Escalation management jobs in smyrna, tn

Director, Strategic Customer Engineering

Nashville, Tennessee

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Today

Job Description OCI Strategic Customers Engineering manages some of Oracle Cloud Infrastructure's most important and fastest-growing customer relationships. The organization partners directly with customers building at significant scale on OCI, including customers deploying highly demanding AI, GPU, compute, storage, and networking workloads. We are seeking a Director to lead a high-performing team responsible for delivering complex, cross-functional infrastructure programs for strategic custo

Full-time

USD 146,300.00 - 306,400.00 per year

Manager, Commodity Planning: Oracle Cloud Infrastructure (OCI) - Supply Chain Management (SCM)

Nashville, Tennessee

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Today

Job Description Oracle Cloud Infrastructure (OCI) is seeking a Manager within our Supply Chain Management org to lead and manage the Commodity Planning team responsible for developing and executing supply plans for assigned electronic commodities. This leader will ensure supply plans support OCI capacity and customer commitments, proactively identify shortages and excess, and drive practical mitigation strategies across a complex, fast-moving supply chain. This is a highly visible people-leade

Full-time

USD 114,600.00 - 234,600.00 per year

Data Center Customer Experience Account Specialist (Nashville, TN)

Nashville, Tennessee

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Today

Job Description Role Overview As Customer Experience Account Specialist, you will serve as a senior individual contributor responsible for managing customer experience health, account-level coordination, service visibility, and issue resolution across Oracle Cloud Infrastructure data center customers. This role ensures customers have clear visibility into readiness, delivery progress, operational support, escalations, and ongoing service commitments. You will partner closely with Customer Expe

Full-time

USD 114,600.00 - 234,600.00 per year

Program Director

Remote

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Today

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent excited to join that effort. To learn more about our exciting organization, please visit us at . We are seeking a Program Director to

Easy Apply

Full-time

Depends on Experience

Director, Operations - Product & Software Support

Nashville, Tennessee

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2d ago

JOB TITLE: Director of Operations - Product & Software Support FLSA STATUS: Exempt DEPARTMENT: Transportation REPORTS TO: Vice President, Product SUPERVISORY RESPONSIBILITIES: Yes JOB LOCATION: Remote TRAVEL: 5-10% ESSENTIAL DUTIES & RESPONSIBILITIES Lead, mentor, and manage support analysts and other support personnel. Establish and enforce support processes, procedures, and service standards. Monitor ticket queues and ensure timely assignment, prioritization, and resolution of customer

Full-time

National Support Engineer

Remote or Texas

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Today

The ideal candidate can be located anywhere in the continental United States. The National Support Engineer (NSE) serves as a Subject Matter Expert (SME) for Stago North America's installed base of diagnostic instruments. This role provides professional second-level support to the Field Service Engineering team and collaborates closely with internal departments to drive timely and thorough issue resolution. The NSE will be responsible for analyzing service data, identifying trends, and implemen

Full-time

Federal Senior Principal Engineer, Solutions Architecture - SOCOM

Remote or Tampa, Florida

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Today

Job Description Federal Senior Principal Engineer, Solutions Architecture - SOCOM (Onsite role - 5 days per week - prefer local candidates)(Active/Current TS/SCI Clearance Required)(Scif - no Bluetooth devices) Required location: Tampa, Florida Dell Technologies offers one of the largest technology profiles of any technology company in the world. As an account services management professional, you can expect opportunities to learn or be sent into situations requiring self-guided learning cov

Full-time

National Support Engineer

Remote or Florida

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Today

Full-time

Brokerage Services Registered Analyst - Series 7/63 - Remote

Remote or Wisconsin

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Today

Job Description The Investment Client Services Analyst (Series 7/63) is a licensed, client-facing role responsible for supporting clients and registered financial representatives with investment account questions, performance inquiries, and securities transactions. Success in this role requires strong investment product knowledge, the ability to de-escalate complex situations, and ownership of issues through resolution. The analyst also contributes to continuous improvement efforts, embraces n

