Our client is seeking a Tier 2 IT/Customer Support Specialist for a remote, direct hire opportunity. The Tier 2 IT/Customer Support Specialist will need deep EUC experience The primary responsibilities of our Global Customer Support team are to assist customers and prospects with troubleshooting and remediating issues in implementing our suite of applications. The GCS engineers engage with customers and prospects via chat, e-mail, and remote sessions to resolve issues and deploy solutions to h
We are hiring for a remote contractual job opening.Below are the details. If you are interested lease respond with your most recent resume. Network Engineer Tier 2.5 Contractual- 12 month+ (Has high chances of extension) Location: Remote Candidate Description Engineer for application migration / DataCenter exit project with 5-7 years experience in the Information Technology industry, minimum of 3 years of experience in a network operations role. Experience in Cloud technologies and knowledge
Job Family : User Support (Digital) Travel Required : Up to 10% Clearance Required : Ability to Obtain Public Trust What You Will Do : Receive application support requests from the Level 1 help desk or other help desks, perform initial triage.Create tickets and/or confirm ticket receipt in Government's Remedy ticketing system. Ensure Tier 2 and 3 support personnel are aware of critical tickets.Escalate critical issues to the appropriate team point of contact. Communicate with customers and/or st
NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES!! **Position will be interviewing in 2 weeks and starting in June. Equipment is provided.** Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.Will handle roughly 30-50 inbound calls a day dealing with troubleshooting and support.The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center.The CSR is responsible for responding to a high
Valiant Solutions is seeking aSOC Analyst (Tier 2)to join our rapidly growing and innovative cybersecurity team! Candidates will join a fast-paced and creative team of SOC Analysts, Incident Response engineers, Threat Hunters, and Forensic Analysts focusing on the identification, interrogation, exploitation, and reporting of incidents for the enterprise. Valiant Solutions is a company thatcares about its employees- we've been named one of thein the Washington DC area TEN years in a row! If you
RESPONSIBILITIES: Kforce has a client in Phoenix, AZ that is seeking a Support Tier I. Responsibilities: * Responds to incoming interactions initiated via phone * Fulfills incoming service requests * Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies * Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions * Appropriately escalates incidents as r
We are looking for a Level 2 Application Support Engineer. This is full time permanent hire position with our client in Raleigh, North Carolina. You can work 100% remote (anywhere in USA) for this position. In this role as a Level 2 Application Support Engineer, you will be providing technical support for POS and Payments software products. No visa sponsorship is available at this time or in the future with this position. Responsibilities as Application Support Engineer: Perform root cause anal
Description Robert Half is searching for an Application Analyst that has in-depth Imanage application/configuration support. This Application Analyst will support a well-known law firm with the monitoring and maintenance of (Imanage). This position is a temporary contract (6 months) that is 100% Remote. Apply Now! Job Responsibilities: Providing day-to-day support, managing end user and service desk issues related to imanage (Document Management System/DMS).Troubleshoot application issues for e
AM: Data entry experience Experience within infrastructure (telecom / VOIP) Local to Ohio and comfortable with travel within the State Experience with asset inventory Willingness to be trained up to speed within telecom functions, etc. of the organization Plusses: Motorola or Nokia or Samsung Experiencemanaging and troubleshooting over 50+ tickets Required/Desired Skills Skill Required /Desired Amount of Experience Data entry experience Required 0 1+ years within asset management Required 1 Ye
Position Title: Project Services and Support (SAS) Analyst (Similar to Healthcare Project / PMO Analyst / Project Management experience) Reports to: Project Services and Support (SAS) Supervisor Work hours: 8-5 PST Remote assignment Start: Immediately 6 months project Position Summary: Under minimal supervision, the Project Services and Support (SAS) Analyst will significantly contribute to the clients Enterprise Project Management Office (EPMO) by applying a methodical approach to project exec
Immediate need for a talented Technical Support Analyst - Senior. This is a 12+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:24-18696 Pay Range: $38 - $40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provides technical and pr
job summary: Enterprise Healthcare client has an immediate opening for a highly motivated Infrastructure Engineering Senior Advisor to join their dynamic and growing team. All qualified candidates are encouraged to apply! Good organizational, time management, customer service skills; with the ability to work accurately and meet deadlines with frequent interruptions location: Windsor, Connecticut job type: Contract salary: $66 - 76 per hour work hours: 8am to 5pm education: High School res
The Enterprise Technology mission is simple, "We Connect, Empower and Protect the Disney magic." The End-User and Technical Operations organization within Enterprise Technology is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its' business segments. This organization is responsible for ensuring adherence to defined service levels and completion of approved work. Conduct service improvement initiati
Job Description BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day to day support of the Software Engineering application environments across BAE Systems. The vast majority of tools are commercial (COTS) or open source. General support activities include developing and executing installation procedures, application testing, troubleshooting, responding to service desk b
Software Guidance & Assistance, Inc., (SGA), is searching for a Remote IT Support Analyst/Coordinator for a CONTRACT assignment with one of our premier Healthcare Services clients in Jacksonville, FL. This role will be remote. Required Skills: 0-2 Years experience Bachelor's Degree in IT, Business, or CyberSecurity Must have excellent communication skills with the ability to speak in groups on meetings/calls Coordination of activities (vendor meetings/calls, member contact) Some light Tech/A
RESPONSIBILITIES: Kforce has a client in the NYC area looking for a Patient Support Analyst. Responsibilities: * Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or ) * Provide support and customer service to users, promote and / or escalate problem, incident, and request action items * Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations * Manage level
Title: Infrastructure Support Analyst Location: Remote, but may need occasional travel to different sites across US and Canada Type: Contract Duration: Long Term Description: 10+ years of experience working in IT Infrastructure.Should have extensive experience in troubleshooting issues and provide effective solution during server and OS upgrades/deployment.Experience of leading the server/OS upgrades as a SMEGood knowledge of IBM Power machine (specially Power 10 servers), Viper serversPast expe
Position Title: Quality Control Analyst - Ops Support Location: Remote Duration: 2-3 months The Ops Support Quality Control Analyst will be responsible for helping improve the overall client experience through establishing and expanding standards of quality related to accountability, functionality, and client support. Role and Responsibilities Needed to review and audit quality data. Record and report quality data.Review the implementation and efficiency of quality and inspection systems.Invest
Position: Senior Premier SCM Analyst Location: 100% Remote Duration: 2+ year contract with extension possibility Job Description: Our client is seekingaskilled and dedicated Senior Programmer Analyst with extensive technical experience and operational understanding of the Premier SCM application platform to maintain these environments while the client migrates to Workday. The candidate should present comprehensive knowledge maintaining Premier solutions. Our consultant will serve as the main po
A leading transportation agency located in New York, NY is looking for a PeopleSoft Integration Support Analyst with 3+ years of PS experience for a contract role. This is a remote role - (very high expectation that the consultant will be professional, reliable, reachable, and able to work productively while remote). Job Description: This position will be responsible for the development, configuration and implementation and integration of DAN (Disciplinary Action) modules and maintaining suppo
