Customer experience jobs in massachusetts

Senior Product Owner Fraud Communications & Customer Experience

Hybrid in Westwood, Massachusetts

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Today

Title: Experience Owner Location: Westwood, MA 02090 (Flexible - works 4 days or less in the office) Duration: 6 Months contract-to-hire Notes: Is Amazon Connect preferred or required? Amazon Connect is required What are the candidates lacking that have been interviewing on the perm side? AWS Connect Knowledge and LLM Driven IVR Knowledge. Is this more a strategic role or hands on/ technical? Hands On Role where they can help provide some type of directions to technical people. Need to be d

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Contract

85 - 90

Business Analyst Customer Portal Experience | 100% Remote - W2 only

Remote

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Yesterday

Business Analyst Customer Portal Experience | 100% Remote 12 month contract, will probably extend Sr. Business Analyst to join our expanding Portals Product Management team responsible for managing all our Customer Portals. Bachelor s degree in Business Management, IT or related field Previous experience in Data Center industry is preferred but not required Minimum 7+ years of business analysis experience Working knowledge of customer portals/customer-facing web applications - is a plus Exper

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Contract

Depends on Experience

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or New York, New York

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Yesterday

About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving flight changes, cancellations, refunds, and bookings over chat and voice for some of the world's largest travel brands. We're looking for a senior full stack engineer to anchor this product, owning the realtime and voice layer end to end while building across React/TypeScript front ends, Scala and Python services, and cloud infrastructure. The team is lean and senior, ownership is broad, and the path from your code

Full-time

USD 200,000.00 - 250,000.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or Austin, Texas

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Yesterday

Full-time

Senior Engineer, Customer Store Experience

Remote

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Today

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushi

Full-time

USD 105,000.00 - 125,000.00 per year

Senior Software Engineer, Audible AI Voice Production

Cambridge, Massachusetts

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Today

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE As a Senior Software Engineer it's up to you to research, define, design and refine the tech that keeps us one step ahead of lis

Full-time

Engineering Manager with AIOPS || REMOTE || W2 & C2C

Remote

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27d ago

Engineering Manager AI Ops & Autonomous Operations Platform We are seeking an Engineering Manager to build and lead an enterprise AI Ops platform that transforms IT operations through AI, automation, and observability. Lead the development of a greenfield AI Ops and Autonomous Operations platform. Build capabilities for proactive monitoring, intelligent alerting, and self-healing systems. Establish enterprise standards for observability, reliability, and operational intelligence. Own the AIOps

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Contract

Depends on Experience

Program Manager

Remote

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Yesterday

ITCON Services is seeking an experienced Program Manager to serve as the senior delivery leader for a large-scale, AI-enabled omnichannel contact center supporting a federal customer. This role is responsible for the integrated management and successful execution of the Customer Quality Assurance (CQA) program, providing a single point of accountability for program delivery, performance, and customer satisfaction. The Program Manager will lead the Contractor Program Management Office (PMO), ove

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Full-time

150,000 - 180,000

Senior Business Analyst - Remote - Houston, TX

Remote

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Today

We are seeking a highly experienced Business Analyst to support and evolve self-service digital capabilities and customer experience initiatives for wm.com. This role will partner closely with, Digital, UX, Data, and business teams to define, deliver, and continuously improve customer-facing solutions. The ideal candidate brings strong expertise in digital selfservice platforms, customer journey optimization, and AIenabled solutions, with handson experience translating business needs into scalab

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Contract

Depends on Experience

Technical Project Manager II

Remote or Philadelphia, Pennsylvania

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Today

Help keep a portfolio of customer experience initiatives organized and moving forward as a Project Manager. You'll manage several projects at once, build practical delivery plans, coordinate overlapping stakeholders, and adapt as priorities or project scope change. This role calls for solid project management fundamentals and enough technical curiosity to follow conversations about data, analytics, and reporting. If you're the kind of PM who can quickly get up to speed, spot what needs attention

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Contract

Service Designer

Remote

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10d ago

Wilcore is hiring a Service Designer to support an enterprise cloud-based data and analytics platform for a federal health agency. The platform provides governed data storage, engineering and analytics tools, platform integrations, and policy controls for data practitioners across the enterprise. In this role you will streamline and modernize the platform's intake and onboarding to reduce time-to-value for customers, improve their experience, and increase visibility, and you will develop the ser

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Full-time

120,000 - 130,000

Migration Technical Support Engineer

Remote

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15d ago

Client Experience Migration Technical Support Location: Remote Employment: Full Time/W2 Infinite Computer Solutions Seeking a L2/L3 Technical Support Representative with 5+ years of experience supporting enterprise infrastructure and clients during data-center migrations.Key Skills:Windows Server administration and troubleshootingVirtual machines/virtualizationNetworking, connectivity, and security troubleshootingITIL and incident/change managementClient-facing technical support and escalation

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Full-time

Up to $110,000

Hourly- Skilled Automotive Technician $7500 Sign-On Bonus!

Norwood, Massachusetts

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Today

6018 - Norwood - 1320 Boston Providence Turnpike, Norwood, Massachusetts, 02062 CarMax, the way your career should be! Now offering a $7500 Sign-On Bonus. Only candidates external to CarMax who are hired will qualify to receive the sign on bonus. Position Overview As a Mechanical Associate, you?ll play a vital role in ensuring every vehicle meets CarMax?s standards for safety, reliability, and performance. At CarMax, we don?t just repair cars?we restore confidence for our customers. You?ll use y

Full-time

CTO Commissioning Specialist - Remote

Remote

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Today

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description CTO Commissioning Specialist is responsible

Full-time

Retail Manager 3

North Andover, Massachusetts

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Today

About the job This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You?ll play a hands-on role in shaping both team performance and customer experience. Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typical

Full-time

Compensation information provided in the description

HVAC Maintenance Technician

Weymouth, Massachusetts

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Today

HVAC Maintenance Technician - Weymouth, MA Good techs have options. Great techs should have great ones. At Boston Standard, you?ll get steady work, great equipment, a strong team behind you, and plenty of opportunity to make money and grow. We?re busy, we?re growing, and we want HVAC, plumbing, and electrical pros who know their stuff and take pride in doing the job right. If you?re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place

Full-time

Compensation information provided in the description

IT Infrastructure Capacity Management Service Owner

Remote

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Yesterday

CONTRACT OPPORTUNITY IT Infrastructure Capacity Management Service Owner 6-Month Contract Role Overview We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Det

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Contract

Depends on Experience

Structural Engineer - Remote

Remote or New Berlin, Wisconsin

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Today

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is

Full-time

HVAC Maintenance Technician

Stoneham, Massachusetts

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Today

HVAC Maintenance Technician - Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You?ll have steady work, a strong team behind you, and the resources of a growing company ? without losing that local team feel. If you?re good at what you do and want to work with good peo

Full-time

Senior Software Engineer, Platform Infrastructure (Remote)

Remote or Boston, Massachusetts

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8d ago

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. Are y

Full-time

USD 158,000.00 - 190,000.00 per year

Customer experience jobs in Massachusetts, USA