•Minneapolis, Minnesota, USA
job summary: How Will You Make a Difference? Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders. Act as a point of escalation and support for other members of the Service Desk for advanced technical issues and requests. Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out. Monitor and process the