Interactive Voice Response jobs in Tustin, CA

Remote or Texas City, Texas

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Senior Java IVR Application Developer

Remote

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Today

Full-time

IT Project Manager II

Rosemead, California

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Today

Job Title: IT Project Manager II / Senior Program Manager (CX & IVA Programs) Role Overview We are seeking a highly experienced, proactive, and strategic IT Project Manager II / Senior Program Manager to lead a portfolio of critical customer experience and Intelligent Virtual Assistant (IVA) initiatives. This is not a passive coordination role; you will serve as the operational backbone and driving force for complex, cross-functional programs spanning Product, IT, Engineering, Operations, and e

Full-time

USD 104,000.00 - 118,600.00 per year

Voice AI Architect

Remote

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Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Contract

60 - 65

Conversational AI & CCaaS Technical Architect

Remote

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Today

We are seeking a highly experienced Technical Architect with a strong focus on Conversational AI, Generative AI, IVR/IVA, and CCaaS platforms, along with hands-on technical expertise in designing and delivering enterprise-grade AI solutions. The role will be responsible for architecting and leading AI-powered solutions for intelligent customer interactions, voice automation, contact-center transformation, and next-generation conversational experiences. The ideal candidate will combine deep techn

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Contract

Depends on Experience

Genesys Cloud Engineer (Telecom Network Engineer)

Tustin, California

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Today

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer exten

Full-time

USD 96,110.00 - 153,777.00 per year

Cyara Tester

Remote

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20d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

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Full-time

Depends on Experience

Twilio Voice Technical Product Owner - Remote

Remote

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Today

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Telephony Engineer

Remote

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12d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Lead AI ML Engineer - AWS Connect - Remote

Remote or Schaumburg, Illinois

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Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op

Full-time

USD 112,700.00 - 193,200.00 per year

Genesys Cloud Application Engineer

Remote

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10d ago

Strong hands-on experience with Genesys Cloud CX, including Architect flows (inbound, outbound, in-queue, callback, digital), Data Actions, OAuth clients, and Admin configuration.Proven experience designing and implementing API integrations (REST/JSON, OAuth 2.0) between Genesys Cloud CX and systems such as Dynamics 365, ServiceNow, or custom applications.Experience building bots / virtual agents (Genesys Bot Flows, Dialogflow CX, Amazon Lex, or equivalent) and tuning intents, entities, and conv

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Full-time

$120,000 - $140,000

Technology Manager

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 105,660.00 per year

Lead Architect

Remote

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30+d ago

Role: Lead Architect Location: Remote Duration: Long Term Contract Employement Type: W2 Job Description We are seeking a Lead Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of int

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Contract

Depends on Experience

Senior Business Consultant, AI

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Senior Business Consultant position within the NICE - AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of A

Full-time

Lead AI Engineer

Remote

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Today

Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences

Full-time

USD 96,000.00 - 181,000.00 per year

Senior CCaaS Engineer with a NICE CXONE background

Remote

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12d ago

Position Summary: The Senior CCaaS engineer is responsible for the technical management and hands-on support of the organization s CCaaS platform and related integrated applications across more than 1,500 locations, including corporate offices, field offices, and data centers. This role focuses on the requirement gathering, design, development, and maintenance of CCaaS communication flows supporting both external and internal callers. Additionally, the Senior CCaaS Engineer will support AI CCa

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Contract

Depends on Experience

Sr AI-Driven Enterprise Support Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What if support wasn't measured by how many tickets you clo

Full-time

Senior AWS Amazon Connect Engineer

Remote or Gaithersburg, Maryland

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Today

Leidos is seeking an experienced Senior AWS Amazon Connect Engineer to lead implementation, integration, and operational support for an AI-enabled omnichannel contact center supporting the HUD FHA Resource Center. The selected candidate will own Amazon Connect architecture, contact flows, routing, Salesforce integration, Amazon Lex integration, and deployment of voice and chat capabilities within a secure AWS environment. Core Responsibilities: Design and deploy Amazon Connect environments for

Full-time

USD 130,000.00 - 150,000.00 per year

Senior Data Scientist - Contact Intelligence & Commercialization

Remote or New York, New York

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Today

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a highly curious, impac

Full-time

USD 83,430.00 per year

Genesys Cloud Architect

Remote or New York, New York

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Today

Full-time

Interactive Voice Response jobs in Tustin, CA, USA