Job Description Summary: As a Content Strategist for CX Compliance, you will partner with the CX Operations, Compliance/Risk, Legal and QA teams to develop, optimize and manage the desktop procedures, reference guides, templated communications and other knowledge artifacts used by our Complaints analysts to resolve customer complaints. What you'll be doing (ie. job duties): Partner with domain specialists to redesign and transform legacy procedures into short-form, easy to use guided workflows
