SLA jobs in Baltimore, MD

Maryland

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Yesterday

Description & Requirements Maximus is seeking a Helpdesk Shift Supervisor to provide expertise to a federal client in support of mission-critical systems that help defend our homeland. As the Helpdesk Shift Supervisor, you will provide technical support to users and clients by triaging issues, researching solutions, and answering questions related to the program and its systems. You will also supervise Operations Support Center operators, serving as both a mentor and a direct line of escalation

Full-time

USD 55,000.00 per year

Operations Center Support Lead

Maryland

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Yesterday

Description & Requirements Maximus is seeking an Operations Support Center (OSC) Lead to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As the OSC Lead you will be responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users. This role involves overseeing daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreem

Full-time

USD 100,000.00 per year

Performance Tester

New Carrollton, Maryland

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Today

Title: Performance Engineer Candidates must be able to work without sponsorship. Location: New Carrollton, MD- On-site full-time Contact: REQUIREMENTS: Experience with performance testing and system tuning to ensure applications meet scalability requirements.Experience with LoadRunner for designing, executing, and analyzing performance tests.Skilled in bottleneck analysis and establishing performance baselines.Understanding of Service Level Agreements (SLA'S), Key Performance Indicators (KPIs),

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Contract

$32

Helpdesk Shift Supervisor

Maryland

•

Yesterday

Full-time

USD 55,000.00 per year

SAFe Release Train Engineer

Baltimore, Maryland

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Today

The Digital Sector at Leidos currently has an opening for a SAFe Release Train Engineer (RTE) to work in our Baltimore, Maryland office. This is an exciting opportunity to use your experience helping the Center for Medicare and Medicaid Services (CMS) modernize and transform its legacy Contact Center CRM platform. Primary Responsibilities The Release Train Engineer shall facilitate and lead execution of the Agile Release Train (ART) supporting the CRM modernization effort. Responsibilities sha

Full-time

USD 107,900.00 - 195,050.00 per year

Pega Senior Developer

Baltimore, Maryland

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Today

The Digital Sector at Leidos currently has an opening for a Pega Senior Developer to work in our Baltimore, Maryland office. This is an exciting opportunity to use your experience helping the Center for Medicare and Medicaid Services (CMS) implement AI-driven capabilities and intelligent automation for the modernization of its legacy Contact Center CRM platform. Primary Responsibilities The Pega Senior Developer shall lead development of the AI-driven capabilities and Robotic Process Automation

Full-time

USD 131,300.00 - 237,350.00 per year

DevOps Lead/Configuration Manager

Baltimore, Maryland

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Today

The Digital Sector at Leidos currently has an opening for a DevOps Lead Configuration Manager to work in our Baltimore, Maryland office. This is an exciting opportunity to use your experience helping the Center for Medicare and Medicaid Services (CMS) modernize its legacy Contact Center CRM platform within the CMS AWS Enclave and Pega Cloud for Government. Primary Responsibilities The DevOps Lead/Configuration Manager shall manage all activities related to CI/CD, environment configuration, and

Full-time

USD 107,900.00 - 195,050.00 per year

IT Management Analyst

Remote

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2d ago

Role - IT Management AnalystLocation -Elk River, MN (OR) Chaska, MNShift -Night Shift Position SUN-MON-TUE, and every 3rd week, one extra day, either SAT or WEDMust-haveSkillsMainframe OperationsLPARWorkload AutomationMainframe Batch ProcessingCICSDB2Mainframe MaintenanceSLA MonitoringIncident ManagementMandatory Skills Description2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree.Minimum 2+ years of experience supporting w

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Third Party, Contract

$28 - $30

Oracle EBS/ ERP Federal Financials Functional Consultant

Remote

•

Yesterday

Position: Sr Oracle EBS/ ERP Federal Financials Functional Consultant Location: Remote for DMV Location only Duration: Longterm VISA: No Constraints Rate: $ Open on W2/C2C No of Positions: Client: SAS Global Services LLC / FDA We work with ( H1b transfers and any EAD) Mandatory Skills: Must have 10+ years of Oracle ERP experience and strong hands on with R12Should be eligible to get public trust clearance and must have worked in the US for the last 5 years.Experience with PRISM, IPP, Travel int

