Problem management jobs

Richmond, Virginia

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Today

Description Are you an analytically minded person inspired by the ability to resolve issues? Are you ready to take your career to the next level and be recognized for your innovative contributions? As a Support Specialist you will be able to make an impact in one of the most dynamic organizations in the Financial Services industry. As a Support Specialist you will coordinate IT support activities for major systems and related subsystems to ensure the integrity of computer-generated data. In this

Full-time

USD 35.00 - 37.00 per hour

Associate Principal, Incident/Problem Management

Hybrid in Chicago, Illinois

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16d ago

Hybrid, 3 days onsite, 2 days remote We are unable to sponsor as this is a permanent full-time role A prestigious company is looking for an Associate Principal, Incident/Problem Management. This role is focused on incident and problem management, ServiceNow, ITIL, Splunk, etc. Responsibilities: Lead and manage the full lifecycle of all incidents, especially major incidents, ensuring swift resolutionServe as the command point during major incidents, directing technical teams and coordinating res

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Full-time

$100,000 - $120,000

Major Incident Manager

Wilmington, Delaware

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16d ago

Position: Major Incident Manager Location: Wilmington, DE (On-site) Full-time Note: Work shift timings will be determined by the customer based on their operational requirements. Shift time: Friday, Saturday and Sunday- 6:40 PM ET 8 AM EST (Monday, Tuesday, Wednesday and Thursday off) Job Description: (Must haves) Must carry a minimum of 5+ years of experience as Major Incident Manager.Review proposed major incidents and access validity based on business impact.Facilitate troubleshooting bridg

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Full-time

Depends on Experience

Program Process Engineer

Berkeley Heights, New Jersey

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8d ago

Overview: We are seeking an experienced and strategic Problem Manager with a broad IT background and a strong grasp of enterprise IT operations within the ITIL framework. The ideal candidate excels at both detailed analysis and high-level strategic thinking and will lead the end-to-end problem management process to ensure minimal disruption to IT systems and business operations. Key Responsibilities: Manage the full lifecycle of IT problems using structured, risk-based analysis within the ITIL

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Contract

Depends on Experience

Service Delivery Manager (Growth Opportunity)

Hybrid in Irving, Texas

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Today

Join this international organization as they remake their infrastructure to enhance their ability for Global growth. Great opportunity to enjoy the opportunities as they create opportunities for professional advancement! As the primary liaison between the business and IT, utilize your strong background in ITSM, team leadership, and customer-focused service delivery. You will oversee the delivery of IT services, ensuring high-quality support across the organization, responsible for managing servi

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Full-time

Depends on Experience

Servicenow Developer

Plano, Texas

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Today

Position title: ServiceNow Developer Key Skills: ServiceNow Workflows, Service Catalog, REST/SOAP API, IntegrationHub, Flow Designer, ITSM modules (Change/Incident/Problem Management) Experience: Relevant ServiceNow development experience Location: Plano, TX or Richmond, VA Require no sponsorship. Experience Supporting technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management and Service Catalog. Configure and enhance the Service

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Full-time, Contract

BASED ON EXPERIENCE

ITIL Practice Owner/Developer II

Minneapolis, Minnesota

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Today

Technology Process Analyst Sr Location can be in North Atlanta (Alpharetta), Bloomington, or Minneapolis. * Hybrid schedule (3 days a week in office) with a rotating on call schedule (once every 5 weeks) * 6 Months -Potential to convert Description: * Major incident management experience is a HUGE plus * Not necessarily seeking candidates that have managed large teams - this is more of a sole contributor type of role. The Technology Process Analyst Sr: Major Incident, Problem Management, IT

Full-time

Informatica Platform Admin | Dallas, TX (Hybrid) | Independent W2 (No C2C)

Hybrid in Dallas, Texas

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30+d ago

Job Title: Informatica Platform Administrator Location: Dallas, TX (Hybrid 3 days/week) Client: will be disclosed Visa Status: Only Independent (Passport Number is Mandatory for the submission) Mode of Interview: Virtual (Video Interview) Job Description Looking for Informatica Administrative experience with Informatica Platforms (installation, configurations, upgrades, etc.) very important. App Dev experience is a plus but not a must have. Job Description: Bachelor's degree in computer science

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Contract

Depends on Experience

Level 1 Helpdesk Support

Brentwood, Tennessee

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Today

Job Description Assists employees who are having computer related problems. Key responsibilities include call handling, call tracking, problem diagnosis, resolution & escalation, working with other IT teams to understand specific applications and systems, education of end user services in specific application areas. This position provides the first level of support to the user community. Answers phones and records all customer requests for problem resolution, new hardware/software or information

