Itsm process analyst jobs

Chicago, Illinois

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Today

Overview DecisionPoint seeks an ITSM Management Analyst to support service-management process design, documentation, standardization, performance analysis, and continual improvement for the USMEPCOM ENLIST program. This role maps and evaluates ITSM processes, maintains responsibility matrices and standard operating procedures, facilitates process reviews, and recommends improvements that promote consistent and effective service delivery. The ITSM Management Analyst will work with the ITSM / Serv

Full-time

ITSM Developer with Ivanti / ITIL(Remote)

Remote

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Today

NOTE: THIS POSITION IS TO JOIN AS W2 or 1099 ONLY.ITSM Developer with Ivanti / ITILLocation : Richmond, VA (Remote/Hybrid)Duration: 12+ MonthsPositions : 3Required Skills:- Hands-on experience with Ivanti ITSM / Ivanti Service Manager / Ivanti Neurons.- Strong understanding of ITIL V3 or ITIL 4 framework.- Experience in Incident, Problem, Change, and Request Management.- Knowledge of SLA management and ticket prioritization.- Experience with ITSM tools and service desk operations.- Good communic

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Contract

Depends on Experience

Technical Service Analyst

Columbia, Maryland

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16d ago

We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical support for end users in a professional enterprise environment. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges. The ideal candidate combines strong technical troubleshooting skills with a polished, service-oriented approach. Success in this r

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Contract

$28

Salesforce ITSM Business Analyst

Kochi, Keralam

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Salesforce ITSM Business Analyst

Kochi, Keralam

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Today

Full-time

ITSM Technology Support Lead

Hoboken, New Jersey

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15d ago

Job Description Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Community & Investment Bank Payments Technology, you will play a leadership role in Problem management ensuring the operational stability, availability, and performance of our production services. Critical thinking, analytical reasoning to prevent incident themes recurrence while overseeing day-to-day maintenance of the firm's systems w

Full-time

ITSM Technology Support Lead

Jersey City, New Jersey

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Today

Full-time

USD 147,250.00 - 200,000.00 per year

IT Systems Management Analyst

Chaska, Minnesota

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Today

Project description Join Our Team: Innovating Health Care with Cutting-Edge Technology We are looking for an Associate Systems Management Analyst to support mission-critical enterprise Mainframe operations. The role focuses on high-volume batch processing, workload automation, system monitoring, and maintaining operational stability across multiple LPARs. The position requires hands-on experience with Mainframe technologies, including CICS, DB2, and Workload Automation, within a large-scale ent

Full-time

IT Systems Management Analyst

Tennessee

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Today

Full-time

Senior ITSM Engineer Subject Matter Expert (SME) DMV Area

Suitland-Silver Hill, Maryland

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Today

ship Required We are seeking a Senior ITSM Engineer to establish, standardize, and improve enterprise IT Service Management processes and governance. The role will define enterprise processes for Incident, Problem, Change, Request, Configuration, Knowledge, and Service Level Management, while helping establish governance forums such as Change Control Boards (CCBs) and Engineering Review Boards (ERBs). The ITSM Engineer will also serve as the link between operational processes and ServiceNow, t

Full-time

ITSM Service Excellence Leader

Chicago, Illinois

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Today

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we

Full-time

USD 137,400.00 - 240,400.00 per year

ManageEngine ITSM Administrator / Automation Engineer

Washington, District of Columbia

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Today

Evolver is an information technology, cybersecurity, and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic securi

Full-time

ServiceNow Admin - ITSM Specialist

Daytona Beach, Florida

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Today

Job#: 3057246 Job Description: ServiceNow Admin - ITSM Specialist Location: Daytona Beach, Florida (Hybrid) Role Overview We are seeking an experienced ITSM Specialist to serve as the primary administrator and developer for our ServiceNow platform. This individual will manage the day-to-day administration, configuration, workflow development, and continuous improvement of ServiceNow while partnering with stakeholders to optimize IT service management processes. The role requires an even blend

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Full-time

$45 - $52 per hour

ITSM / Service Management Lead (Senior)

Chicago, Illinois

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Today

Overview DecisionPoint seeks a Senior ITSM / Service Management Lead to own the Information Technology Service Management Plan and Service Management System for the USMEPCOM ENLIST program. This role provides enterprise-wide leadership for IT service-management governance, process integration, service-quality improvement, performance management, and ITIL best-practice adoption across all required service-management processes. The ITSM / Service Management Lead will establish the operating model

Full-time

Senior ServiceNow ITSM Developer Consultant

New York, New York

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Today

Result of Service Result of Service Throughout the assignment, the consultant will provide hands-on ServiceNow technical development and implementation services based on requirements, priorities, architecture, and acceptance criteria established by OIM. Responsibilities will include the configuration, development, integration, testing, deployment, documentation, and technical remediation of the solutions included in the approved monthly deliverables. Each monthly deliverable will be reviewed an

Full-time

IT Service Center Analyst

Tulsa, Oklahoma

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Yesterday

IT Service Center Analyst Location: Tulsa, OK Description The IT Service Center Analyst I is a position that provides timely technical solutions to in-office and remote workforce regarding various hardware and software applications, in addition to analyzing and evaluating data, conducting research, and providing insights to improve the performance of information technology systems. Supports the strategy of resolving most user incidents within the Service Center, eliminating the need for escal

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Contract

Depends on Experience

Data Analyst

Remote

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Today

Data Analyst Hybrid - Raritan, NJ 12-month Contract Compensation: $30 - $35 per hour ABOUT THE ROLE Our client, a leading multinational pharmaceutical and medical device organization, is seeking a Data Analyst for a remote, 12-month contract position. In this role, you will administer, develop, and support multiple business-critical application platforms, leveraging data analytics, visualization, and operational intelligence to drive service performance and enhance customer experience. You

Contract

$30.00 - $35.00

Service Management Centre (SMC) Analyst

Alpharetta, Georgia

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6d ago

Job Details: Job Title: Service Management Centre (SMC) Analyst Duration: Long-Term Contract Location: Alpharetta, GA || Onsite Shift Time: Thursday - Monday 12 AM EST until 8:30 AM EST. Note: Candidates with backgrounds in Major Incident Management, Production Support, Service Operations, Problem Management, Enterprise Command Centres, IT Service Management, or other business-critical 24x7 operational environments will be particularly well suited to this role. Job Description: Our Service Ma

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Contract

30 - 40

Techno-Functional Systems Analyst

Austin, Texas

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Today

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world's most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you're designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Joi

Full-time

USD 114,100.00 per year

IT Service Desk Analyst II

Englewood, Colorado

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2d ago

Position Details: Job Title:IT Service Desk Analyst IILocation:Englewood, CO 80112 (100% Onsite)Duration:6+ Month ContractJob Title IT Service Desk Analyst II Reports To Director of IT Infrastructure Job Overview The IT Service Desk Analyst II is responsible for providing technical support to end users, troubleshooting hardware, software, and network-related issues. This role serves as an escalation point for complex IT issues while also assisting with inventory and asset management to ensure p

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Contract

30 - 35