Telephony jobs in Remote

Remote

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11d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

IVR / Telephony Engineer

Nashville, Tennessee

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6d ago

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub for the government. In this role, you will manage our FedRAMP-authorized Contact Center as a Service (CCaaS) environment. You will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended ag

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Full-time

90,000 - 115,000

SDET Lead (Telephony)

Dallas, Texas

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30+d ago

Job Title: SDET Lead (Telephony) Job Location: Dallas, TX Job Type: Contract Job Description: Strong experience with Telephony - Amazon Connect, Contact Flows, Routing Profiles, and Queues Hands-on expertise with Amazon Lex and Polly Experience with AWS Lambda, DynamoDB, and S3 API Integration and CloudWatch monitoring IVR Design and Development IAM (Identity and Access Management) SDET/Test Automation experience in cloud-based contact center environments

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Contract, Third Party

Senior Site Reliability Engineer - Telephony & Communications Platform (AWS)

Remote

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Today

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across y

Full-time

USD 175,000.00 - 195,000.00 per year

UC/Telephony Software Engineer

Dedham, Massachusetts

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Today

Basic Qualifications Requires a Bachelor's degree in Software Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred. No clearance is required. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position ROLE AND POSITION OBJECTIVES: As a software engineer for the NC3

Full-time

USD 124,216.00 - 137,803.00 per year

Software Engineering Manager - Telephony, Wireless Technologies & Ecosystems

San Diego, California

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Today

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there is no telling what you could accomplish. The Telephony team is looking for a hands-on Software Engineering Manager to lead engineers building core calling and messaging technologies across Apple products. This team is responsible for cellular and Wi-Fi call flows, carrier features, IMS-based services

Full-time

Lead CCAI Engineer

Remote

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6d ago

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Senior Voice Engineer (Only W2)

Irving, Texas

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5d ago

Job Title Senior Voice Engineer Position Summary (Summary of the Role) Client is seeking a Senior Voice Engineer with strong expertise in Microsoft Teams Voice and Unified Communications to support the design, implementation, configuration, and management of our enterprise voice infrastructure. This role will be responsible for maintaining and optimizing Teams Phone solutions, Direct Routing, and related voice services while ensuring a seamless communication experience across the organization. T

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Contract

45 - 50

Principal Product Manager (Cloud Media Solutions) - Indianapolis, IN (Remote)

Remote

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2d ago

Job Title: Principal Product Manager (Cloud Media Solutions) Contract Location: Indianapolis, IN (Remote) Summary: As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution. In this role, you will lead the strategy, development, and delivery of Cloud Media Solutions,

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Contract

Depends on Experience

Amazon Connect Architect

Plano, Texas

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3d ago

Hi, Hope you are doing well. This is Rahul from ICS Global Soft. Kindly find the below job description and let me know your availability. Job Title: Amazon Connect Architect Location : Plano, TX RTTO 5 Days Onsite Job Description: Proficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applicat

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Third Party, Contract

Depends on Experience

Phone Technician

Chantilly, Virginia

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Today

MANTECH?seeks a motivated, career and customer-oriented Phone Technician to join our team in Chantilly, VA. In this role, you are responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems, ensuring high-quality service delivery across Northern Virginia. Responsibilities include, but are not limited to: Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety of telephone hardware (V

Full-time

Sr Messages Services and Security Engineer

Seattle, Washington

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Today

Join Apple's Messages Services and Security team as an engineer responsible for designing and ensuring the robustness of Messages' core delivery and security features. Our team is dedicated to creating exceptional user experiences, as Messages is a crucial platform for secure global connections. Work on building features like Sticker Tapbacks, Send Later, sending Apple Cash through iMessage, Satellite messaging to bring rich experiences to off-grid communication, and working on carrier services

Full-time

Contact Center Engineer

Hybrid in Plano, Texas

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11d ago

About the RoleWe are looking Contact Center as a Service (CCaaS) delivery practice across multiple enterprise accounts. We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels, CRM integration, and AI-assisted customer experience.Required Platform ExperienceCandidates must show hands-on configuration/development depthonthe following platforms, with 3+ ye

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Full-time

120 - 125

Desktop Support

Pine Bluff, Arkansas

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Today

Position Type: Backfill Work Model: 100% Onsite (5 days/week) Experience Required: 5+ years Primary Focus: Desktop Support Technical Skills: o PC troubleshooting and support o Software installation and maintenance o Hardware diagnostics and repair o LAN switching and basic networking o Data networking support o Voice/Telephony team support o Server team support Interview Process: o Round 1: Virtual interview Round 2: In-person interview PROVIDE SUPPORT OF ALL DESKTOP PERSONAL COMPUTERS

Full-time

Unified Comms Engineer - Federal Customer

Remote or Maryland

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Today

Job Description Unified Comms Engineer - Federal Customer (Chantilly, VA) (on-site 5 days per week: TS/SCI Clearance required) Job summary The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The idea

Full-time

Phone Technician Lead

McLean, Virginia

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Today

MANTECH?seeks a motivated, career and customer-oriented Phone Technician Lead to join our team in?McLean, VA. In this role, you are responsible for the installation, maintenance, and support of telecommunications systems, including VoIP and legacy phone systems. As the Lead, you will balance hands-on technical expertise with strong team leadership and administrative capabilities, managing a multi-skilled team to ensure high-quality service delivery across Northern Virginia. Responsibilities inc

Full-time

Lead Unified Comms Engineer - Federal Customer

Remote or Maryland

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Today

Job Description Lead Unified Comms Engineer - Federal Customer (on-site 5 days per week: TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fund

Full-time

Technology Manager

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 105,660.00 per year

UC Field Support Engineer

Washington, District of Columbia

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Today

UC Field Support Engineer Location: Washington, DC Preferred: ship Job Description: The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across

Full-time

UC Field Support Engineer

Remote or Camp Springs, Maryland

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Today

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: ship Job Description: The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC service

Full-time