Support Engineer (Tier III)

RESPONSIBILITIES:
Kforce has a client that is seeking a Support Engineer (Tier III) in Lakeland, FL.

Overview:
The Support Engineer is responsible for resolving complex system and API issues that cannot be addressed by the General Support team. This role goes beyond traditional support by combining deep troubleshooting with a developer mindset, using code-driven approaches to diagnose, reproduce, and help resolve recurring issues. Acting as a bridge between Support and Development, this role contributes to troubleshooting and improvement efforts across .NET and Node.js applications, builds internal tooling and scripts, creates detailed JIRA tickets for engineering teams, and drives escalated issues to closure. The ideal candidate is an early-career technical professional who enjoys debugging real systems, learning application behavior, and finding better long-term solutions instead of relying on manual workarounds.

Key Responsibilities:
* Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes
* Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible
* Create and manage detailed JIRA tickets - including reproduction steps, logs, technical findings, and recommended fixes - to accelerate Development team resolution
* Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution
* Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools
* Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve

REQUIREMENTS:
* 2-4 years in technical support, software engineering, application support, or a similar hands-on technical role
* Working with or supporting .NET (C#) and/or Node.js applications
* Reading application code, debugging system behavior, and writing scripts or lightweight tooling as part of daily work
* Working knowledge of SQL, RESTful APIs, and tools like Postman or curl for debugging and validation
* Familiarity with scripting or programming languages such as C#, JavaScript/TypeScript, PowerShell, Python, or Bash
* Understanding of web applications, system integrations, and general troubleshooting across distributed environments
* Exposed to modern development workflows such as Git, CI/CD, Docker, or Kubernetes
* A builder's mentality - defaults to improving, automating, and simplifying technical processes where possible

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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