itsm process analyst jobs

White Plains, New York

•

Today

Our client - a major utility firm based out of Westchester County, NY - has an immediate need for Desktop Support Analyst. The particulars of the position are as follows. Project Overview: The Desktop Support Analyst provides hands-on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability

Contract, Third Party

DOE

Onsite Role : ITSM Analyst Telecom Expense Management :: Morristown, NJ

Morristown, New Jersey

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10d ago

Job Title: ITSM Analyst Telecom Expense ManagementLocation: Morristown, New Jersey (100% Onsite from Day 1)Duration: 6 MonthsExperience Required: 68 YearsEducation: Bachelors degree in IT or related discipline (Required) Role SummaryThe ITSM Analyst Telecom is responsible for managing enterprise telecom inventory, billing validation, vendor coordination, and cost optimization across multiple telecommunications platforms. The role focuses on consolidating telecom billing systems, improving proc

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Third Party, Contract

Depends on Experience

Incident Manager (ITSM)

Remote

•

Yesterday

We are seeking a hands-on IT Incident Coordinator / Incident Manager to support a federal program. This role is ideal for candidates with ServiceNow, ITIL, and incident lifecycle experience who enjoy working in a fast-paced, mission-critical environment. Key Responsibilities: Coordinate end-to-end incident management and ensure quick resolutionProvide real-time status updates to stakeholders during incidentsWork with internal teams and vendors to restore servicesEnsure compliance with ITSM/ITIL

Easy Apply

Contract

Depends on Experience

ServiceNow Lead Technical Consultant - ITSM/Now Assist

Remote

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17d ago

Role: Lead Technical Consultant - ITSM/Now Assist Location: Remote Scope: Lead TC who is an expert with ITSM Now Assist to support workshop sessions, demo solution, refine stories, configure solution and provide advisory support. Required Certifications: CSA, CADCertified Implementation Specialist - ITSMNow Assist Executive Micro Cert This role is not open to 3rd party vendors/suppliers.

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Contract

$90 - $100

ITSM Manager - Onsite

New York, New York

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9d ago

Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions. Strong understanding of ITIL principles and service management best practices. Experience leading teams and/or vendors delivering ITSM and ServiceNow services. Strong stakeholder management, communication, and leadership skills. ITIL v4 certification. ServiceNow certifications (Sy

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Contract, Third Party

Depends on Experience

ServiceNow ITSM Developer: Hybrid / This week interview

Hybrid in San Francisco, California

•

Today

Already placed multiple resources and they started the work with this customer and we can setup immediate interviews. Location: San Francisco, CA/ Cincinnati, OH/ Dallas, TX (Onsite at either of these locations, Hybrid can also be considered ) Duration: 6 months with possible extensions Work Mode: Hybrid Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent, integr

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Contract, Third Party

Depends on Experience

ITSM Manager

New York, New York

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6d ago

Role : ITSM Manager Location : New York, NY Type : Contract Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organizations ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap, governs ITSM and CMDB processes, and leads a

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Contract, Third Party

Depends on Experience

ServiceNow ITSM Manager

Hybrid in Berkeley Heights, New Jersey

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17d ago

Role: ServiceNow ITSM Manager Location: Berkeley Heights, New Jersey Must Have Skills: AWS Databricks, Pyspark, Databricks job ingestion, Scala, ITSM, Service Delivery ManagementBe the point person for daily customer management, technical lead to handle priority tickets, drive automation initiatives to help stabilize the platform, escalation managementApplication support and Service Delivery ManagementAWS environment understanding Databricks Technology working experience Client stake holder man

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Contract, Third Party

Senior ServiceNow ITSM Developer (FTE)

Almont, Colorado

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Today

Hiring: Senior ServiceNow ITSM Developer (FTE) Location: US Wide - Remote (12 approved states only: DC, FL, GA, MD, NC, TX, VA, TN, MO, AZ, IN, MT) Basic Salary: $140k - $175k (DOE) + benefits Client: ServiceNow Elite Partner What I am looking for: ServiceNow CSA - mandatory 5+ years hands-on ServiceNow development (MINIMUM) across ITSM (not admin, BA, or PM) Recent module experience: Incident, Problem, Change, Request Strong scripting depth: Glide API, JavaScript, Business Rules, Script Incl

