Remote or Columbus, Ohio
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Today
IT Service Management or Help Desk leadership supporting large state or federal agencies Experience managing support operations for Medicaid Enterprise System (MES) or other HHS modernization projects Experience developing and maintaining SOPs, SLAs, and service reporting dashboards Familiarity with ITIL or other service management frameworks Experience with service management tools (e.g., ServiceNow, Jira Service Desk, Remedy) Proven success coordinating across multiple vendors or system integr
Easy Apply
Contract
Depends on Experience