Service Management jobs in Chicago, IL

ITIL Service Management Consultant - (NPW)

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

Senior Product Manager, B2B Service Case Management & Ticketing

Chicago, Illinois

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2d ago

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The TruOps Digital Experience team is responsible for modernizing TransUnion's global operational platforms and enabling more efficient, scalable, and customer-focused service experiences. This role sits on the B2B Service team and will support the modernization of case management and ticketing capabilities across Salesforce, helping advance one of Global Operations' top transformation pr

Full-time

USD 112,500.00 - 187,500.00 per year

Senior Product Manager, B2B Service Customer & Partner Portals

Chicago, Illinois

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2d ago

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The B2B Service team is responsible for modernizing the digital service experience for customers, partners, and internal servicing teams through scalable portal capabilities, self-service workflows, automation, and AI-enabled solutions. This role sits within the broader TruOps Digital Experience organization and supports Global Operations priorities to transform how B2B service is deliver

Full-time

USD 112,500.00 - 187,500.00 per year

Manager - Software Engineering DevOps

Hybrid in Chicago, Illinois

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4d ago

NO SPONSORSHIP - NO OPT Manager, Software Engineering DevOps Salary:$170k - $200k plus 15% Bonus LOCATION: Chicago, IL Hybrid 3 days onsite and 2 days remote You will lead a team of 6-10, 24/7 support, L1, L2 support. Application deployment container platform ops middleware support incident management monitoring observability configuration release engineering platform operations scripting automation SLA frameworks harness Jenkins Kubernetes apache kakfa splunk Dynatrace datadog. Lead L1 and L2

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Full-time

$170,000 - $200,000

ITSM / Service Desk Lead

Oak Brook, Illinois

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Today

ITSM / Service Desk Lead Salary: $93,750-$125,000 Position Summary The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service Desk operations and the organization's IT Service Management framework. This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA achievement, and provides governance over Incident, Problem, Change, and Request Management processes across the enterprise. Key Responsibilities <>Service Desk Lea

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Full-time

USD 93750-125000

Sr. ServiceNow Developer

Hybrid in Chicago, Illinois

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2d ago

Sr. ServiceNow Developer Control Chicago, IL - hybrid A Senior ServiceNow Developer builds, configures, and manages advanced applications and workflows on the ServiceNow platform to meet enterprise business needs. Key Responsibilities Platform Development: Write server-side and client-side scripts using JavaScript, Glide APIs, Business Rules, and Script Includes.Integrations: Connect ServiceNow with outside tools using REST and SOAP APIs.Workflow Automation: Build and improve automated processes

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Contract

Depends on Experience

Manager - IT Service Desk / End User

Rosemont, Illinois

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11d ago

NO SPONSORSHIP - NO OPT (Contract To Hire) - IT Service Desk Manager BILL RATE: $50.00-$60.00/HOUR c2c END SALARY: $100k - $110k DURATION 6 MONTHS on contract Looking for a manager you will manage 650 end users and 3 people - desktop, laptops, iphones, ipads, windows. This is a hands on role. You will strategize, plan, hire-fire. All about service management. Ability to travel up to 15% as needed, they need to modernize Leadership of the service desk team supporting US domestic, Mexico, an

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Full-time

$100,000 - $110,000

Service Desk Manager - IT

Franklin Park, Illinois

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19d ago

We are unable to sponsor as this is a permanent full-time role This is a Contract to Hire Position Responsibilities & Qualifications Experience managing service desk operating budgets and software license stewardship at the endpoint.Experience supporting global colleagues across time zones including Mexico and India.Experience with Jira Service Management or another similar ITSM solution.Experience with major incident management and incident commander practices.Experience with Windows Autopilot,

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Full-time

Depends on Experience

Manager, IT Service Desk & Field Services

Clarendon Hills, Illinois

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Today

Our client is seeking a IT Service Desk & Field Services Manager who will be responsible for leading and overseeing onsite IT Desktop Support Analysts who provide hands-on technology and IT Service Management (ITSM) support across corporate, manufacturing, and warehouse environments. This role ensures reliable, secure, and consistent IT operations across multiple locations by managing daily support activities, incident and request management processes, coordinating travel-based site coverage, an

Full-time, Third Party

90,000 - 115,000

Integration Developer

Chicago, Illinois

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18d ago

Integration DeveloperPosition SummaryWe are seeking an experiencedIntegration Developerto join our growing technology consulting team. The ideal candidate will be responsible for designing, developing, implementing, and supporting integrations between enterprise IT Service Management (ITSM) platforms and third-party applications, databases, cloud services, and on-premises systems. This role requires strong software development skills, extensive systems integration experience, excellent communica

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Full-time, Third Party

Cloud Service Delivery Manager

Chicago, Illinois

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10d ago

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we

Full-time

USD 137,400.00 - 233,600.00 per year

Manager, Production Support Engineering

Chicago, Illinois

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Today

Job#: 3043033 Job Description: Manager, Production Support Engineering Location: Chicago, Illinois (Hybrid) Role Overview We are seeking a Production Support Engineering Manager to lead a team responsible for the stability, support, governance, and ongoing enhancement of critical enterprise document management applications within a regulated financial services environment. This is a hands-on leadership role managing a team supporting enterprise content management, electronic signature platfor

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Full-time

$145,000 - $170,000

Field IT Technician

Chicago, Illinois

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Today

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the

Full-time

USD 60,000.00 per year

IT Operations Manager

Downers Grove, Illinois

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Today

We are Glanbia, a better nutrition company, home to consumer brands and ingredients that help people around the world feel strong, nourished, and to perform well at any age. We play into the growing market trends of active lifestyles and, health and wellness! We are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations team and ensuring the delivery of high-quality on site (office, warehouse, plant) IT support services across the organization. You will partner

Full-time

USD 190,000.00 per year

Sr. Production Support Engineering Lead

Chicago, Illinois

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Today

Job#: 3043030 Job Description: Sr. Production Support Engineering Lead Location: Chicago, Illinois (Partial Remote) Role Overview We are seeking a Production Support Engineering Lead to drive document management technology initiatives within a regulated financial services environment. This role is a project-focused technical lead position concentrated on PrivateLink projects, record management, remediation efforts, and migration initiatives, including moving content and workflows from SharePo

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Full-time

$135,000 - $155,000

Jira JSM Developer

Chicago, Illinois

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Today

Job#: 3044660 Job Description: Title: Atlassian JSM Developer Location: Denver Co or Chicago IL Schedule: 5 days a week onsite *please note that visa sponsorship or c2c (corp-to-corp working engagements) are not available at this time. Job Description This role is suitable for an established Jira Software/Server developer/administrator who is also able to be involved in the planning and execution of process automation efforts. The individual will be performing complex Jira and Jira Service

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Full-time

$85 - $85 per hour

Service Management jobs in Chicago, IL, USA