Interactive Voice Response jobs in Ohio

Remote

•

Yesterday

Role: IVR Tester Location: Remote Duration: Long-term/Fulltime Implementation Partner: Infinite Computer Solutions JOB DESCRIPTION: IVR Tester Job Description Core Responsibilities Test IVR call flows (menus, prompts, routing logic)Validate voice prompts, grammar, and pronunciationCheck Dual Tone Multi Frequency (DTMF) inputs (keypad responses like Press 1 for support )Verify call routing to the correct departments or agentsIdentify bugs, delays, or incorrect responsesPerform regression testin

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Full-time

$80,000 - $90,000

Urgent Opening - IVR Tester - Remote

Remote

•

Yesterday

Hello, Hope you are doing great. Please let me know your interest for the below mentioned requirement: Role: IVR Tester Location: Remote Duration: Long-term/Fulltime About Infinite: Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes. With deep expertise in telecommunications, healthc

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Full-time

$60,000 - $80,000

Nice CXOne IVR Lead Developer

Remote

•

14d ago

About the Role: We are seeking a highly skilledNICE CXone IVR Leadto drive the design, development, and optimization ofIVR (Interactive Voice Response) solutionson the NICE CXone platform. The ideal candidate will have extensive experience inCXone Studio, IVR call flows, ACD, speech analytics, bot integrations, and omnichannel contact center solutions. Key Responsibilities: Design, develop, and enhanceIVR call flowsusingNICE CXone Studio. Lead theend-to-end implementation and integrationof C

Third Party, Contract

Depends on Experience

Amazon Connect Voice Engineer with Java Experience at Remote work

Remote

•

2d ago

Job Title:Amazon Connect Voice Engineer (Java) Location: Remote Duration: 6+ Months Responsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operationsConfigure and manage voice workflows, call routing, IVR systems, and integrationsDevelop and maintain backend services and integrations using JavaCollaborate with cross-functional teams to gather requirements and translate them into scalable voice solutionsIntegrate Amazon Connect with external systems (CR

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Third Party, Contract

Depends on Experience

IVR Support Engineer (ICX / Avaya / SIP)

Remote

•

3d ago

Job Summary We are hiring an IVR Support Engineer to support a centralized IVR orchestration and routing platform (ICX) that integrates across carriers (SBC), Avaya contact center stack, IVR applications, agents, CTI, and Google Dialogflow. This role requires strong end-to-end call flow understandingnot just telephony or application support. You will be responsible for analyzing customer interactions across multiple layers, triaging issues, and ensuring seamless routing and IVR performance.

Contract, Third Party

$65 - $70

Solutions Architect - Amazon Connect

Remote

•

22d ago

Job Title: Solutions Architect Amazon Connect Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the Role We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers. This role is ideal for someone who has implemented Amazon Connect in real-world envi

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Contract

Depends on Experience

Amazon Connect Engineer

Remote

•

Today

Amazon Connect Engineer - Remote PLEASE NOTE: This is a 6 month contrac to hire and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening. Must Haves: 3+ years of Amazon Connect implementation experienceStrong knowledge of call flow design and IVR developmentExperience with security profile architecture and user access managementFamiliarity with identity an

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Contract

$60 - $70

AI Cloud Telephony Engineer

Remote or Altamonte Springs, Florida

•

Today

RESPONSIBILITIES: Kforce has a client in Altamonte Springs, FL that is seeking an AI Cloud Telephony Engineer. Project Overview: Our client is seeking a Cloud Telephony Engineer with strong experience in Conversational AI-driven voice solutions to support the modernization of an enterprise contact center environment. This role is not a traditional IVR-only position. The focus is on designing, implementing, and optimizing AI-powered conversational voice experiences that sit on top of existing te

Full-time

$110,000 - $120,000 annually

Five9 Technical Trainer

Remote or St. Louis, Missouri

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Five9 Technical Trainer in Saint Louis, MO. Overview: We are seeking a detail-oriented Technical Training Specialist to assist on the rollout of the Five9 Intelligent Cloud Contact Center and manage this critical function. This role begins with a massive deployment phase-onboarding 200 call centers in the East Region by year-end-before shifting focus to the West Region. Once the initial migration is complete, you will transition into an o

Contract

$90,000 - $120,000 hourly

Amazon Connect Voice Engineer (Java)

