Escalation management jobs in texas

The Woodlands, Texas

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Today

Description We are looking for an experienced Help Desk Manager to lead daily support operations and deliver a high-quality IT service experience for end users in The Woodlands, Texas. This role oversees ticket management, team performance, and hands-on support activities while helping maintain reliable access to core systems and user services. The ideal candidate brings strong leadership, sound technical judgment, and a practical approach to improving service desk processes and support outcomes

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Full-time

USD 120,000.00 - 130,000.00 per year

Data Center Operations Team Lead

Hubbard, Texas

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

USD 27.66 - 50.25 per hour

Software Applications Engineering Manager

Dallas, Texas

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Today

Job Description Change the world. Love your job. Oversees the work of software applications engineers. Analyzes, designs, programs, debugs software and modifies software enhancements and / or new products for customers. Using current programming languages, tools, and technologies, writes code, completes programming and performs testing and debugging of software applications. Completes documentation and procedures for installation and maintenance along with go to market collateral and designs. S

Full-time

Data Center Operations Team Lead

Hubbard, Texas

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Today

Full-time

General Manager, Rack Integration Business

Richardson, Texas

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Today

Req ID: 140929 Region: Americas Country: USA State/Province: Texas City: Richardson Summary The General Manager, Rack Integration Business manages the strategy, operating performance, and change implementation for Celestica's rack integration business across multiple teams and functions. The role oversees customer-dedicated organizations spanning operations, program management, production, manufacturing engineering, test engineering, quality, and supply chain. This is a 100%-focused rack in

Full-time

Senior Staff Engineer, Escalation Support Engineering

Richardson, Texas

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Today

Req ID: 139027 Remote Position: Hybrid Region: Americas Country: USA Summary This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer technical issues arising from Customers' networking (primarily in Switching and Network S

Full-time

Business Systems Analyst

Remote

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Today

Job Description: The Business Marketing Technology team designs and operates the technologies that let Client's business marketers execute campaigns at scale, partnering across Marketing, Engineering, Data Science, and Operations.The main function of a business systems analyst is to analyze science, engineering, business, and all other data processing problems for application to electronic data processing systems. A typical business systems analyst is responsible for analyzing user requirements,

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Contract

60 - 80

Program Director

Remote

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Today

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent excited to join that effort. To learn more about our exciting organization, please visit us at . We are seeking a Program Director to

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Full-time

Depends on Experience

Brokerage Services Registered Analyst - Series 7/63 - Remote

Remote or Wisconsin

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Today

Job Description The Investment Client Services Analyst (Series 7/63) is a licensed, client-facing role responsible for supporting clients and registered financial representatives with investment account questions, performance inquiries, and securities transactions. Success in this role requires strong investment product knowledge, the ability to de-escalate complex situations, and ownership of issues through resolution. The analyst also contributes to continuous improvement efforts, embraces n

Full-time

USD 23.11 per hour

Field Service Engineer

Remote

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Today

Job Description Must Have Technical/Functional Skills Desktop Support / End User Computing (EUC) Windows 10 & Windows 11 Administration and Troubleshooting Hardware Break-Fix Support (Desktops, Laptops, Printers, Peripherals) Device Imaging, Provisioning, and OS Deployment Microsoft 365 Support (Outlook, Teams, OneDrive, Office Apps) Incident and Service Request Management ServiceNow or equivalent ITSM tool Asset Lifecycle Management and Inventory Tracking Basic Network Troubleshooting

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Full-time

90,000 - 130,000

DevOps Architect - Technical Project Manager

Plano, Texas

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9d ago

Job Title:.NET API Developer Location: Boca Raton, FL 33432 Duration: 12 Months + Extension Bill Rate: $61/hour Job Type: W-2 Contract Client: To Be Discussed Later Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD Job Description : Manage end-to-end delivery of enterprise DevOps and internal developer platform projects. Plan project schedules, milestones, resource allocation, and delivery timelines. Coordinate with DevOps architects, cloud engineers, and development teams to ensure succes

