Washington, District of Columbia
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Yesterday
Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations. This role demands a hands-on technical specialist with deep expertise in ACD platforms specifically Avaya alongside strong capabilities in SIP trunking, IVR design, troubleshooting traces, and cross-channel integrations (CTI, WFM, chat, and SMS). You will play a vital role in incident management, root cause ana
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