting, documentation, and end-user supp

Easy Apply

Full-time

$20 - $35 per hour

Voice Analyst

Hybrid in Arlington, Virginia

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2d ago

Job Title - Voice Analyst Duration - 12+ Months Hybrid - 2 to 3 day's Onsite Location - Arlington , VA Mode of Interview - Video followed by In Person Responsibilities Supporting day-to-day operations for the Clients cloud and on-premise voice servicesProviding Tier 2 support for issues related to the voice systems and related integrationsServes as point of facilitation for the Client's managed services provider for triage andescalationsCoordinating with internal teams (ex. cabling, network, se

Easy Apply

Contract

Depends on Experience

Voice Analyst

Hybrid in Arlington, Virginia

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8d ago

Job Title: Voice Analyst Work Model: Remote onsite as needed Arlington Va Responsibilities Supporting day-to-day operations for the County's cloud and on-premise voice services Providing Tier 2 support for issues related to the voice systems and related integrations Serves as point of facilitation for the County's managed services provider for triage and escalations Coordinating with internal teams (ex. cabling, network, security, endpoint, etc.) for hardware, infrastructure and service issu

Easy Apply

Contract

Depends on Experience

Amazon Connect Developer – Conversational AI (W2)

Remote

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Yesterday

URGENT HIRING | Business Process Designer Conversational AI Location: Remote USA Experience: 6+ Years Work Authorization: H-1B candidates may be considered Industry: Healthcare experience required Required Skills & Qualifications: 6+ years of experience in Conversational AI, business process analysis, and process mapping.Hands-on experience with Amazon Connect and contact flow design.Strong knowledge of IVR, Amazon Lex V2, and Amazon Q in Connect.Experience analyzing business requirements a

Easy Apply

Contract

Depends on Experience

Business Analyst_CCaaS_ Amazon Connect_Health Care_Remote

Remote

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Yesterday

Role:-Business Analyst Location:-Remote Mandatory key skills: Cloud contact center(CCaaS)(Amazon Connect),Business Analysis, Consulting Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative.The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including customer journeys, agent wo

Easy Apply

Contract, Third Party

Depends on Experience

Genesys Conversational AI Architect

Remote

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10d ago

Title: Genesys Conversational AI Architect Location: Remote Duration: 12 Months Top Skills Required: Conversational AI & Agentic AIGenesys Cloud & CCaaSDigital & Voice Bot DevelopmentIVR, Routing & API IntegrationSolution Architecture & Technical ConsultingTesting, Troubleshooting & Delivery

Easy Apply

Contract

70 - 75

Senior RAVE Clinical Database Programmer

Remote or New Jersey

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14d ago

Job Description: The Senior RAVE Clinical Database Programmer participates in the design, development, validation, and maintenance of clinical study databases. This individual applies advanced knowledge of CRF design, database configuration, edit check programming, custom programming, reporting, system integrations, and CDMS functionality while partnering closely with Clinical Data Management and cross-functional study teams to support successful clinical trial execution. Key Responsibilities:

Full-time

Business Analyst

Remote

•

Yesterday

Job Description: Business Analyst (BA) Domain: Healthcare, Pharmacy, Retail Required Skills: Business Analysis, IVR, Web Applications Location: Dallas, TX/ New York/ North Carolina Job Summary We are seeking an experienced Business Analyst to work with business stakeholders, technical teams, and end users to gather requirements, analyze business processes, and translate business needs into functional requirements. The ideal candidate should have domain experience in Healthcare, Pharmacy, or Reta

Easy Apply

Third Party, Contract

Depends on Experience

Senior Rave Clinical Database Programmer

Remote or New York, New York

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14d ago

Summary: The Senior RAVE Clinical Database Programmer participates in the design, development, validation, and maintenance of clinical study databases. This individual applies advanced knowledge of CRF design, database configuration, edit check programming, custom programming, reporting, system integrations, and CDMS functionality while partnering closely with Clinical Data Management and cross-functional study teams to support successful clinical trial execution. Key Responsibilities: Serve as

Full-time

Technical Support Engineer

Remote

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Today

What You Can Expect As a Technical Support Engineer on Zoom's Escalation Engineering team, you'll function as the highest level of technical escalation within Zoom Support, owning complex, sensitive, and high-priority customer cases from initial report through full resolution. Working at the intersection of customer advocacy and engineering collaboration, you'll use advanced diagnostic tools including log analysis, packet captures, and SIP traces to solve issues that few others can. This is a r

Full-time

USD 76,800.00 - 186,200.00 per year

Enterprise Transfer Intelligence Data Scientist - Remote

Remote or Minnetonka, Minnesota

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Today

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Enterprise Transfer Intelligence Data Scientist will play a key role in advancing the Contact Cente

Full-time

USD 72,800.00 - 130,000.00 per year

AWS Connect Developer

Remote

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Today

The AWS Connect Developer designs, implements, and maintains cloud-based contact center solutions using Amazon Connect and integrated AWS serverless services. The role develops interactive voice response (IVR) flows, Python-based functions, and secure API integrations that connect customer interactions with enterprise applications and data stores. This position supports reliable contact routing, efficient data access, and a consistent caller experience. The developer automates infrastructure pr

Full-time

AI Transformation Strategist

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level - wi

Full-time

Senior Software Engineer - R37

Remote or Utah

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Today

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and

Full-time

USD 101,100.00 - 206,802.61 per year

Principal, IT Software Engineer 2

Remote or El Segundo, California

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Today

The DIRECTV IT team builds experiences that efficiently offer our products to prospects, delight our customers, and create a connected omnichannel experience. Within this, the Existing Customer Lifecycle value stream builds experiences that enable customers to get the most from their DIRECTV service and empowers our front-line team members who help them with intelligent technology. Our scope includes customer-facing self-service capabilities on DIRECTV.com, our IVR (interactive voice response),

Full-time

USD 147,830.00 - 268,307.00 per year

Senior Programmable Voice Engineer (CX Platform)

Remote

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Business Systems Administrator- VoIP

Remote

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Today

Position Title: Business Systems Administrator- VOIP Department: Corporate Systems / IT Support Reports To: Sr. Director, Corporate Systems FLSA Status: Hourly, Non - Exempt Location: US, Remote Overview The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company's voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the orga

Full-time

Principal AI Solutions Architect, Customer Success

Remote

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16d ago

Location: California (Remote) Role Type: Contract Rate: $90.00 $100.00/hour Job Description We are seeking an experienced Digital Bot / Agentic AI professional to design, develop, and support digital bot, routing, IVR, and AI-driven solutions. The ideal candidate will have strong experience with Genesys platforms, Digital CCaaS, conversational AI, routing applications, and agentic AI technologies, along with proven customer-facing consulting experience. Key Responsibilities Manage project

Easy Apply

Third Party, Contract

$90 - $100

Interactive Voice Response jobs in Arlington, VA 22203, USA