Tier 1 Support Analyst jobs

Remote

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8d ago

Tier I Support Analyst Location: Remote Work Type: Full Time Job Description: Provide Tier 1 help desk support for Case triaging, documenting, and resolving routine end-user cases in a timely and accurate manner.Respond to user inquiries and support basic troubleshooting for access, registration, account, and application issues.Monitor the Cases tab to identify new support requests, prioritize work, and ensure appropriate case follow-up and closure.Use knowledge articles and established SOPs t

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Full-time

$35 - $45

Tier 1 Support Technician

Newport News, Virginia

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Today

Job#: 3047980 Job Description: Job Title: Tier 1 Support Technician Duration: Approximately 5-6 months, with potential for extension based on project needs Location: 100% Remote (must be able to work within Eastern Time business hours) We're seeking Tier 1 Support Technicians to provide remote customer support. This role is ideal for candidates who thrive in a high-volume, customer-facing support environment and are comfortable following documented procedures to help end users troubleshoot and

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Full-time

$18 - $20 per hour

IT Operations Support Analyst Tier 1

Remote

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Today

Cellular Sales IT Operations Support Analyst I ClassificationNon-Exempt Reports toIT Operations Support Team Lead JOB DESCRIPTION Summary/ObjectiveThe Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicat

Full-time

Tier 1 IT Support Specialist

San Francisco, California

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Today

Job Description: Tier 1 IT Support Specialist (Contract) Position Overview Company: Sherwood (recently acquired by Verdantis) Position Type: Contract (3-6 months with potential for extension) Location: San Francisco, CA (Mission Street office) with occasional travel to Petaluma, Napa, and Santa Cruz Schedule: Hybrid - 3 days onsite, 2 days remote; 9/80 schedule (9-hour workdays, every other Friday off) Reports To: IT Manager (Remote - North Carolina) Pay Rate: $35 - $42 per hour About th

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Contract

$35.00 - $42.00 per hour

Tier 1 Desktop Support

Remote or Colorado Springs, Colorado

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Tier 1 Desktop Support in Colorado Springs, CO. Overview: We are seeking a Tier 1 IT Support Specialist to provide day-to-day technical support and user administration. This role will focus on basic user account management, ticket resolution, Microsoft 365 support, and general Windows troubleshooting. The ideal candidate will have experience in a Help Desk, Service Desk, or customer support environment and be comfortable assisting users w

Contract

$20 - $30 hourly

Tier 1/Tier 2 IT Support Technician

Cape Coral, Florida

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Today

Description Fast moving Level 1/Level 2 Tech Support opening with one of the area's most reputable IT Managed Services Provider in the greater Collier County area. Apply now if you meet the qualifications and are open to fully onsite roles in the area. We are looking for a detail-oriented IT support specialist to provide hands-on technical assistance for end users in Cape Coral, Florida. This position supports daily desktop, laptop, and account-related needs while helping maintain a stable and

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Full-time

USD 40,000.00 - 50,000.00 per year

Technical Support Agent, Tier 1

Remote

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Today

Position Title: Technical Support Agent Tier 1 Department: Customer Support Reports To: Technical Support, Team Lead FLSA Status: Hourly Job Type: Full-time Location: US Remote Overview: The Technical Support Agent is responsible for providing exceptional customer service while helping external customers identify and resolve technical application issues for our suite of products through all means available (i.e. phone, email, chat, etc.). The TSA will be included on the on-call rotation of a

Full-time

Tier 1 and 2 Help Desk Support Engineer

Waltham, Massachusetts

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Today

Our client is a Boston-area asset management firm looking for an IT Support Specialist to join their technology team and provide hands-on technical support for a small, highly collaborative office environment. This role will serve as the first point of contact for employees, providing Tier 1 and Tier 2 support across hardware, software, Microsoft 365 applications, and end-user technology. This is an excellent opportunity for a technically curious support professional who enjoys working directly

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Contract

$30 - $35

Tier 1 Technical Support

Edwards Air Force Base, California

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Today

SMS is looking for a Tier I Technical Support to support our ARTEMIS team. ARTEMIS VI provides comprehensive Information Technology support services to the Air Force Research Laboratory (AFRL) at Edwards Air Force Base, California. The team supports more than 500 personnel across both classified and unclassified research environments, ensuring the availability, security, and reliability of critical IT systems that enable the AFRL mission. The contract includes a wide range of technical and admin

