escalation management jobs in columbus, oh

Columbus, Ohio

•

Today

CAPGEMINI INC. About the job you're considering Capgemini is looking for a Technical Program Manager to run complex modernization/transformation programs to Cloud, owning the scoping, planning, and execution of features and processes end to end. This TPM role is highly visible across business units where you will be partnering with and influencing the direction of multiple engineering teams within and outside of your business line. Your role * As a TPM, you will anticipate bottlenecks, provid

Full-time

To define

Client Success/Account Manager

Remote

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12d ago

Job Title: Client Success Manager / Account Manager (IT Services) Location: Remote (USA) Preferred Locations: San Francisco | Dallas | New Jersey | New York Experience: 7+ Years Work Authorization (Must Have): Valid independent US work authorization only. No sponsorship or employer-dependent visas will be considered. About InfoBeans: InfoBeans is a global digital transformation and product engineering company helping enterprises achieve business outcomes through technology. Learn more: Job Descr

Easy Apply

Full-time

$100,000 - $150,000

Zendesk Platform Optimization Specialist - Remote

Remote or Kansas City, Missouri

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Today

RESPONSIBILITIES: Kforce is looking for a Zendesk Platform Optimization Specialist for a remote, short-term contract opportunity. Responsibilities: * Conduct a comprehensive review of Wave's Zendesk configuration, including workflows, automations, triggers, macros, and ticket lifecycle management * Evaluate queue structure, routing logic, and ticket categorization to ensure they support efficient case management and operational visibility * Identify configuration gaps or inefficiencies contribu

Contract

$55 - $60 hourly

Systems Administrator-Lead

Remote

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Today

Systems Administrator Lead Leidos is seeking a Systems Administrator Lead to support the Military OneSource program. This is a full-time, remote leadership role supporting a government customer in a 24/7 operational environment. The role requires strong technical expertise, team leadership, stakeholder engagement, and a focus on improving Customer Experience (CX). This position may require after-hours support coverage and operational escalation support. What You'll Do Supervise and support sy

Full-time

USD 92,300.00 - 143,775.00 per year

Regulatory Control and Data Specialist, Vice President

Remote or New York, New York

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Today

Regulatory Control & Data Specialist (FRTB TB/BB Boundary & Firm Account Metadata) Job Overview Our Markets business serves corporates, institutional investors, and governments, leveraging our leading underwriting, sales and trading, and distribution capabilities across Commodities, Equities, Rates, Spread Products, and Currencies. Our broad product coverage and global presence enable us to meet client needs with unmatched precision. The successful candidate will join the In-Business Risk tea

Full-time

USD 129,840.00 - 194,760.00 per year

Artificial Intelligence Risk and Control Controls Officer - VP

Remote or Irving, Texas

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Today

Role: This role is for a Technology Risk and Control Officer with specific focus on Artificial Intelligence (AI) including Generative AI and Agentic AI. The successful candidate will be responsible to drive AI control improvements, coordinate AI specific Internal audits and 2LOD challenges. In addition, the Control Officer will be responsible for driving AI governance and risk management process improvements. This position involves close collaboration with various technology teams, Internal aud

Full-time

USD 114,720.00 - 172,080.00 per year

Senior Deployment Solutions Engineer (Telecom) - CCNP Required

Remote

•

Today

CCNP REQUIRED Position Summary The Senior Deployment Solutions Engineer leads large-scale, complex telecommunications and IT infrastructure deployment programs across the network. This role owns end-to-end program delivery for 2 4 concurrent initiatives spanning network, hardware, and platform rollouts with direct accountability for budget, schedule, risk, and service impact. The Senior Deployment Solutions Engineer serves as the senior technical owner within the program, partnering with engin

Contract

65-75/hr

Technical Support Manager, Olink proteomics (Remote - US)

Remote or Massachusetts

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Today

Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step bey

Full-time

USD 92,900.00 - 125,000.00 per year

Full Stack Developer -Assistant Vice President

Remote or Jacksonville, Florida

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Today

The Full Stack Developer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately

