Service desk jobs in District of Columbia

Washington, District of Columbia

•

10d ago

IT Service Desk Supervisor Washington, DC Major International Law Firm | $120K + Bonus A top international law firm is seeking an experienced IT Service Desk Supervisor for their Washington, DC office. This role oversees daily service desk operations, ensuring efficient, high-quality IT support for attorneys and staff. Reports to the IT Service Desk Manager. Key Responsibilities: Lead and support Service Desk Analysts, ensuring timely issue resolution and excellent customer service.Monitor and i

Easy Apply

Full-time

$100,000 - $140,000

Service Desk Analyst

Maryland

•

Today

We are seeking a dedicated and technically proficient Service Desk Analyst. This role is responsible for handling inbound inquiries via phone, email, and chat, providing timely and effective support to end users. The scope of support ranges from simple password resets to intermediate-level troubleshooting and issue resolution. Key Responsibilities: Respond to and resolve inbound support requests across multiple channels (phone, email, chat)Provide technical assistance to end users, primarily loc

Full-time

USD 18.00 - 20.00 per hour

Service Desk Analyst

Oxon Hill, Maryland

•

Today

Job#: 2084562 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position: Service Desk Analyst (4 OPENINGS) Location: Oxon Hill, MD (100% ONSITE) Duration: 6 Month Contract to Hire MUST HAVE: Ability to Obtain a DHS Public Trust | Bachelor's & 2+ years OR 6+ YearsExperience with ServiceNow and/or Remedy and remote control softwareExperience installing, upgrading, and removing software Ability to work an 8-hour shift between 6am and 7:30pm, Monday

Easy Apply

Full-time

Compensation information provided in the description

Service Desk Manager - Placement

Washington, District of Columbia

•

Today

Job#: 2081379 Job Description: Title: IT Service Desk Manager Location: Fully onsite in Washington DC Contract: 6 month contract to fulltime perm hire Pay: $50.00 - $60.00 / hourly (Based on experience) Salary Conversion upon perm Certification: CompTIA A+ or ITIL 4 APPLY HERE: send a resume to Skylar at ? Qualifications: Bachelor's degree in a relevant fieldMinimum of five (5) years of experience in IT support servicesBasic understanding of Microsoft Service AdminMicrosoft 365ServiceNow expe

Easy Apply

Full-time

USD 50.00 - 60.00 per hour

IT Call Center Service Desk Quality Control Lead

Springfield, Virginia

•

Today

Job DescriptionJob Location:Springfield, VA, Ashburn, VA, Orlando, FL, or San Antonio,TX IT Service Desk Quality Control Lead Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Service Desk Quality Control Lead in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users

Full-time

Service Desk Technician

Remote or Ann Arbor, Michigan

•

Today

Description Key Responsibilities: Provide advanced technical support for hardware, software, and network issues escalated from Tier 1. Troubleshoot and resolve incidents related to operating systems, applications, printers, mobile devices, and other IT services. Document solutions and contribute to the knowledge base to improve first-call resolution rates. Collaborate with other IT teams (e.g., Infrastructure, Security, Application Support) to resolve cross-functional issues. Perform root cause

Full-time

USD 17.00 - 20.00 per hour

Service Desk Technician

Washington, District of Columbia

•

Today

Duties & Responsibilities: a. Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts

Easy Apply

Third Party, Contract

Depends on Experience

Service Desk Analyst

Remote or New York, New York

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: We are seeking a proactive and customer-focused Service Desk Analyst to provide front-line, Level 1 IT support across a large enterprise environment. This role involves monitoring and responding to incoming service requests via phone, email, and automated ticketing systems, ensuring timely resolution and excellent customer service. The Analyst will work assigned shifts and may be required to s

Contract

$23 - $33 hourly

Service Desk Analyst (Remote)

Remote or Decatur, Illinois

•

Today

Where are my IT Technicians that thrive in a fast paced environment?! Looking to continue expanding your IT skills and experience? We have multiple openings at our client to add to their Service Desk Team. These qualified technicians would have at least 6 months of experience in a technical support environment handling high volume of phone support as well as ServiceNow experience. This position is fully remote. Service Desk Analyst responsibilities you would troubleshoot could include: Provides

Full-time

USD 15.00 - 17.00 per hour

Service Delivery Manager Service Desk

Remote

•

10d ago

Sonata Software Overview In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers. As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite an

