Escalation management jobs in alpharetta, ga

Alpharetta, Georgia

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Today

Description We are looking for a Service Management Centre Analyst to serve as a central coordination point during production incidents and service disruptions. This role is focused on incident coordination, communication, escalation management, and service restoration rather than hands-on technical troubleshooting. Key Responsibilities: Act as the central coordination point during production incidents and service disruptions. Lead and facilitate major incident bridge calls involving technical

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Contract

USD 26.00 - 30.00 per hour

Program Director

Remote

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Today

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent excited to join that effort. To learn more about our exciting organization, please visit us at . We are seeking a Program Director to

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Full-time

Depends on Experience

Brokerage Services Registered Analyst - Series 7/63 - Remote

Remote or Wisconsin

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Today

Job Description The Investment Client Services Analyst (Series 7/63) is a licensed, client-facing role responsible for supporting clients and registered financial representatives with investment account questions, performance inquiries, and securities transactions. Success in this role requires strong investment product knowledge, the ability to de-escalate complex situations, and ownership of issues through resolution. The analyst also contributes to continuous improvement efforts, embraces n

Full-time

USD 23.11 per hour

Lead Product Manager, BankingSuite - Products & Platforms

Atlanta, Georgia

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15d ago

The Team Are you looking for a unique opportunity with both start-up spirit AND enterprise strength? Deloitte's Converge for FSI business offers both! We are looking for a talented individual with an innovative drive and background to join the Converge for FSI team in our mission to develop differentiated financial services products that achieve product-market fit. This role is focused on BankingSuite, a managed composable banking platform that helps regional, universal, and community banks laun

Full-time

USD 163,400.00 - 322,100.00 per year

National Support Engineer

Remote or Texas

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Today

The ideal candidate can be located anywhere in the continental United States. The National Support Engineer (NSE) serves as a Subject Matter Expert (SME) for Stago North America's installed base of diagnostic instruments. This role provides professional second-level support to the Field Service Engineering team and collaborates closely with internal departments to drive timely and thorough issue resolution. The NSE will be responsible for analyzing service data, identifying trends, and implemen

Full-time

National Support Engineer

Remote or Florida

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Today

Full-time

Product Support Engineer - Level 2

Remote or Dallas, Texas

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Today

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to co

Full-time

USD 73,440.00 - 139,680.00 per year

Federal Senior Principal Engineer, Solutions Architecture - SOCOM

Remote or Tampa, Florida

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Today

Job Description Federal Senior Principal Engineer, Solutions Architecture - SOCOM (Onsite role - 5 days per week - prefer local candidates)(Active/Current TS/SCI Clearance Required)(Scif - no Bluetooth devices) Required location: Tampa, Florida Dell Technologies offers one of the largest technology profiles of any technology company in the world. As an account services management professional, you can expect opportunities to learn or be sent into situations requiring self-guided learning cov

Full-time

Scrum Master

Remote or Reston, Virginia

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Today

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transformation to support m

Full-time

USD 81,499.00 - 138,549.00 per year

Director, Technology Operations

Remote or St. Louis, Missouri

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Today

Job Description Summary: The Director, Technology Operations, leads the operational service management function within Infrastructure & Operations (I&O). This role directly manages the Service Delivery Managers responsible for governing partner-delivered day-to-day infrastructure operations across the in-scope service towers, including Network Administration, Server & Storage Administration, Cloud Infrastructure Services, Monitoring & Event Management, Infrastructure Protection, and Identity &

Full-time

Sr. Engineer HCM App Integration - R01572131

Remote or Dallas, Texas

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Today

Sr. Engineer HCM App Integration Job requirements The Sr. Engineer- HCM Integrations will partner closely with the HCM Integration Manager as a key technical leader for the team. This role will serve as the manager's primary technical counterpart, providing technical continuity, architectural oversight, and day-to-day technical leadership across the HCM integration landscape. Responsibilities: Act as the principal technical counterpart to the HCM Integration Manager, providing coverage and co

Full-time

USD 95,000.00 - 100,000.00 per year

Help Desk Support

Remote or Reston, Virginia

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Today

Full-time

USD 81,499.00 - 138,549.00 per year

Lead Account Technology Strategist (ATS) U.S. Public Sector

Remote or Virginia

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Today

Lead Account Technical Strategist - U.S. Public Sector Position Overview: The Lead Account Technology Strategist (ATS) serves as the technical advisor for some of the most strategically complex and sensitive government accounts within the Citrix North America Government portfolio. This role engages with senior military and civilian technology leaders, and supports defense agencies to shape and execute mission-aligned technology strategies. The position translates functional strategy into action

Full-time

USD 153,216.00 - 229,824.00 per year

Level II IT Technician

Remote or Hybrid in Colorado Springs, Colorado

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10d ago

About TeamLogic ITTeamLogic IT provides managed, co-managed, and project-based IT services to businesses that rely on secure, reliable, and effective technology. We are seeking an IT Technician who is customer-focused, technically capable, and comfortable supporting users across a variety of client environments. This role is ideal for someone who enjoys troubleshooting, solving problems, working directly with customers, and continuing to grow their technical skills. Role OverviewThe IT Technicia

Full-time

60000 - 70000

Remote Service Engineer

Remote

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Today

Job Title Remote Service Engineer Job Description Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management. Your role: Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.Respond to customer inquiries as a Philips representative, delivering

Full-time

USD 42.00 - 65.00 per hour

Senior Escalation Engineer

Remote

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Today

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google's Threat

Full-time

Project Manager-LT-0134

Alpharetta, Georgia

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Yesterday

We are looking for an experienced Project Manager / Program Manager to manage IT professional services and field services programs. This role will own end to end project delivery across multiple customers, countries, engineers, subcontractors, and service partners, including technical resource coordination, customer communication, schedules, scope, risks, deliverables, financial performance, and overall project execution. Primary Responsibilities Manage end to end delivery of IT professional se

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Full-time

110000 - 115000

Senior Program Manager

Hybrid in Sandy Springs, Georgia

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Yesterday

Job Role Sr. Lead Program Management Location Atlanta, GA 30328 (3 days onsite a week) Contract Interview process 2 internal and 1 client Job Description: The Sr. Lead, Program Management is a senior technical program management role responsible for leading large-scale, high-complexity enterprise technology programs and initiatives.This role operates with a high degree of autonomy and serves as a trusted advisor to senior and executive leadership, facilitating successful delivery of critical

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Contract

50 - 60

Sr Technical Support Engineer

Remote

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Today

Position Title Sr. Technical Support EngineerLocation : Basking Ridge NJ (5 Days a week)Mode of Work : Hybrid working Work from officeEmployment Type : FulltimeJob Description : About the Role:We are looking for a Technical Support Engineer to provide first-level technical support for our banking technology platforms. This role involves troubleshooting issues, managing support tickets, and ensuring timely resolution while maintaining high customer satisfaction. You will collaborate with cross-fu

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Full-time

Up to 80,000

AJO, Campaign, Marketo, Target

Remote

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3d ago

Lead and implement marketing automation and customer journey solutions across B2C and B2B customers, leveraging handson experience with marketing technologies to deliver Adobe Customer Journeys technology including Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and broader Adobe Experience Cloud. Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and enhance overall marketing performance. Act

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Contract

Up to $70

Escalation management jobs in Alpharetta, GA, USA