Remote

•

Yesterday

Hello eveyone! We are hiring for Amazon Connect Voice Engineer with Java and voice/telephony background (IVR, call routing) with my direct client at Remote locations for 6+ Months of contract. Please find the job description below and let me know your level of interest. Job Title: Amazon Connect Voice Engineer (Java) Location: Remote - USA Duration: 6+ Months of contract - Only W2 Responsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operations Con

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Contract

45 - 50

Genesys Cloud Architecture

Remote

•

9d ago

Job Title: Genesys Cloud Architecture Location: Remote Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, conf

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Third Party, Contract

Depends on Experience

NICE CXone Technical Architect

Remote

•

3d ago

Role Summary The NICE CXone SME & Technical Architect owns the endtoend architecture, configuration, and operational excellence of the CXone platform acrossACD & OmniRouting, IVR & Trunking, Admin & Agent Applications, and WFM & QA. This leader translates business goals into scalable contact center designs, guides delivery from discovery through hypercare, audits clients existing NICE CXOne environment and drives measurable improvements in customer and agent experience. The role ishandson(build,

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Full-time, Third Party

Depends on Experience

Business Systems Analyst

Remote

•

7d ago

Perform systems analysis, develop requirements documentation, and create and conduct customer acceptance tests for all components of the PTR system (more than 45 separate interfaces and components). Analyze new business requirements or changes to existing requirements and generate test data for the following areas: Retail and Commercial Mailer systems PTR Extra Services Mailing Services Confirm Services Ground Shipping Expedited Services Scanners Global Business Business Mail Entry and Payment T

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Full-time

$50+

Technical Lead

Remote

•

22d ago

Summary The NICE CXone SME & Technical Architect owns the endtoend architecture, configuration, and operational excellence of the CXone platform acrossACD & OmniRouting, IVR & Trunking, Admin & Agent Applications, and WFM & QA. This leader translates business goals into scalable contact center designs, guides delivery from discovery through hypercare, audits clients existing NICE CXOne environment and drives measurable improvements in customer and agent experience. The role ishandson(build, conf

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Contract

70 - 80

Genesys Cloud Contact Center Engineer Tier III

Remote

•

Today

Hi Greetings from BizTech Fusion! We are seeking an experienced Genesys Cloud Contact Center Engineer (Tier ) to design, implement, support, and optimize enterprise contact center solutions built on Genesys Cloud CX. This role involves advanced troubleshooting, system integration, automation, and collaboration with cross-functional teams to ensure high availability and performance of contact center services. Position Title: Genesys Cloud Contact Center Engineer Tier Location: Remote (US Region

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Contract

Up to $58

Senior Genesys Cloud Engineers

Remote or Hybrid in Virginia

•

Today

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

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Third Party, Contract

Application Support Technician (Tier II)

Remote

•

Yesterday

Title: Applications Support Technician Location: Remote Job Type: Contract (12 Months) Compensation:$55.00-$62.00 per hour W2 Industry: Renewable Energy About the Role Our client, a leading innovator in the residential solar and home electrification industry, is seeking an Applications Support Technician to join their expanding technology organization. This company is at the forefront of clean-energy solutions, serving customers nationwide through modern digital platforms and a high-volume co

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Contract

Depends on Experience

Software Engineering Senior Advisors- Hybrid

Remote or Plano, Texas

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18d ago

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Lead application and services Quality Assurance, development, and design while interfacing with and steering our vendor partner consultants; Deliver reliable and secure software solutions meeting operational specifications required through the development of system logic; Review and validate developed code from othe

Full-time

Senior Business Systems Analyst

Columbus, Ohio

•

Today

Genesis10 is currently seeking a Senior Business Systems Analyst for a hybrid 2+ month contract position located in Columbus, OH. Pay range: $48.00-55.00 per hour Responsibilities: Serve as a key liaison between business partners, technology teams, and stakeholders Gather and document business requirements, advise on best practices and standards, and evaluate potential solutions and costs Meet with business customers to understand objectives, challenges, and desired outcomes Translate business n

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Full-time

USD 48.00 - 55.00 per hour

Dynamics 365 Architect - Remote (Harrisburg, PA-Occasional Travel)

Remote

•

Today

Hi, we are immediately looking for Dynamics 365 Architect_ Remote (Harrisburg, PA- Occasional Travel) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume Position: Dynamics 365 Architect Location: Remote (Harrisburg, PA-Occasional Travel) Job Description: The Dynamics 365 Architect responsible for leading requirements gathering and solution blueprinting for a public-sector customer engagement modernization initiative. This

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Contract

Depends on Experience

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Interactive Voice Response jobs in Ohio, USA