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Full-time

$140000 - $180000 per annum

Senior ServiceNow ITSM Developer (FTE)

Washington

•

Today

Easy Apply

Full-time

$140000 - $180000 per annum

ServiceNow Solutions Architect (ITSM, ITOM)

Toronto, Ontario

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22d ago

Location:CANADA# of Positions:1Eligibility:OpenClient Name / Domain:DXBill Rate:$?? per hourEmployment Mode:Contract / Corp-to-CorpContract Duration:6+ mos. ContractExperience:14+ yearsSkills:ServiceNow ITSM, ITOM, Discovery, Event Management, CMDB, Service Mapping, ITIL, Customer Presentation, Flawless Communication The Ask? Client is looking for a ServiceNow Solutions Architect / Technical Consultant (ITSM, ITOM) to lead the design and implementation of ITSM and ITOM modules, including CMDB, D

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Third Party, Contract

Depends on Experience

ServiceNow ITSM Change Manager

Remote

•

Yesterday

Hiring: ServiceNow ITSM Change Manager Location: RemoteCandidates must reside in one of these states: AL, AR, FL, GA, IL, LA, MI, NH, NC, OH, PA, SC, TN, TX, VA, WI. We need visa independent candidates, those who don't need sponsorshipt now or in future (Candidates who are authorized to work in the United States for any employer) Our Client is seeking a hands-on ServiceNow ITSM Change Manager to lead enterprise Change Management governance, CAB operations, risk mitigation, reporting, and continu

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Full-time

$50 - $55

ITSM Technology Problem Management Lead

Jersey City, New Jersey

•

Today

Job Description Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Community Investment Bank, you will play a leadership role in Problem management ensuring the operational stability, availability, and performance of our production services. Critical thinking, analytical reasoning to prevent incident themes recurrence while overseeing day-to-day maintenance of the firm's systems will be key and set you

Full-time

USD 142,500.00 - 190,000.00 per year

Product Forward Deployed Engineer, ITSM (Senior/Lead/Principal)

Remote or Washington

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Today

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate

Full-time

USD 117,200.00 per year

ITSM ServiceNow Engineer & Reporting Specialist

Port Charlotte, Florida

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7d ago

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients. We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities. Job Spec - ITSM Service

Full-time

ITSM Change Manager

Toronto, Ontario

•

Yesterday

We are looking for ITSM Change Manager for our client in Toronto, ON Job Title: ITSM Change Manager Job Location: Toronto, ON Job Type: Contract Job Overview: Responsibilities: Ensure ticket quality, SLA adherence, and RCA completeness.Govern ITSM processes and drive standardization.Automate manual governance tasks using Power Automate, Power BI, or scripting tools.Build dashboards, scorecards, and governance reports.Collaborate with SRE, Dev, and Ops teams to improve reliability.Analyze change

Easy Apply

Contract, Third Party

Depends on Experience

Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)

Remote or Reston, Virginia

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Yesterday

We are open to supporting 100% remote work anywhere within the U.S.* As a Senior ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our

Full-time

USD 98,614.00 - 167,644.00 per year

Con -Tech Con-Platforms-ServiceNow-IT Service Mgmt-ITSM-Manager-Multiple Positions-1691966

Dallas, Texas

•

Today

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Consulting -

Full-time

USD 141,340.00 per year

Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)

Remote or Reston, Virginia

•

Today

*We are open to supporting 100% remote work anywhere within the U.S.* As a Senior ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our

Full-time

USD 98,614.00 - 167,644.00 per year

ITSM Automation & Optimization Leader (ITIL Expert)

Chicago, Illinois

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2d ago

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's

Full-time

USD 137,400.00 - 240,400.00 per year

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itsm process analyst jobs