Easy Apply

Full-time

$80,000 - $90,000

Service Desk Specialist- Part Time

Remote or Cleveland, Ohio

•

Today

Title: Service Desk Specialist - Part Time- 20 to 30 hours per week Location : Cleveland, OH Target Start Date : Sept. 15 Type: (C, CTH, D) C Pay Rate / Salary (Ranges OK) : $20-$30/HR Travel to 13 client local locations within Cleveland is required Candidates must have their own transportation and mileage will be reimbursed Job Description : We are seeking a customer-focused Service Desk Specialist with strong technical skills in device deployment, endpoint management, and user support. This r

Easy Apply

Full-time

USD 20.00 - 30.00 per hour

Service Desk Analyst, Remote

Remote or Hybrid in Los Angeles, California

•

9d ago

A large Los Angeles healthcare system of hospitals, clinics, and primary care providers is looking to hire a Service Desk Agent for a 6-month contract. The role can fully remote but must live within 50-100 miles of 90032. Must be available to work 3rd shift (11:00pm-7:30am). The hours will cover 3 shifts: 8am-4:30pm (1st), 3pm-1130pm (2nd), and 11pm-7:30am (3rd).Service Desk Agent I is responsible for supporting the end user community at the hospitals and clinic locations. This position will pro

Easy Apply

Contract

$25 - $27

IT Service Desk Analyst (100% Remote)

Remote or New York, New York

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking an IT Service Desk Analyst. This role is 100% Remote. This position will start as a contract to hire, then eventually convert to a full-time/salaried position. Benefits are provided throughout the contract phase as well. Summary: We are seeking a motivated IT Service Desk Analyst to join a growing healthcare IT support environment. This role provides front-line Level 1-1.5 IT support for a large hospital system, handling inbound requests ove

Contract

$25 - $30 hourly

Service Desk ITSM Software Administrator

Laurel, Maryland

•

Today

Description Do you thrive in a fast-paced, dynamic environment? Are you organized, reliable and pay attention to details? Are you passionate about helping users solve technical inquiries and work in a can-do customer focused team atmosphere? If so, we're looking for someone like you to join our team at APL! We are seeking a Service Desk ITSM Software Administrator who is passionate about supporting end-users on a variety of software and technical related issues. Have working knowledge of or

Full-time

USD 38.35 per hour

Service Desk Manager - (TS clearance, SCI eligibility) - Onsite

Alexandria, Virginia

•

Today

SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support across the organization. To join our team of outstanding professionals, apply today! Responsibilities Oversee the daily operations of the organization's IT Service Desk, providing support for computer systems, networks

Full-time

Operations Manager

Washington, District of Columbia

•

3d ago

Title: Operations Manager Location: Remote/Hybrid with occasional site visits (Orlando, FL and San Antonio, TX) Client: U.S. Customs and Border Protection Office of Information and Technology Field Support Directorate Clearance: Must meet DHS/CBP suitability requirements Overview: The Operations Manager supports daily execution of service desk operations, ensuring resources, processes, and staff are aligned to meet mission-critical IT support requirements. Key Responsibilities: Manage daily serv

Easy Apply

Full-time

Depends on Experience

Program Manager

Silver Spring, Maryland

•

24d ago

Our client, a highly respected Federal Integrator is seeking experienced Program Managers to join our team in supporting a federal client. The Program Manager will manage and oversee delivery and operations of one or more IT support services contracts in the Washington, DC metro area. Responsibilities: Lead and mentor a team of support staff, providing guidance, training, and performance evaluations.Allocate resources effectively to meet service demands, including staffing, equipment, and softw

Full-time

$160,000 - $175,000

PC Deployment Technician

Washington, District of Columbia

•

Today

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated P

Full-time

Desktop Technician T5- Hybrid

Hybrid in Herndon, Virginia

•

Today

Regular monitor vulnerability scans performed on systems and applications. Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching. Identify and document security vulnerabilities and recommend appropriate remediation strategies. Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated. Develop and maintain vulnerability management procedures and documentation. Conduct security assessments and audits to ensure compliance wi

Easy Apply

Contract, Third Party

BASED ON EXPERIENCE

Call Center Analyst - HR Desk

Washington, District of Columbia

•

Today

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated C

Full-time

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

Service desk jobs in Washington, DC, USA