Telephony jobs in Ohio

IT Solutions Architect (AWS, Genesys, Telephony exp )

Remote

•

Today

Description & Requirements Maximus is currently seeking an IT Solution Architect. Are you passionate about leading technical innovation and driving business growth through technology solutions? The IT Solution Architect will design and implement technology solutions for complex government applications while providing technical leadership to development teams. This role is crucial to our growth strategy as you'll bridge business and technical domains by translating complex business needs into ef

Full-time

USD 170,000.00 per year

Business Analyst CXone Migration

Madeira, Ohio

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11d ago

Hi, Hope Doing Well , I am looking for a suitable fit for the below role please have a look at the Job Descripition below and let me know if it suits you Role : Business Analyst Location : Cincinnati , OHJOB DESCRIPTION:BA Roles and Responsibilities as related to the CXone Migration: 1. Work with Business teams (Individual, Group) to gather, analyze, document, and validate requirements for the NICE CXOne platform implementation, ensure formal business approval and sign-off. 2. Work

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Contract, Third Party

$70 - $75

Lead CCAI Engineer

Remote

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20d ago

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Principal Product Manager (Cloud Media Solutions) - Indianapolis, IN (Remote)

Remote

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3d ago

Job Title: Principal Product Manager (Cloud Media Solutions) Contract Location: Indianapolis, IN (Remote) Summary: As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution. In this role, you will lead the strategy, development, and delivery of Cloud Media Solutions,

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Contract

Depends on Experience

IVR - Salesforce Service Cloud Voice Architect

Remote

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2d ago

Our Client is looking for an IVR-Contact Center Solution Architect/Salesforce Service Cloud Voice for a long-term contract (remote) opportunity. Job Description IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice: Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred). Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized a

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Third Party, Contract

Depends on Experience

Unified Comms Engineer - Federal Customer

Remote or Maryland

•

Today

Job Description Unified Comms Engineer - Federal Customer (Chantilly, VA) (on-site 5 days per week: TS/SCI Clearance required) Job summary The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The idea

Full-time

Cisco Call Manager || Columbus, OH (Onsite)

Columbus, Ohio

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2d ago

Role: Cisco Call Manager Location: Columbus, OH (Onsite) Duration: 6 months Job Description: 3-9 years of experience supporting Cisco Voice/VoIP environments. Good experience with Cisco Unified Communications Manager (CUCM). Understanding of Cisco voice infrastructure, dial plans, and telephony administration. Familiarity with Session Border Controllers (SBCs), preferably Oracle SBC. Experience supporting call recording platforms such as NICE. Knowledge of E911 administration and troubleshooti

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Full-time, Contract, Third Party

Salesforce Developer – AWS Connect

Remote

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3d ago

Job Overview: We are seeking an experienced Salesforce Developer with hands-on AWS Connect experience to design, build, and maintain integrated contact center and CRM solutions. This role bridges Salesforce platform development with cloud telephony to deliver seamless customer engagement experiences. Key Responsibilities Design, develop, and deploy custom solutions on the Salesforce platform using Apex, Lightning Web Components (LWC), SOQL, and Flows.Build and maintain integrations between Sales

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Contract

65 - 70

Lead Unified Comms Engineer - Federal Customer

Remote or McLean, Virginia

•

Today

Job Description Lead Unified Comms Engineer - Federal Customer (Chantilly, VA) (on-site 5 days per week: TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings

Full-time

Technology Manager

Remote

•

Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 105,660.00 per year

UC Field Support Engineer

Remote or Camp Springs, Maryland

•

Today

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: ship Job Description: The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC service

Full-time

Contact Center Agent (Remote)

Remote

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6d ago

Customer Service Representative (Remote) Rotation Shift (9 hours) Shift Timing 5:00 AM - 5:00 PM PST Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performan

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Full-time

$16 - $17

IT Help Desk Technician

Dayton, Ohio

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30+d ago

Overview *This is a First Shift Position As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team. Responsibilities Communicate effectively with team members, end users, and customersTroubleshoot DIDs, VoIP and telephony issuesCisco Unified Communications Manager (CallManager)Setup and troubleshoot various pieces of IT hardware. (Computers, Printers, Phones)On-call rotationInstall and remove software as

Full-time

Senior Salesforce Administrator - Service Cloud

Remote

•

Today

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making bette

Full-time

USD 120,000.00 - 155,000.00 per year

Desktop Engineer

Cleveland, Ohio

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Today

Key Responsibilities: Provide Deskside Support to the users who use Desktops, Laptops, Printers, AV/VC, Telephony, Networks, Remote Access, Security Systems, and Core Applications. Work collaboratively within a global team. Provide IT support that enables colleagues to achieve their team and business goals/objectives. Troubleshoot and repair any hardware/software issues that can't be resolved by Global Service Desk, which include more complex issues such as: machine rebuilds, hardware diagnos

Full-time

Field Engineer II

Strongsville, Ohio

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Today

Data Center & Route Switch Field Service Technician : This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training including Router, Switch, Rack and Stack and Structured Cabling among other topics. If you are technical, Acuative is willing to invest in you for this role. This position requires a person willing to go to new places. Tickets can be assigned four or more hours away to provide installation and maintenan

Full-time

Senior Software Development Engineer in Test (SDET)

Remote

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Today

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across y

Full-time

USD 160,000.00 - 185,000.00 per year

Data Analyst, IT Service Center

Remote or Ohio

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Today

IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and projects. This role integrates subject matter expertise in call center metrics and project reporting with strong analytical skills in SQL, Hive, Tableau, and Alteryx to produce scalable reporting, conduct deep dive analytics, and support operational strategies. Responsibilities: Analytical & Critical Thinking Applies advanced a

Full-time

USD 80,900.00 - 115,500.00 per year

Sr Software Engineer, AI Agent Platform

Remote or Illinois

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Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer

Full-time

USD 140,000.00 - 160,000.00 per year

Sr. Machine Learning Engineer

Remote or Santa Barbara, California

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Today

Description Hi, We're AppFolio We're innovators, changemakers, and collaborators. We're more than just a software company - we're building the AI-native platform where the real estate industry comes to do business. We're transforming Property Management; how property managers operate, how residents live, and how intelligence flows across an entire industry. Realm-X is AppFolio's AI-native platform powering this transformation. It enables a new generation of intelligent capabilities across our

Full-time

USD 167,200.00 - 209,000.00 per year

Telephony jobs in Ohio, USA