Service desk jobs in District of Columbia

Washington, District of Columbia

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17d ago

Overview SUMMARY: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the customer's location until the incident or request is resolved. The contractor filling this position shall also be able to

Full-time

Service Desk Manager

Washington, District of Columbia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Problem Management, Service Level Agreement (SLA), Technical Issues Certifications: None Experience: 9 + years of related experience ship Required: Yes Job Description: Transform technology into opportunity as a Full-Time, On-Site Service Desk Manager supporting classifie

Full-time

USD 110,500.00 - 149,500.00 per year

Service Desk Technician

Arlington, Virginia

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Today

Job ID: 2616275 Location: Arlington, VA, US Date Posted: 2026-08-28 Category: Information Technology Subcategory: Sys Administrator Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (

Full-time

USD 80,001.00 - 120,000.00 per year

Service Desk Manager

Adelphi, Maryland

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Today

Job ID: 2615522 Location: Adelphi, MD, US Date Posted: 2026-08-11 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a proven Service Desk Manager to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full r

Full-time

USD 120,001.00 - 160,000.00 per year

Service Desk Manager

Newington, Virginia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Active Directory (AD), Information Technology (IT) Services, Troubleshooting Certifications: ITIL Foundations - ITIL - ITIL, Security+ - CompTIA - CompTIA Experience: 5 + years of related experience ship Required: Yes Job Description: Transform t

Full-time

USD 127,500.00 - 172,500.00 per year

IT Service Desk Specialist III

Bethesda, Maryland

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Today

Who We Are Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage. You Are The IT

Full-time

USD 65,000.00 - 78,000.00 per year

Service Desk Technician L2

Washington, District of Columbia

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

USD 22.69 - 38.00 per hour

Service Desk Technician (Day Shift)

Arlington, Virginia

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Today

Overview DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational support services to the CISA organization end users. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position

Full-time

USD 19.00 - 24.00 per hour

IT Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY !

Hybrid in Vienna, Virginia

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13d ago

THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni -- || 703-CALL-955-NOW-1070 URGENT HIRE PLEASE CALL ME DIRECTLY AT 703-CALL-955-NOW-1070 Service Desk Technician Duration: Long Term Ongoing Project with NO end Date Direct Client Rate : $33/hr w2 Hybrid Role - 3 Days a week onsite in Pensacola, FL // 2 days fully Remote The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise.

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Contract

IT Service Desk Lead

Vienna, Virginia

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Today

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a high-volume IT Service Desk responsible for Tier 1-3 support. This role ensures operational excellence across incident management, customer service, quality assurance, performance reporting, and cross-functional IT coordination. Responsibilities Technical Support & Escalation Manageme

Full-time

USD 130,000.00 - 145,000.00 per year

Service Desk Team Lead (Day Shift)

Arlington, Virginia

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Today

Overview DecisionPoint is seeking an experienced Service Desk Team Lead to support the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Technology Operations Center (TOC) in Arlington, Virginia. The TOC Service Desk provides first-line IT support for the CISA environment, responding to incidents and service requests related to software installation, upgrades, account management, desktop support, and system applications. This role provides operatio

Full-time

Service Desk Coordinator

Hybrid in Vienna, Virginia

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Today

Job Title: Service Desk Coordinator Location:Vienna, VA Type: Contract Compensation: Work Model: Hybrid onsite and remote Hours: 40.0 Responsibilities Respond to inbound calls daily to provide technical support/troubleshooting Provide support via web queues, outbound interactions, and emails Leverage resources to resolve technical issues timely Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities Escalate requests ou

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Contract

$25

Enterprise NOC-Service Desk Manager

Washington, District of Columbia

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Today

Koniag IT Systems, LLC a Koniag Government Services company, is seeking an Enterprise NOC/Service Desk Manager to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag IT Systems, LLC a K

Full-time

USD 150,000.00 per year

IT Service Desk Technical Lead (Operations)

Bethesda, Maryland

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Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Customer Communications, Help Desk Management, ServiceNow Ticketing System Certifications: None Experience: 5 + years of related experience ship Required: No Job Description: IT Service Desk Technical Lead (Operations) GDIT is currently seeking an IT Service Desk T

Full-time

USD 81,349.00 - 103,500.00 per year

IT Service Desk Specialist II

Fort Belvoir, Virginia

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Today

Dexian Government Solutions is recruiting for an IT Service Desk Specialist II to support our contract at the Defense Health Agency (DHA) GSP TO7 in ATAMMC, Fort Belvoir, VA. Location: 9300 DeWitt Loop, Fort Belvoir, VA 22060 Position Overview: The IT Service Desk Specialist II provides intermediate help desk support, acts as the primary escalation point for user-reported problems, provides stagger/flex coverage, and participates in the On-Call/Call-Back rotation for Customer Support Services.

Full-time

Service Desk Analyst

Washington, District of Columbia

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Today

Overview: GovCIO is currently hiring for a Service Desk Analyst to support our newly awarded DFC program . This position will be located in Washington, DC and will be a fully onsite opportunity. Responsibilities: Provide expert technical support across a complex enterprise IT operating environment, ensuring reliable performance of critical systems and services.Support hybrid infrastructures, including both on?premises and cloud?based environments, with a strong understanding of associated tools

Full-time

Compensation information provided in the description

ACE Account Service Desk Specialist (Tier 2 - ASD)

Ashburn, Virginia

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Today

Req ID: 41966 Summary ACE Account Service Desk Specialist (Tier 2 - ASD) Ashburn, VA (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge tec

Full-time

USD 18.00 per hour

Service Desk Agent

Remote

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4d ago

Position: Service Desk Agent 100% Remote Hiring: W2 Contract / Fulltime Job Description: Position Summary: Level 1 Service Desk Agent will: Provide initial support for customer requests via telephone, email, chat, or other available means of contact to the Support CenterQuickly assesses the user s issue and provides first level support for problem resolution. Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate areaRequire familiarity

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Full-time

Depends on Experience

Service Desk Manager

Remote

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Today

Technical Leadership Manage a team handling complex, multi-system PIV/PKI issues (certificate failures, smart card logon errors, middleware failures, CRL/OCSP issues, workstation trust issues, email signing/encryption problems).Oversee deep-dive investigation of incidents that cannot be resolved by Tier 1/2.Guide root-cause analysis and create remediation plans for recurring identity issues.Provide expert troubleshooting covering Windows, AD/Entra ID, certificate authorities, PKI validation, wor

Full-time

Technical Support Service Desk-REMOTE

Remote or Fargo, North Dakota

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Today

Req ID: 387464 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Position Overview: We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support technical assistance to our healthcare customers. The ideal candida

Full-time

USD 37,944.00 - 71,300.00 per year

Service desk jobs in Washington, DC, USA