Service delivery jobs in Massachusetts

ServiceNow CSM Legal Service Delivery Architect

Remote or Armonk, New York

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Yesterday

RESPONSIBILITIES: Kforce has a client that is seeking a ServiceNow CSM Legal Service Delivery Architect in Armonk, NY. Key Responsibilities: * Design, build, and govern scalable, enterprise-grade ServiceNow solutions across Customer Service Management (CSM), Legal Service Delivery (LSD), and App Engine * Lead architecture decisions while driving adoption of ServiceNow out-of-the-box (OOTB) capabilities and best practices * Produce technical architecture blueprints, roadmaps, integration strateg

Contract

$90 - $100 hourly

SAP Basis & Cloud Service Delivery Lead

Remote or Madison, Wisconsin

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Today

job summary: We are seeking a Service Delivery Lead to join our SAP Maintenance & Operations Center of Excellence (CoE). In this key technical leadership role, you will oversee end-to-end SAP technical managed services and guide key enterprise clients through cloud migration transformations. You will bridge the gap between technical operations and client leadership to deliver stable, high-performing cloud environments. location: Telecommute job type: Contract salary: $40 - 50 per hour work

Contract

USD40 - USD50

Service Delivery Manager, Cloud ERP Application Management Services (AMS)

Remote

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2d ago

Position: Service Delivery Manager, Cloud ERP Application Management Services (AMS) Location: Remote, United States, 40 to 50% travel Duration: 18-24 months About the role: Own production support for Cloud Enterprise Resource Planning (ERP) clients. This is a delivery role, not a project role, focused on the ticket queue, the service level agreement (SLA), and the client relationship. Responsibilities - Run production support on a 24x5 coverage model - Manage a high volume ticket queue and kee

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Contract

Depends on Experience

Associate Manager IT Service Delivery

Remote or North Carolina

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Today

Job Title: IT Service Management (Service Desk/Desktop Support) Key Responsibilities - IT Service Management (Service Desk/Desktop Support) Delivering Responsive & Efficient IT Services - Lead day-to-day operations to ensure high-quality IT support tailored to the specific needs of the client hospital, across both technical and application support domains.Supporting Account Success - Contribute to the profitability and financial health of the account by aligning service delivery with corporate

Full-time

USD 50,000.00 - 80,000.00 per year

M365 Service Delivery Principal

Remote

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25d ago

Hi, Job title:- M365 Service Delivery Principal Location:- 100% REMOTE Duration:- 24 months+ SUMMARY: The IT M365 Service Delivery Principal role oversees a number of key functions within the IT Enterprise Services department that enable the delivery of a high-quality service to end users, and to ensures Service Support and Service Delivery processes are in place to meet business needs. This position is an engineering role and requires that you establish, support, and expand M365 offerings with

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Contract

Depends on Experience

Senior GenAI & High Performance Computing (HPC) Delivery Engineer

Brockton, Massachusetts

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Today

Senior GenAI & High Performance Computing (HPC) Delivery EngineerDell Technologies has delivered HPC solutions for 25+ years, including support for Bright Cluster Manager (now NVIDIA BCM) since 2011. Today, Dell is NVIDIA?s preferred partner for GenAI Factory systems, using Dell GenAI PowerEdge XE servers and NVIDIA NVAIE to help customers build and scale end to end GenAI and High-Performance Computing environments.Join us to do the best work of your career and make a profound social impact as a

Full-time

Principal Engineer, Service Delivery - Networking

Remote or Texas

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Today

Job Description Principal Engineer, Service Delivery - Networking Dell Technology's customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all

Full-time

USD 122,400.00 - 158,400.00 per year

Service Delivery Manager - Security

Quincy, Massachusetts

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3d ago

Who We Are Looking For We are looking for a Technical Delivery Manager to partner with our Cyber Security Engineering teams. This role sits in our Cloud Application Secure Systems Engineering within the Global Cyber Security (GCS) organization. Why This Role Is Important to Us This is an exciting opportunity to join an engineering team that is continuously transforming security architecture and engineering into a product-led, customer-obsessed service model. The role supports the delivery of app