Full-time

USD 56,000.00 - 62,000.00 per year

Cyber Defense Analyst (Tier 1) - Temporary

Quantico, Virginia

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Today

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a dedicated Cyber Defense Analyst (Tier 1) to join our team and provide 24/7/365 cybersecurity monitoring and detection for the government enterprise network. As a Cyber Defense Ana

Full-time

USD 90,000.00 - 115,000.00 per year

Tier 1 Helpdesk Support

Annapolis, Maryland

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Today

Description: Columbia Technology Partners is seeking a System Administrator Level 1 to provide frontline technical support for end users in a fast-paced, mission-focused environment. This role serves as the first point of contact for IT support requests, assisting users with hardware, software, account access, and network connectivity issues while delivering exceptional customer service. The ideal candidate is a strong communicator with experience working in ticketing systems, troubleshooting co

Full-time

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

Quantico, Virginia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Help Desk Support, IT End User Support, IT Help Desk Certifications: None Experience: 2 + years of related experience ship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what's next for mission

Full-time

USD 22.95 - 31.05 per hour

Information Technology Specialist II (Tier 1 /Tier 2 Support)

Virginia

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Today

Requires ship Salary: $49.63/hour Employment Term and Type: Regular, Full Time Required Security Clearance: (Minimum for hire) Secret Required Education:(Minimum for hire) Bachelor's Degree OR six (6) years of relevant professional experience. Salary Band ($45.00/hr to $49.63/hr) Job Description: The Information Technology Specialist II provides Tier 1 and Tier 2 technical support services within a U.S. Navy enterprise environment operating on the Navy Marine Corps Intranet (NMCI). The primary

Full-time

USD 49.63 per hour

MSP Tier 1 IT Support Tech-Not Remote

Remote or Durham, North Carolina

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Today

Benefits: Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Summary: We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proa

Full-time

USD 22.00 - 28.00 per hour

Cyber Information Systems Analyst - Journeyman - Tier 1 Monitoring

Remote or Haymarket, Virginia

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Today

Job Type Full-time Description About QBE, LLC QBE, LLC is a small business dedicated to delivering innovative technology, cybersecurity, and mission-support solutions to federal government customers. Our experienced professionals work closely with our customers to solve complex challenges, protect critical information, and support essential government missions. At QBE, we turn the possible into the proven. Overview QBE, LLC is seeking a Cyber Information Systems Analyst - Journeyman - Tier

Full-time

USD 90,000.00 - 105,000.00 per year

Tier 1 - IT Support Technician - Needham, MA

Needham, Massachusetts

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8d ago

Role: L1- End User Services Technician Location: Needham, MA (Onsite day 1) Contract Responsibilities Serve as the first point of contact for IT incidents and service requests; categorize, prioritize, and track tickets to SLA in Jira Service Management; follow process consistently and uphold ticket quality standards on every interaction. Troubleshoot WiFi/network connectivity issues and diagnose computer performance problems (slow boot, high CPU/RAM, disk health) Create and manage user accounts

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Contract

18 - 20

IT Service Support Analyst 1

Columbus, Ohio

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Today

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In o

Full-time

Tier 1 IT Technician

St. Peters, Missouri

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Today

Description: CarShield is seeking a Tier 1 IT Technician to join its growing Tech Support team. This role serves as the first point of contact for internal IT support and provides assistance across a wide range of issues involving computers, thin clients, phones, Active Directory, and related systems. The successful candidate will combine hands-on troubleshooting skills with reliability, flexibility, and a team-oriented approach. In this role, you will: Provide Tier 1 help desk support to int

Full-time

Tier 1 Help Desk Technician

Washington, District of Columbia

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Today

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It's

Full-time

USD 16.00 - 19.50 per hour

Tier 1 Helpdesk Support

Irving, Texas

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Today

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of the way through studies, please still apply! Job Type & Location This is a Contract position based out of Irving, TX. Pay and Benefits The pay range for this position is $16.25 - $18.00/hr. Individual compensation offered for this po

Full-time

USD 16.25 - 18.00 per hour