Full-time

USD 96,960.00 - 145,440.00 per year

Technology Governance and Delivery Lead, Vice President

Remote or Tampa, Florida

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Today

Job Description Overview of the Role Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates econom

Full-time

USD 113,840.00 - 170,760.00 per year

Digital Software Engineer Lead Analyst Vice President

Remote or Tampa, Florida

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Today

The Digital S/W Eng Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to gu

Full-time

USD 125,600.00 - 188,400.00 per year

Digital Software Engineer Lead Analyst Vice President

Remote or Jacksonville, Florida

•

Today

Full-time

USD 125,600.00 - 188,400.00 per year

Artificial Intelligence In-Business Controls Sr Lead Analyst Senior Vice President

Remote or Jacksonville, Florida

•

Today

The Artificial Intelligence In-Business Controls Sr Lead Analyst Senior Vice President is a strategic professional accountable for multiple activities within COO Controls with a focus on the Office of AI. This role is responsible for embedding robust risk management practices into Citi's AI strategy, ensuring that models, tools, and AI-enabled processes operate safely, ethically, and in compliance with regulatory and internal standards. Individuals in this role will cover a broad range of in-bus

Full-time

USD 130,880.00 - 196,320.00 per year

Customer Experience Manager (OEM Infrastructure)

Remote

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Today

Req ID: 135968 Remote Position: Yes Region: Americas Country: USA Summary As the Customer Experience Manager (CXM), you will be the champion for our customers, ensuring a seamless, high-value experience from initial engagement through deployment and lifecycle support of our server and networking portfolio. You will work closely with sales, engineering, and support teams to map the customer journey, analyze feedback, and drive process improvements that reduce churn and build long-term loyalty

Full-time

Lead Backend Engineer (Java/Cloud), Vice President

Remote or Irving, Texas

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Today

Overview of the Role Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is

Full-time

USD 138,720.00 - 208,080.00 per year

Digital Software Engineer Lead Analyst VP

Remote or Irving, Texas

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Today

Full-time

USD 138,720.00 - 208,080.00 per year

Product Owner, Active Data Management

Remote or Rahway, New Jersey

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Today

Job Description DRACOE is the Decommission, Retire and Archive Center of Excellence. We provide a service to the company (all divisions and regions) for managing the systems and electronic data at the end of its production cycle. DRACOE provides a cost-effective Retirement and Archiving service that meets our Company's data retention obligations in a secure, locatable and consumable manner, ensuring confidence for internal and external stakeholders while driving savings in the infrastructure an

Full-time

USD 173,200.00 - 272,600.00 per year

Senior Full Stack Engineer Java and React JS - Assistant Vice President

Remote or Tampa, Florida

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Today

We are looking for experienced Full-Stack Software Engineers who are passionate about solving business problems through innovation and engineering practices. This role will be responsible for writing code, pairing with other developers as appropriate, decomposing acceptance criteria to understand team backlog deliverables, complexities, and risk, while working as a strong contributor on an agile team. From a technical standpoint, the Software Engineer has full-stack coding and implementation res

Full-time

USD 96,960.00 - 145,440.00 per year

Full Stack Engineer - Vice President

Remote or Tampa, Florida

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Today

We are looking for hands-on Full Stack Engineer who are passionate about solving business problems through innovation and engineering practices. The team lead plays a meaningful role in crafting and maintaining the strategic partnership between business needs and technology delivery within the construct of an Agile team. The role is to own an Agile team's efforts to plan, design, develop, and launch efficient systems and solutions in support of our core organizational functions. In addition to m

Full-time

USD 125,600.00 - 188,400.00 per year

Applications Development Technology Lead Analyst -Vice President

Remote or Tampa, Florida

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Today

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. We are looking for hands-on full-stack engineering team leads who are passionate about solving business problems through innovation and engineering practices. The team lead plays

Full-time

USD 113,840.00 - 170,760.00 per year

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escalation management jobs in Columbus, OH, USA