Full-time

USD 23.11 per hour

Product Support Engineer - Level 2

Remote or Dallas, Texas

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Today

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 to cont

Full-time

USD 92,040.00 - 174,840.00 per year

Field Service Engineer

Remote

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Today

Job Description Must Have Technical/Functional Skills Desktop Support / End User Computing (EUC) Windows 10 & Windows 11 Administration and Troubleshooting Hardware Break-Fix Support (Desktops, Laptops, Printers, Peripherals) Device Imaging, Provisioning, and OS Deployment Microsoft 365 Support (Outlook, Teams, OneDrive, Office Apps) Incident and Service Request Management ServiceNow or equivalent ITSM tool Asset Lifecycle Management and Inventory Tracking Basic Network Troubleshooting

Easy Apply

Full-time

90,000 - 130,000

Scrum Master

Remote or Reston, Virginia

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Today

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transformation to support m

Full-time

USD 81,499.00 - 138,549.00 per year

Director, Technology Operations

Remote or St. Louis, Missouri

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Today

Job Description Summary: The Director, Technology Operations, leads the operational service management function within Infrastructure & Operations (I&O). This role directly manages the Service Delivery Managers responsible for governing partner-delivered day-to-day infrastructure operations across the in-scope service towers, including Network Administration, Server & Storage Administration, Cloud Infrastructure Services, Monitoring & Event Management, Infrastructure Protection, and Identity &

Full-time

Sr. Engineer HCM App Integration - R01572131

Remote or Dallas, Texas

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Today

Sr. Engineer HCM App Integration Job requirements The Sr. Engineer- HCM Integrations will partner closely with the HCM Integration Manager as a key technical leader for the team. This role will serve as the manager's primary technical counterpart, providing technical continuity, architectural oversight, and day-to-day technical leadership across the HCM integration landscape. Responsibilities: Act as the principal technical counterpart to the HCM Integration Manager, providing coverage and co

Full-time

USD 95,000.00 - 100,000.00 per year

Help Desk Support

Remote or Reston, Virginia

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Today

Full-time

USD 81,499.00 - 138,549.00 per year

Lead Account Technology Strategist (ATS) U.S. Public Sector

Remote or Virginia

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Today

Lead Account Technical Strategist - U.S. Public Sector Position Overview: The Lead Account Technology Strategist (ATS) serves as the technical advisor for some of the most strategically complex and sensitive government accounts within the Citrix North America Government portfolio. This role engages with senior military and civilian technology leaders, and supports defense agencies to shape and execute mission-aligned technology strategies. The position translates functional strategy into action

Full-time

USD 153,216.00 - 229,824.00 per year

Level II IT Technician

Remote or Hybrid in Colorado Springs, Colorado

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10d ago

About TeamLogic ITTeamLogic IT provides managed, co-managed, and project-based IT services to businesses that rely on secure, reliable, and effective technology. We are seeking an IT Technician who is customer-focused, technically capable, and comfortable supporting users across a variety of client environments. This role is ideal for someone who enjoys troubleshooting, solving problems, working directly with customers, and continuing to grow their technical skills. Role OverviewThe IT Technicia

Full-time

60000 - 70000

Remote Service Engineer

Remote

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Today

Job Title Remote Service Engineer Job Description Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management. Your role: Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.Respond to customer inquiries as a Philips representative, delivering

Full-time

USD 42.00 - 65.00 per hour

Manager of Regional Network Practice Office (NPO) - P25/Land Mobile Radio

Remote or Illinois

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Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer

Full-time

USD 140,000.00 - 155,000.00 per year

Senior Field Engineer / Technical Lead

Remote

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Today

Job Title : Senior Field Engineer / Technical Lead Location : Colorado / Remotely Long term Contract JD : Hybrid / Remote role Job Title: Senior Field Engineer / Technical Lead Lead PCAI field engineering for HPE-designated systems| qualification| defect reproduction| infrastructure integration and technical resolution. Key Responsibilities: Lead solution/system infrastructure engineering and integration. Support qualification| engineering debugging and HPE-approved deployment

Third Party, Contract

Depends on Experience

Escalation management jobs in Smyrna, TN, USA