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Contract, Third Party

Depends on Experience

Lead Data Center Support Services Technician

Annapolis, Maryland

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Today

Job Description Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anti

Full-time

USD 31.83 - 63.65 per hour

End -To- End Telco Engineer

Lanham, Maryland

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Today

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview We are seeking a

Full-time

DevOps Engineer - Level 03 - FULLY CLEARED with POLYGRAPH REQUIRED

Columbia, Maryland

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Today

RHEL 617/8, RHCSNRHCE CentOS, Confluence / Jira, Python, Ruby, Perl, Java, DevOps, Site Reliability Engineering, Software Defined Networking, deployment architecture, SLA requirements, Configuration Management, containerization, serverless technologies, Kubernetes, Gradle, Maven, ANT, Shell, Jenkins, Docker, Bamboo, Amazon Web Services, VMWare, Puppet, Chef, ansible, Memcache, Active MQ, Redis, APC, MySQL (Clusters, Replication, and Tuning), Elasticsearch, Kibana Due to federal contract requirem

Full-time

USD 140,000.00 - 230,000.00 per year

Cloud SRE Systems Engineer

Remote or Tysons, Virginia

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Today

Overview The Cloud Site Reliability Engineering (SRE) Systems Engineer is responsible for ensuring reliability, availability, performance, and operational excellence of VA product environments deployed in the VA Enterprise Cloud (VAEC) for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutio

Full-time

USD 140,000.00 - 160,000.00 per year

Engineering Manager with AIOPS || REMOTE || W2 & C2C

Remote

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27d ago

Engineering Manager AI Ops & Autonomous Operations Platform We are seeking an Engineering Manager to build and lead an enterprise AI Ops platform that transforms IT operations through AI, automation, and observability. Lead the development of a greenfield AI Ops and Autonomous Operations platform. Build capabilities for proactive monitoring, intelligent alerting, and self-healing systems. Establish enterprise standards for observability, reliability, and operational intelligence. Own the AIOps

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Contract

Depends on Experience

Customer Success Systems Administrator

Remote

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17d ago

Zendesk Administrator w2 - Ideally NYC but may consider remote Role Overview The client is building out a best-in-class Customer Success and Support infrastructure, with Zendesk as our primary support platform alongside a growing suite of Customer Success tools. Were looking for a Customer Success Systems Administrator to own and evolve this ecosystem end to end. In this role, youll lead the implementation, configuration, and ongoing optimization of Zendesk while also supporting adjacent CS p

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Contract

Depends on Experience

Customer Service Agent (Call Center)- $18/hr

Remote

•

Yesterday

*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Pay rate $18/hr Candidates living within United States will be considered due to Government requirement KPI managementService Level Agreement (SLA)CRM toolscustomer service operations

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Full-time

IT EUX Junior Engineer I - Remote US Only

Remote

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Today

IT EUX Junior Engineer I - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Remote Description The EUX Junior Engineer I provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The EUX Junior Engineer I is the front line in the Help Desk Call Center and is responsible for providing technical suppor

Full-time

USD 17.00 - 19.00 per hour

Senior SRE/ Observability Consultant

Remote

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28d ago

Are you interested in working with the Worlds leading AI-first Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at QualityAI! We are looking for a Senior SRE/ Observability Consultant to join our growing team in United States! The role: You will be our senior client-facing voice on reliability, observability and AIOps across North American accounts. This is a consulting seat, not an operati

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Full-time

160,000 - 180,000

MECM Engineer

Remote or Chantilly, Virginia

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Today

Job Title: MECM Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: CACI is looking for a skilled Microsoft Endpoint Management (MEM) Engineer, specializing in Microsoft Endpoint Configuration Manager (MECM, formerly SCCM) to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The ca

Full-time

USD 75,200.00 - 158,100.00 per year

IT Queue Manager - IT Support Services - remote PST

Remote or Garden Grove, California

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Today

IT Queue Manager - IT Support Services Do you thrive at the center of a busy support operation, knowing exactly who should handle what, and when? Our client is launching a new IT Support Services team and needs a frontline leader to run its Service Desk queue for roughly 8,000 business users. As IT Queue Manager, you'll do far more than reassign tickets. You'll triage, prioritize, and route each request to the right analyst, then roll up your sleeves and resolve issues yourself. As the face of I

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Contract

USD30 - USD35

SLA jobs in Baltimore, MD, USA