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Full-time

50,000 - 70,000

Senior Field Engineer / Technical Lead

Remote

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Today

Job Title : Senior Field Engineer / Technical Lead Location : Colorado / Remotely Long term Contract JD : Hybrid / Remote role Job Title: Senior Field Engineer / Technical Lead Lead PCAI field engineering for HPE-designated systems| qualification| defect reproduction| infrastructure integration and technical resolution. Key Responsibilities: Lead solution/system infrastructure engineering and integration. Support qualification| engineering debugging and HPE-approved deployment

Third Party, Contract

Depends on Experience

Business Systems Analyst

Remote

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Today

Title: Business Systems Analyst REQUIRED SKILLS TO GET AN OFFER Issue triage and incident/escalation management for enterprise marketing platforms, hands-on operation of Salesforce Marketing Cloud or a comparable platform Coordinating third-party vendor support and escalation paths, clear written communication, and status reporting to technical and non-technical stakeholders Ability to work established runbooks and dashboards independently with limited onboardingPosition Summary Meta's Busines

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Full-time

135,000 - 137,000

Customer Service Representative

Plano, Texas

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15d ago

Role: Customer Service RepresentativeLocation: Plano, TX (Onsite) Employment Type: Full-Time Schedule: 40 hours per week, 5 days per week Coverage: MondaySunday, with shifts scheduled between 6:00 AM and 12:00 AM CT Position Summary:We are seeking a Customer Experience Partner to join our customer support team in Plano, Texas. This role combines customer service, technical troubleshooting, problem-solving, and process improvement. The successful candidate will serve as a key point of contact for

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Full-time

Depends on Experience

Level II IT Technician

Remote or Hybrid in Colorado Springs, Colorado

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10d ago

About TeamLogic ITTeamLogic IT provides managed, co-managed, and project-based IT services to businesses that rely on secure, reliable, and effective technology. We are seeking an IT Technician who is customer-focused, technically capable, and comfortable supporting users across a variety of client environments. This role is ideal for someone who enjoys troubleshooting, solving problems, working directly with customers, and continuing to grow their technical skills. Role OverviewThe IT Technicia

Full-time

60000 - 70000

Help Desk Support

Remote or Reston, Virginia

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Today

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transformation to support m

Full-time

USD 81,499.00 - 138,549.00 per year

Sr. Engineer HCM App Integration - R01572131

Remote or Dallas, Texas

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Today

Sr. Engineer HCM App Integration Job requirements The Sr. Engineer- HCM Integrations will partner closely with the HCM Integration Manager as a key technical leader for the team. This role will serve as the manager's primary technical counterpart, providing technical continuity, architectural oversight, and day-to-day technical leadership across the HCM integration landscape. Responsibilities: Act as the principal technical counterpart to the HCM Integration Manager, providing coverage and co

Full-time

USD 95,000.00 - 100,000.00 per year

Lead Account Technology Strategist (ATS) U.S. Public Sector

Remote or Virginia

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Today

Lead Account Technical Strategist - U.S. Public Sector Position Overview: The Lead Account Technology Strategist (ATS) serves as the technical advisor for some of the most strategically complex and sensitive government accounts within the Citrix North America Government portfolio. This role engages with senior military and civilian technology leaders, and supports defense agencies to shape and execute mission-aligned technology strategies. The position translates functional strategy into action

Full-time

USD 153,216.00 - 229,824.00 per year

National Support Engineer

Remote or Texas

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Today

The ideal candidate can be located anywhere in the continental United States. The National Support Engineer (NSE) serves as a Subject Matter Expert (SME) for Stago North America's installed base of diagnostic instruments. This role provides professional second-level support to the Field Service Engineering team and collaborates closely with internal departments to drive timely and thorough issue resolution. The NSE will be responsible for analyzing service data, identifying trends, and implemen

Full-time

National Support Engineer

Remote or Florida

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Today

Full-time

Escalation management jobs in Texas, USA