Customer experience jobs in ashburn, va

ServiceNow Customer Experience Strategist

Remote

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Today

Hiring! W2, ServiceNow Strategist for a 9month+ remote, contract position. Prefer candidates that are located on the East Coast. Job Description: The Customer Experience Strategist needed for planning, facilitating and executing human-centered design processes across multiple projects. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences. Job requirement: 5 years of experience with ServiceNowMust ha

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Contract

Depends on Experience

Industry Principal Oracle Cloud Customer Experience Leader

Remote

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4d ago

Client is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Job Description In the assigned J

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Full-time

$200,000+

Senior Director, Engineering Quality & Customer Experience

Remote

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Today

Senior Director, Engineering Quality & Customer Experience Department: Research & Development Overview The Senior Director, Engineering Quality & Customer Experience is responsible for defining and executing the company's end-to-end quality strategy across platform, product delivery, and the full customer lifecycle. This role owns the transformation from traditional QA to AI-native quality engineering, combining automation-first testing, shift-left execution, and agentic quality enablement. T

Full-time

Compensation information provided in the description

Senior Program Manager

Germantown, Maryland

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30+d ago

Herrick Technology Laboratories, Inc. (HTL) is a mature, growing small business headquartered in Germantown, Maryland that develops capabilities for the Warfighter based on its small form-factor Software Defined Radios (SDRs). HTLs evolving portfolio of SDRs and other mission hardware is designed for rugged environments and optimized to perform in heavily congested electromagnetic spectrum. HTL creates applications for its SDRs including signals intelligence (SIGINT), electronic warfare (EW), an

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Full-time

120,000 - 210,000

Customer Acceptance Tester III

Hybrid in Washington, District of Columbia

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4d ago

Role: Analyst, QA Customer Acceptance Tester Job Location: Washington, DC (Hybrid) Duration: 12 Months Contract Type: W2 Only Job Description: Interacts with other engineering groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications.Participates in final system integration and validation to identify functional problems. Defines internal quality control standards and the maintenance of reliability programs.Creates, documents, and analy

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Contract

$55 - $60

Program Manager

Germantown, Maryland

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30+d ago

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Full-time

75,000 - 210,000

Content/Customer Strategist - Servicenow KnowledgeBase - Remote / Telecommute

Washington, District of Columbia

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Today

We are looking for Content/Customer Strategist - Servicenow KnowledgeBase - Remote / Telecommute for our client in Washington, DC. Job Title: Content/Customer Strategist - Servicenow KnowledgeBase - Remote / Telecommute Job Location: Washington, DC Job Type: Contract Job Overview: Pay Range: $59.39hr - $64.39hr Requirement/Must Have: Bachelor s Degree in Marketing, Business, Design Strategy or related field.8+ years of progressive product management, marketing strategy, design strategy or market

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Contract, Third Party

Depends on Experience

Senior Solutions Engineer, Strategic Accounts

Ashburn, Virginia

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Today

THE IMPACT YOU WILL HAVE: As a QTS Senior Solutions Engineer for our Enterprise Strategic Accounts team, you will serve as the primary technical resource supporting both sales and operations. You will identify and define customer requirements throughout the evaluation stage of the sales process and develop tailored technical solutions to meet their business objectives. You will address both business and technical questions, clearly demonstrating the value of QTS products, services, and connectiv

Full-time

USD 157,030.58 - 240,141.62 per year

Software Engineer 3 (C++/Backend systems) - FreeWheel

Reston, Virginia

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Today

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary This job involves collaborative design and development of software solutions that meet bu

Full-time

USD 120,212.52 - 180,318.78 per year

Senior Principal Systems Engineer

Chantilly, Virginia

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Today

Job ID: 2615948 Location: Chantilly, VA, US Date Posted: 2026-08-20 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Senior Principal Systems Engineer to fill a critical position supporting a large SETA program supporting the NRO's Ground Enterprise Dire

Full-time

USD 160,001.00 - 200,000.00 per year

Commissioning Project Engineer, AMER-East ACx

Herndon, Virginia

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Today

A Commissioning Project Engineer (CxPE) supports the delivery of data center capacity through managing project milestone auditing, calibration, and commissioning execution for new construction and Capital Improvement Projects (CIPP).This position is part of a career development program, which aims to develop the CxPE into a Commissioning Engineer (CxE) through a three-phase mentoring program. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrast

Full-time

Software Engineer 3 (AI) - Hybrid - Reston, Va - Freewheel

Reston, Virginia

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Today

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary This job develops and delivers AI-enabled product capabilities that bring intelligent aut

Full-time

USD 120,212.52 - 180,318.78 per year

Software Engineer 3 - Kubernetes Platform Management - Freewheel

Reston, Virginia

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Today

Full-time

USD 120,212.52 - 180,318.78 per year

Senior Commissioning Engineer

Rockville, Maryland

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Today

Job Summary The Senior Commissioning Engineer plays a pivotal role in ensuring the seamless pre-commissioning, commissioning, and start-up of building systems. This position is responsible for overseeing all aspects of commissioning activities, from initial screenings and operational studies to hands-on operation assistance, troubleshooting, and client training. The Senior Commissioning Engineer works closely with our MEP engineering design teams to verify that all drawings and documents adhere

Full-time

Front End Developer (Java Script, HTML, CSS) I

Remote or Washington, District of Columbia

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Today

Frontend Developer Join a team building a brand-new customer-facing experience for a modern media processing platform. This contract opportunity is ideal for a Full Stack Developer with strong React and JavaScript expertise who wants to play a key role in creating a UI from the ground up. You'll build the React-based frontend, develop the Backend-for-Frontend (BFF) layer, and integrate with APIs that process video, PDFs, images, and other media. The platform runs in a Kubernetes-based environme

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Contract

Lead Quantitative and Qualitative Researcher- Remote

Remote or Reston, Virginia

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5d ago

We are seeking a Lead mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices

Full-time

USD 119,323.00 - 202,850.00 per year

AI Platform Customer Service Manager - TS/SCI with CI Polygraph

McLean, Virginia

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Today

TITLE: AI Platform - Customer Service Manager LOCATION: McLean, VA CLEARANCE REQUIRED: Active DoD TS/SCI with CI Polygraph EMPLOYMENT-TYPE: Full-time, On-site POSITION SUMMARY Modern Government Solutions (MGS) is seeking an AI Platform - Customer Service Manager (CSM) to serve as the primary customer-facing partner for users of mission-critical AI platform solutions. This role is responsible for building trusted relationships, understanding customer goals and challenges, and ensuring succes

Full-time

Manager, Software Engineering (C++, GoLang, or Java) - 2 Days Onsite - Reston, VA - FreeWheel

Reston, Virginia

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Today

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary FreeWheel's mission is to build great advertising software. We offer the most extensible

Full-time

USD 150,452.09 - 225,678.13 per year

Delivery Technology Lead

Fairfax, Virginia

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Today

The Delivery Technology Lead will bring broad experience across enterprise cloud, data centers, infrastructure, cybersecurity, customer experience technologies, application modernization, artificial intelligence, automation, telecommunications, and managed services. Primary Responsibilities In depth understanding of emerging IT technologies in order to create directorate level business processes. Stays abreast of emerging technologies and shares knowledge with others.Partners with various stake

Full-time

Data Engineer 3 - Reston, VA - Freewheel

Reston, Virginia

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Today

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary This job independently designs, develops, and manages advanced data structures and pipeli

Full-time

USD 113,514.12 - 170,271.17 per year

Customer experience jobs in Ashburn, VA, USA