Austin, Texas
•
Today
Are you passionate about building the data infrastructure that powers AI-driven customer experience measurement - and using that data to uncover the \\"why\\" behind the numbers? The AppleCare Customer Insights (ACCI) team is redefining how Apple measures and improves generative support experiences. Our AIML initiatives use large language models to evaluate support conversations across multiple quality dimensions, providing real-time signal to leadership on how our AI-powered support is performi
Full-time

















