Herndon, Virginia
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Today
Key Responsibilities 1. Critical Incident Resolution Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support.Perform in-depth technical troubleshooting and root cause analysis on multifaceted issues affecting enterprise systems, applications, and endpoints.Coordinate with network, systems, and security teams to resolve enterprise-impacting issues and restore services quickly.Participate in major incident response bridges, providing subject matter ex
Full-time
USD 90,000.00 - 100,000.00 per year