Remote or Ann Arbor, Michigan
•
Today
Description Key Responsibilities: Provide advanced technical support for hardware, software, and network issues escalated from Tier 1. Troubleshoot and resolve incidents related to operating systems, applications, printers, mobile devices, and other IT services. Document solutions and contribute to the knowledge base to improve first-call resolution rates. Collaborate with other IT teams (e.g., Infrastructure, Security, Application Support) to resolve cross-functional issues. Perform root cause
Full-time
USD 17.00 - 20.00 per hour