Full-time

USD 70,000.00 - 118,750.00 per year

IT Service Delivery Lead - Remote

Remote or Eden Prairie, Minnesota

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Today

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, res

Full-time

USD 91,700.00 - 163,700.00 per year

IT Service Delivery Center of Excellence Manager

Remote

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Today

Position Summary The IT Service Delivery Center of Excellence Manager drives operational excellence in a Octopus organization with multiple arms interacting daily with cross-functional groups across the organization and guided by our shared purpose. Using creativity, customer service, employee experience, education training opportunities, the role will be responsible for continual service improvement across IT Service Delivery organization. This hands-on role requires doing the work while being

Full-time

USD 94,882.00 - 136,096.31 per year

Senior GenAI & High Performance Computing (HPC) Delivery Engineer

Fall River, Massachusetts

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Today

Full-time

Senior GenAI & High Performance Computing (HPC) Delivery Engineer

Worcester, Massachusetts

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Today

Full-time

Senior GenAI & High Performance Computing (HPC) Delivery Engineer

Lynn, Massachusetts

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Today

Full-time

Senior GenAI & High Performance Computing (HPC) Delivery Engineer

Somerville, Massachusetts

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Today

Full-time

Implementation Manager

Remote

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3d ago

The Implementation Manager is responsible for planning, coordinating, and executing the installation, integration, testing, deployment, operational startup, and expansion of Customer Experience Quality Assurance (CQA) resources across all program phases. This role ensures seamless transition from design and testing into production operations by integrating technology, facilities, staffing, training, security, and operational readiness activities. The Implementation Manager manages dependencies,

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Full-time

90,000 - 120,000

Continual Service Improvement (CSI)

Remote

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3d ago

The Continual Service Improvement (CSI) Lead is responsible for leading quality assurance, performance management, and continuous improvement initiatives across service delivery operations. This role drives operational excellence through quality monitoring, root cause analysis, corrective and preventive action planning, performance trend analysis, and process optimization. The CSI Lead partners closely with Operations, Technology, Training, and Workforce Management teams to improve service qual

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Full-time

90,000 - 120,000

Program Manager

Remote

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10d ago

ITCON Services is seeking an experienced Program Manager to serve as the senior delivery leader for a large-scale, AI-enabled omnichannel contact center supporting a federal customer. This role is responsible for the integrated management and successful execution of the Customer Quality Assurance (CQA) program, providing a single point of accountability for program delivery, performance, and customer satisfaction. The Program Manager will lead the Contractor Program Management Office (PMO), ove

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Full-time

150,000 - 180,000

AI Workflow Automation Engineer

Remote

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2d ago

AI Workflow Automation Engineer Location: Remote Role Overview Seeking engineers to build and automate HR workflows using Serval, an AI-native service management platform deployed on Zendesk. Focus on employee onboarding, offboarding, and HR service requests. Required Skills Hands-on experience with Zendesk, ServiceNow, or similar ITSM platforms. Experience building workflows, automations, and integrations. HR service delivery or employee lifecycle workflow experience. Python, JavaScript, REST

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Third Party, Contract

Depends on Experience

Director, IT Services - Network Engineering - Remote

Remote

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Today

Job Description JOB DESCRIPTION Job Summary Leads and directs team responsible for enterprise infrastructure and information technology (IT) operations. Responsible for delivering reliable, high-performing technology services across infrastructure, data, and operational support functions. Ensures service quality and performance by monitoring operational health, analyzing trends, and maintaining alignment with established service level agreements (SLAs) and organizational expectations. Partners

Full-time

USD 105,958.12 - 229,575.94 per year

Social Worker

Norwood, Massachusetts

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Today

This position offers a salary range of $58,000 to $67,000. Actual pay will be based on relevant skills, qualifications, and experience. Are you looking for a rewarding opportunity working with the pediatric population (children birth to 3 years)? Are you passionate about making a difference in the lives of families? Thom Child & Family Services located in Norwood, MA is seeking a Social Worker or a Mental Health Clinician - LCSW, LICSW, LMHC to join their team. As an Early Intervention Social Wo

Full-time

USD 58,000.00 - 67,000.00 per year

Service delivery jobs in Massachusetts, USA