SLA jobs in Alexandria, VA

Deputy Regional Service Delivery Manager

Springfield, Virginia

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Today

GovCIO is currently hiring for Deputy Regional Service Delivery Manager for User Experience Lead (SME). Ensures services align to desired customer outcomes and requirements to maximize value for the customer. Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience. Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer's expected outcomes that include element

Full-time

USD 150,000.00 - 180,000.00 per year

Performance Tester

New Carrollton, Maryland

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Today

Title: Performance Engineer Candidates must be able to work without sponsorship. Location: New Carrollton, MD- On-site full-time Contact: REQUIREMENTS: Experience with performance testing and system tuning to ensure applications meet scalability requirements.Experience with LoadRunner for designing, executing, and analyzing performance tests.Skilled in bottleneck analysis and establishing performance baselines.Understanding of Service Level Agreements (SLA'S), Key Performance Indicators (KPIs),

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Contract

$32

IT Support Technician 3

Washington, District of Columbia

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14d ago

IT Support Technician (Tier 2/3) Onsite (Washington, DC) Contract Pay Rate: $40/hr (W2) Schedule: Onsite 5 days/week Clearance: Must be able to obtain and maintain a Public Trust Why this roleJoin a newly awarded, long-term federal program supporting end users in a highly regulated enterprise environment. This is a fast-moving need, and strong performers may be considered for conversion after ~6 months. What youll do (day-to-day) Provide Tier 2/3 desktop support for end users (in-person and re

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Contract

$40

Jira Engineer - TS required to apply - Wash DC & Hybrid

Washington, District of Columbia

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Today

Jira Engineer - Role Description The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration. Key responsibilities: Configure and maintain Jira workflows, transitions, issue types, issue type schemes, sc

Full-time

USD 125,000.00 - 132,000.00 per year

IT Support Technician

Washington, District of Columbia

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7d ago

IT Support Technician (Tier 2) Onsite | Washington, DC Contract to Hire6-month Pay Rate: $29/HR Clearance: Must be able to obtain and maintain a Public Trust clearance OverviewWere hiring an IT Support Technician (Tier 2) to provide hands-on and service-desk support for end users in a fast-paced, high-visibility environment. Youll troubleshoot more complex issues escalated from Tier 1, support desk-side needs, and help keep users productive by resolving hardware, software, and connectivity probl

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Contract

$29

ServiceNow Developer

Lorton, Virginia

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Today

Location: Lorton, VA Salary: $150,000.00 USD Annually - $210,000.00 USD Annually Description: Our client is currently seeking a ServiceNow Developer with an active TS clearance to support projects tied to their end client. This is an exciting opportunity to sharpen your skills as a ServiceNow Developer in a mission critical environment. This job will have the following responsibilities: Implement core configuration user stories with minimal guidance. User stories could cover service catalog,

Contract

USD 150,000.00 - 210,000.00 per year

IT Queue Manager II (JSF)

Arlington, Virginia

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Today

Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities An Average DAy: As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams

Full-time

USD 65,000.00 per year

Device Management Engineer/Administrator

Washington, District of Columbia

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28d ago

Job Title: Device Management Engineer/Administrator Location: Washington, DC (onsite) Type: Contract Compensation: $36.25/HR on W2 Security Clearance: Ability to obtain and maintain a Public Trust clearance Responsibilities Provide Tier 3 desktop engineering support for Windows 11 workstations and software Complete incident tickets and service requests within SLA and in a modern ITSM tracking system Administer, configure, and maintain enterprise print devices and print management platforms Moni

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Contract

$36.25

Lead Information System Security Officer (ISSO)

Washington, District of Columbia

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Today

**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Lead Information System Security Officer (ISSO) Security Clearance: Ability to Obtain Tier 4 High-Risk Public Trust Location: Washington, D.C. (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a Lead Information System Security Officer (ISSO) to provide on-site cybersecurity and Risk Management Framework (RMF) sustainment support in Washington, D.C., for a new contrac

Full-time

AI Tool Support Engineering Lead

Arlington, Virginia

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Today

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to

Full-time

USD 91,300.00 - 184,900.00 per year

IT Helpdesk Technician II Service Center

Washington, District of Columbia

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Today

Req ID: 42786 Summary IT Helpdesk Technician II Service Center Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and ta

Full-time

USD 23.18 - 26.44 per hour

Principal Network Engineer

McLean, Virginia

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Today

Leidos has a new and exciting opportunity for a Principal Network Engineer in our Intel Sector's (IS) Analysis Solutions Business Area (ASBA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexib

Full-time

USD 116,350.00 - 210,325.00 per year

Sr. Tier 2 Helpdesk Specialist

Fort Belvoir, Virginia

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Today

Leidos is seeking an Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. In this role, a succ

Full-time

USD 52,000.00 - 94,000.00 per year

Cloud SRE Systems Engineer

Remote or Tysons, Virginia

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Today

Overview The Cloud Site Reliability Engineering (SRE) Systems Engineer is responsible for ensuring reliability, availability, performance, and operational excellence of VA product environments deployed in the VA Enterprise Cloud (VAEC) for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutio

Full-time

USD 140,000.00 - 160,000.00 per year

Senior ITSM Engineer Subject Matter Expert (SME) DMV Area

Suitland-Silver Hill, Maryland

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Today

ship Required We are seeking a Senior ITSM Engineer to establish, standardize, and improve enterprise IT Service Management processes and governance. The role will define enterprise processes for Incident, Problem, Change, Request, Configuration, Knowledge, and Service Level Management, while helping establish governance forums such as Change Control Boards (CCBs) and Engineering Review Boards (ERBs). The ITSM Engineer will also serve as the link between operational processes and ServiceNow, t

Full-time

Network Ops Shift Lead - 3rd shift

Alexandria, Virginia

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Today

Job Description Position Overview We are seeking an experienced Network Operations Shift Lead to support the Compartmented Enterprise Services Office (CESO) and its Secure Web Services (SWS) environment. This role leads day-to-day operational activities and incident response during the overnight shift within a mission-critical, highly secure, and increasingly automated enterprise environment. The Shift Lead will serve as the senior operational escalation point for the assigned shift, coordinati

Full-time

AV Technician

Washington, District of Columbia

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14d ago

Job Title: AV Technician Location: Washington, DC (onsite) Type: Contract Compensation: $36.80 Security Clearance: Must be able to obtain a public trust clearance Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal

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Contract

$36.8

Systems Engineer (SME)

McLean, Virginia

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Today

Leidos has a new and exciting opportunity for a Systems Engineer - SME in our Intel Sector's (IS) Solutions Analysis Business Area (ASBA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible S

Full-time

USD 154,050.00 - 278,475.00 per year

SAP Service Introduction Lead

Washington, District of Columbia

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Today

Full-time

USD 120,400.00 - 234,700.00 per year

Service Desk Manager

Washington, District of Columbia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Problem Management, Service Level Agreement (SLA), Technical Issues Certifications: None Experience: 9 + years of related experience ship Required: Yes Job Description: Transform technology into opportunity as a Full-Time, On-Site Service Desk Manager supporting classifie

Full-time

USD 110,500.00 - 149,500.00 per year

SLA jobs in Alexandria, VA, USA