Full-time

USD 17.00 - 18.00 per hour

Customer Support Technician

Nashville, Tennessee

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Today

This is a 3 month contract assignment with a client of ours located in Brentwood, TN Job Description Assists employees who are having computer related problems. Key responsibilities include call handling, call tracking, problem diagnosis, resolution & escalation, working with other IT teams to understand specific applications and systems, education of end user services in specific application areas. This position provides the first level of support to the user community. Answers phones and recor

Full-time

USD 17.00 - 18.00 per hour

Level 1 Helpdesk Support

Brentwood, Tennessee

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Today

Description The top skills that our healthcare client is looking for in this role are customer service, technical aptitude and reliability. The end users are mostly nurses and sometimes doctors. It is critical that the nurses and doctors has continuous access to their patients' medical records. If there are any application issues, password problems or connectivity problems they need these issues escalated in a timely and professional manor. The customer service is their top priority, and the tec

Full-time

USD 17.00 - 18.00 per hour

Systems Architect

Pleasant Prairie, Wisconsin

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Today

Systems Architect Salary: $127,500-$170,000 Summary We are seeking a Systems Architect to lead the design and architecture of enterprise systems, including IBM i, open systems, and storage platforms. This role involves collaborating across disciplines to define scalable, secure, and resilient infrastructure solutions that align with business and technical requirements. Key Responsibilities Gather and analyze requirements from application development and cross-functional teams. Provide technic

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Full-time

Compensation information provided in the description

Junior Helpdesk Support

Brentwood, Tennessee

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Today

Now Hiring: Level 1 Helpdesk Support Technician | Brentwood, TN (On-Site) About the Role: Are you passionate about helping people and solving problems? TEKsystems is seeking a Level 1 Helpdesk Support Technician to join their client's dynamic IT team. This is your chance to be the first line of support for the healthcare heroes who rely on technology to care for others. If you have a knack for customer service and a desire to grow in IT, we want to hear from you! What You'll Do: Provide world-cl

Full-time

USD 17.00 - 18.00 per hour

Service Onboarding Transition Lead/Project Coordinator

Atlanta, Georgia

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5d ago

Title: Service Onboarding Transition Lead/Project Coordinator Location: Atlanta, GA, USA - Onsite Local to GA Note: Need a Project Coordinator resource. Certifications: ITIL certification is mandatory, PMP or equivalent certification is preferred Roles & Responsibilities ITIL & ITSM Expertise: Strong experience with the ITIL framework, processes, and techniques, including Incident, Change, Problem Management, Continual Service Improvement, and Service Operations. Proficient in leveraging the ful

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Full-time

$60,000 - $70,000

Level 1 Helpdesk Support

Brentwood, Tennessee

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Today

Top Skills' Details 1. Customer Service experience and solid personal etiquette skills are by far the most important to the managers (must be able to deflate struggling customers, solution their issue) 2. Technical aptitude. 3. 0-1+ Years of service desk type skills: Password resets, basic troubleshooting, etc. Plus: Ticketing system exp (service now), on-phone customer service experience are both highly valuable. Description Our client is looking for someone with great customer service, technic

Full-time

USD 17.00 - 18.00 per hour

Analyst, Enterprise Operations

Jacksonville, Florida

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5d ago

Overview Job Purpose Enterprise Operations provides 24x7 support for the organization's Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages. Responsibilities Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to resto

Full-time

M&T Site Automation Application Lead

Reston, Virginia

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Today

Requisition ID: 289609 Relocation Authorized: National - Family Telework Type: Part-Time Telework Work Location: Reston, VA Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated

Full-time

Okta SME( IAM)

Culver City, California

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Today

We are seeking a skilled Customer Identity and Access Management (CIAM) SME with hands-on experience in Okta CIAM to help design, implement, and optimize secure and seamless digital identity experiences for our external users. This role requires both technical expertise and customer-centric thinking to support secure onboarding, authentication, and access across multiple digital channels Design and implement CIAM solutions using Okta.Build and manage identity services such as user registration,

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Third Party, Contract

$65 - $70

IT End User Services Specialist

Redding, California

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Today

Where You'll Work Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has

Full-time

USD 29.51 - 43.89 per hour

Problem Manager - Certified ITIL, Data Dog, Cloud Watch, Financial Experience - ZL

Remote

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2d ago

Supporting MST Time Zone No C2C Top 5 Technical Skills: Experience with monitoring and observability tools (DataDog, CloudWatch, AppDynamics, Splunk) to analyze performance trends and identify recurring issues. Familiarity with automation and workflow design within ServiceNow or equivalent ITSM platforms. Exposure to security, compliance, and audit requirements related to incident and problem data. Background in vendor management and coordinating external RCAs with third-party providers (e.g.,

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Full-time

Depends on Experience

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Problem management jobs