Telephony jobs in Irving, TX

Dallas, Texas

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30+d ago

Job Title: SDET Lead (Telephony) Job Location: Dallas, TX Job Type: Contract Job Description: Strong experience with Telephony - Amazon Connect, Contact Flows, Routing Profiles, and Queues Hands-on expertise with Amazon Lex and Polly Experience with AWS Lambda, DynamoDB, and S3 API Integration and CloudWatch monitoring IVR Design and Development IAM (Identity and Access Management) SDET/Test Automation experience in cloud-based contact center environments

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Contract, Third Party

Telephony Engineer

Remote

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11d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Senior Site Reliability Engineer - Telephony & Communications Platform (AWS)

Remote

•

Today

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across y

Full-time

USD 175,000.00 - 195,000.00 per year

Senior Voice Engineer (Only W2)

Irving, Texas

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5d ago

Job Title Senior Voice Engineer Position Summary (Summary of the Role) Client is seeking a Senior Voice Engineer with strong expertise in Microsoft Teams Voice and Unified Communications to support the design, implementation, configuration, and management of our enterprise voice infrastructure. This role will be responsible for maintaining and optimizing Teams Phone solutions, Direct Routing, and related voice services while ensuring a seamless communication experience across the organization. T

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Contract

45 - 50

Amazon Connect Architect

Plano, Texas

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3d ago

Hi, Hope you are doing well. This is Rahul from ICS Global Soft. Kindly find the below job description and let me know your availability. Job Title: Amazon Connect Architect Location : Plano, TX RTTO 5 Days Onsite Job Description: Proficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applicat

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Third Party, Contract

Depends on Experience

Contact Center Engineer

Hybrid in Plano, Texas

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11d ago

About the RoleWe are looking Contact Center as a Service (CCaaS) delivery practice across multiple enterprise accounts. We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels, CRM integration, and AI-assisted customer experience.Required Platform ExperienceCandidates must show hands-on configuration/development depthonthe following platforms, with 3+ ye

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Full-time

120 - 125

AWS Amazon Connect Configuration & Deployment Engineer/Architect

Dallas, Texas

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Today

AWS Amazon Connect Configuration & Deployment Engineer/Architect Remote Position Summary We are seeking an experienced AWS Amazon Connect Configuration & Deployment Engineer to support the implementation, configuration, and optimization of Amazon Connect Contact Center Operations (ACCO) solutions. The ideal candidate will have strong expertise in AWS services, Infrastructure as Code (IaC), CI/CD automation, security, and contact center technologies. This role will be responsible for deploying a

Full-time

Product Manager, Contact Center Modernization Healthcare)

Dallas, Texas

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Today

Product Manager, Contact Center Modernization Healthcare ) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid C2C or W2 Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider e

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Full-time, Part-time, Contract, Third Party

Regression and Production Validation Analyst

Arlington, Texas

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Today

Category : Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at . About TP TP is a leading global provider of digital business services. We partner with the world\'s most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP in

Full-time

QA Automation Engineer (SDET)

Dallas, Texas

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24d ago

QA Automation (SDET) Engineer Dallas, TX (Work Location) In-person interview with client for Final Round is a must. ( Locations for in person: Dallas, TX/ Chicago, IL / Durham, NC / New York, NY) As an SDET, you will leverage your strong software engineering and test automation expertise to design, develop, and maintain robust testing solutions that ensure the quality and reliability of customer-facing applications. Your responsibilities will include building and enhancing automated test framewo

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Full-time

Depends on Experience

Lead Software Engineer, Back End

Plano, Texas

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Today

Lead Software Engineer, Back End Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One S

Full-time

USD 179,400.00 - 204,700.00 per year

VP, Information Technology Engineering

Remote or Dallas, Texas

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Today

ABOUT BESTOW Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that. Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Full-time

USD 260,000.00 - 280,000.00 per year

Senior Director, IT Business Applications (Delivery)

Irving, Texas

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Today

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a high-energy, visionary leader to ignite innovati

Full-time

USD 135,900.00 per year

Lead Software Engineer, Full Stack

Plano, Texas

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Today

Lead Software Engineer, Full Stack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Full Stack Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Lead

Full-time

USD 179,400.00 - 204,700.00 per year

Technology Support Analyst II

Dallas, Texas

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Today

About Kirkland & Ellis At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence a

Full-time

IT Facilities Project Coordinator

Carrollton, Texas

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Today

Description TITLE: Facilities IT Project Coordinator DEPARTMENT: Information Technology REPORTS TO: IT Operations Manager POSITION: Full-Time W2 LOCATION: Carrollton, TX (On-site 4 days per week, 1 wfh) TRAVEL: 30 to 50% to practice locations nationwide Role The Facilities IT Project Coordinator serves as the Facilities Department's IT subject matter expert, leading and advising on IT decisions across construction projects of every size. In this role, you will partner with the IT department and

Full-time

USD 70,000.00 - 80,000.00 per year

Network Analyst I

Fort Worth, Texas

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Today

Textron is a renowned global multi-industry company with a diverse portfolio spanning aerospace and defense, specialized vehicles, turf care, and fuel systems. Our brand lineup includes leading names like Bell, Cessna, Beechcraft, E-Z-GO, Lycoming Engines and many others. With a strong worldwide presence and a workforce of 34,000 individuals across 25 countries, we prioritize attracting top talent. Job Summary Textron is seeking a Network Analyst I to help support and improve our global network

Full-time

Software Engineer - IVR Lead

Plano, Texas

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Today

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finan

Full-time

Software Engineer - IVR Lead

Plano, Texas

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Today

Full-time

Lead CCAI Engineer

Remote

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6d ago

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Telephony jobs in Irving, TX, USA