Service desk jobs in District of Columbia

Adelphi, Maryland

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Today

Job ID: 2615522 Location: Adelphi, MD, US Date Posted: 2026-08-11 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a proven Service Desk Manager to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full r

Full-time

USD 120,001.00 - 160,000.00 per year

Service Desk Manager - Contingent

Arlington, Virginia

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Today

Public Trust Eligibility Required This is a contingent position, meaning employment is dependent upon the successful award of the associated contract to Aretum and completion of any required background investigation or security clearance verification. About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, techno

Full-time

USD 105,000.00 - 130,000.00 per year

Senior Service Desk Specialist

Springfield, Virginia

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Today

Job ID: 2614888 Location: Springfield, VA, US Date Posted: 2026-07-24 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI Clearance Level Must Be Able to Obtain: TS/SCI with Poly Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MA

Full-time

USD 40,001.00 - 80,000.00 per year

Lead Service Desk Manager

Bethesda, Maryland

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Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Technical Support Services Job Qualifications: Skills: Customer Inquiries, Employee Management, IT Service Desk Certifications: None Experience: 8 + years of related experience ship Required: No Job Description: GDIT is seeking a Lead Service Desk Manager to join our program supporting the biomedical research community f

Full-time

USD 140,250.00 - 189,750.00 per year

Service Desk Team Lead (Day Shift)

Arlington, Virginia

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Today

Overview DecisionPoint is seeking an experienced Service Desk Team Lead to support the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Technology Operations Center (TOC) in Arlington, Virginia. The TOC Service Desk provides first-line IT support for the CISA environment, responding to incidents and service requests related to software installation, upgrades, account management, desktop support, and system applications. This role provides operatio

Full-time

Service Desk Program Manager

Arlington, Virginia

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Today

The Service Desk Program Manager is responsible for the day-to-day execution and operational leadership of a basic technical project within program and customer guidelines. This role oversees service delivery performance, supports profit and loss accountability and organic growth objectives, leads small project teams, and ensures high levels of client satisfaction through efficient customer support operations. Key Responsibilities Lead the day-to-day execution of contract tasks for a basic tech

Full-time

Service Desk Manager

Washington, District of Columbia

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Today

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at

Full-time

USD 109,525.50 per year

Service Desk Manager

Alexandria, Virginia

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Today

ROLE: SERVICE DESK MANAGER REQUIRED: U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility) Minimum five (5) years of successful Tier 1 support services leadership experience or equivalent4-year degree in STEM, or substantial equivalent recent specialized experience in lieuCurrent ITIL certificationAbility to work onsite from local contractor facility in Virginia PREFERRED: Help Desk Institute (HDI) Support Center Manager or related HDI certif

Full-time

Service Desk Manager

Washington, District of Columbia

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Today

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It's

Full-time

Senior Manager, Service Desk

Herndon, Virginia

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Today

Trusted Connectivity for AI-Powered Dominance. Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI an

Full-time

USD 163,900.00 - 198,300.00 per year

Service Desk Agent

Washington, District of Columbia

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Today

Job ID: 2615091 Location: Washington, DC, US Date Posted: 2026-07-29 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description Job Summary SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Tier 1 ag

Full-time

USD 40,000.00 per year

IT Service Desk Technician

Arlington, Virginia

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Today

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity

Full-time

USD 68,000.00 - 75,000.00 per year

Service Desk Technician (Day Shift)

Arlington, Virginia

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Today

Overview DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational support services to the CISA organization end users. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position

Full-time

USD 19.00 - 24.00 per hour

Service Desk Coordinator

Hybrid in Merrifield, Virginia

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26d ago

Job Title: Service Desk Coordinator Location: Virginia, VA Type: Contract Work Model: Hybrid onsite and remote Responsibilities Respond to inbound calls daily to provide technical support/troubleshooting Provide support via web queues, outbound interactions, and emails Leverage resources to resolve technical issues timely Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities Escalate requests outside of your scope whe

Easy Apply

Contract

Depends on Experience

Service Desk Technician L2

Washington, District of Columbia

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

USD 22.69 - 38.00 per hour

Asset Manager Service Desk

Washington, District of Columbia

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27d ago

Job Specific Details and Tasks: Use strongly preferred 2 years experience as a DoD or Civilian Government Asset Manager to Structure and Coordinate Asset Management activities and asset interactions for agency Government client IT infrastructureLead Asset Management support; perform structured asset management audits/reports/coordinate any needed ServiceNow/MDM InTune activities and asset support ticketsAsset Inventory Management : Lead the development and maintenance of an accurate inventory of

Easy Apply

Full-time

70,000 - 85000

Jr. Service Desk Analyst

Remote

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Today

Job Title: Jr. Service Desk Analyst Location: Remote 80% remote / up to 20% onsite (NYC) Duration: 12 Months contract (possible of extension) Jr. Service Desk Analyst Weekend shift: Saturday & Sunday 8 AM 9 PM + Monday 8 AM 8 PMApproximately 80% remote / up to 20% onsite (onsite unlikely but asking questions)Candidate must be able to report to the office within 48 hours when required1 3 years Service Desk/technical support experienceServiceNowBomgar/remote desktop toolsHardware/software trouble

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Contract

Depends on Experience

IT Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY !

Hybrid in Vienna, Virginia

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25d ago

THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni -- || 703-CALL-955-NOW-1070 URGENT HIRE PLEASE CALL ME DIRECTLY AT 703-CALL-955-NOW-1070 Service Desk Technician Duration: Long Term Ongoing Project with NO end Date Direct Client Rate : $33/hr w2 Hybrid Role - 3 Days a week onsite in Pensacola, FL // 2 days fully Remote The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise.

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Contract

Service Desk Specialist

Remote

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Today

Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware Ability to identify trends and makes suggestions for technical modifications to solve future problems. Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Ability to document solutions that solve client problems and clearly presents these solutions. Analysis of technical and user documentation

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Contract, Third Party

50 - 55

IT Service Desk Technician

Remote

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Today

Mission Support Services (MSS) is seeking an IT Service Desk Technician to join our team on a program with the Leidos QTC Health Services IT Support and the Leidos IT Service Desk that provides Tier 1 Service Desk support and 24x7x365 support staff. The IT Service Desk Technician will be responsible for answering inbound and outbound contacts, documenting the contact details within the ticketing system(s), and providing our customers with timely and accurate responses. This will require the indi

Full-time

USD 31,850.00 - 57,575.00 per year

Service desk jobs in Washington, DC, USA