itsm jobs

New York, New York

•

9d ago

Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions. Strong understanding of ITIL principles and service management best practices. Experience leading teams and/or vendors delivering ITSM and ServiceNow services. Strong stakeholder management, communication, and leadership skills. ITIL v4 certification. ServiceNow certifications (Sy

Easy Apply

Contract, Third Party

Depends on Experience

ITSM Change Manager

Toronto, Ontario

•

Yesterday

We are looking for ITSM Change Manager for our client in Toronto, ON Job Title: ITSM Change Manager Job Location: Toronto, ON Job Type: Contract Job Overview: Responsibilities: Ensure ticket quality, SLA adherence, and RCA completeness.Govern ITSM processes and drive standardization.Automate manual governance tasks using Power Automate, Power BI, or scripting tools.Build dashboards, scorecards, and governance reports.Collaborate with SRE, Dev, and Ops teams to improve reliability.Analyze change

Easy Apply

Third Party, Contract

Depends on Experience

Desktop Support Analyst (ITSM / ITIL)

White Plains, New York

•

Today

Our client - a major utility firm based out of Westchester County, NY - has an immediate need for Desktop Support Analyst. The particulars of the position are as follows. Project Overview: The Desktop Support Analyst provides hands-on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability

Third Party, Contract

DOE

ServiceNow ITSM Change Manager

Remote

•

Yesterday

Hiring: ServiceNow ITSM Change Manager Location: RemoteCandidates must reside in one of these states: AL, AR, FL, GA, IL, LA, MI, NH, NC, OH, PA, SC, TN, TX, VA, WI. We need visa independent candidates, those who don't need sponsorshipt now or in future (Candidates who are authorized to work in the United States for any employer) Our Client is seeking a hands-on ServiceNow ITSM Change Manager to lead enterprise Change Management governance, CAB operations, risk mitigation, reporting, and continu

Easy Apply

Full-time

$50 - $55

ServiceNow Architect - NowAssist ITSM

Philadelphia, Pennsylvania

•

Today

Location: Philadelphia, PA Description: Job Title: ITSM Platform Architect - AI-Enabled ITSM Location: Philadelphia, PA Full-Time Summary: Seeking a senior ITSM Platform Architect to support onshore IT operations with a strong focus on AI-enabled ITSM architecture and operations. This role leads the design and implementation of advanced AI agents embedded within ITSM processes, driving automation, intelligent decisioning, and operational efficiency in a live enterprise environment. Require

Contract

ITSM Manager

New York, New York

•

5d ago

Role : ITSM Manager Location : New York, NY Type : Contract Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organizations ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap, governs ITSM and CMDB processes, and leads a

Easy Apply

Third Party, Contract

Depends on Experience

Application Modernization - Senior Consultant, ServiceNow, ITSM

Wadgaon, Maharashtra

•

Today

Practice: Application Modernization Position Title: Senior Consultant, ServiceNow, ITSM Position Location: Remote - India Reports to: Vice President, Observability Job Summary: A Senior Consultant, ServiceNow specializes in IT Service Management (ITSM), Customer Service Management (CSM), and Configuration Management Database (CMDB). This role involves leading implementations, optimizing processes, and ensuring platform stability while aligning with ITIL best practices. The consultant will work c

Full-time

ServiceNow ITSM Manager

Hybrid in Berkeley Heights, New Jersey

•

17d ago

Role: ServiceNow ITSM Manager Location: Berkeley Heights, New Jersey Must Have Skills: AWS Databricks, Pyspark, Databricks job ingestion, Scala, ITSM, Service Delivery ManagementBe the point person for daily customer management, technical lead to handle priority tickets, drive automation initiatives to help stabilize the platform, escalation managementApplication support and Service Delivery ManagementAWS environment understanding Databricks Technology working experience Client stake holder man

Easy Apply

Third Party, Contract

Senior ServiceNow ITSM Developer (FTE)

Washington

•

Today

Hiring: Senior ServiceNow ITSM Developer (FTE) Location: US Wide - Remote (12 approved states only: DC, FL, GA, MD, NC, TX, VA, TN, MO, AZ, IN, MT) Basic Salary: $140k - $175k (DOE) + benefits Client: ServiceNow Elite Partner What I am looking for: ServiceNow CSA - mandatory 5+ years hands-on ServiceNow development (MINIMUM) across ITSM (not admin, BA, or PM) Recent module experience: Incident, Problem, Change, Request Strong scripting depth: Glide API, JavaScript, Business Rules, Script Incl

Easy Apply

Full-time

$140000 - $180000 per annum

Senior ServiceNow ITSM Developer (FTE)

Almont, Colorado

•

Today

Easy Apply

Full-time

$140000 - $180000 per annum

ServiceNow Solutions Architect (ITSM, ITOM)

Toronto, Ontario

•

22d ago

Location:CANADA# of Positions:1Eligibility:OpenClient Name / Domain:DXBill Rate:$?? per hourEmployment Mode:Contract / Corp-to-CorpContract Duration:6+ mos. ContractExperience:14+ yearsSkills:ServiceNow ITSM, ITOM, Discovery, Event Management, CMDB, Service Mapping, ITIL, Customer Presentation, Flawless Communication The Ask? Client is looking for a ServiceNow Solutions Architect / Technical Consultant (ITSM, ITOM) to lead the design and implementation of ITSM and ITOM modules, including CMDB, D

Easy Apply

Third Party, Contract

Depends on Experience

ITSM/ITIL Manager

Houston, Texas

•

3d ago

Hello, This is Ayushi from The Tilted Circle reaching out for an amazing opportunity. Kindly see the description below and share your mandatory details for the submission. Position: IT Service/Delivery Manager Location: Houston, Texas. (Onsite) Duration: 12 Months Contract Top Skills/Experience ITIL Certification or equivalent experience Previous work experience in a Trading environment is must Team management experience in a multi-disciplined IT environment. Strong background in service d

Easy Apply

Third Party, Contract

Depends on Experience

ITSM/ITIL Manager

Houston, Texas

•

4d ago

Hello,This is Ayushi from The Tilted Circle reaching out for an amazing opportunity.Kindly see the description below and share your mandatory details for the submission.Position: IT Service/Delivery ManagerLocation: Houston, Texas. (Onsite)Duration: 12 Months ContractTop Skills/ExperienceITIL Certification or equivalent experiencePrevious work experience in a Trading environment is mustTeam management experience in a multi-disciplined IT environment.Strong background in service delivery and serv

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Architect – NowAssist ITSM

Philadelphia, Pennsylvania

•

23d ago

Job DescriptionServiceNow Architect NowAssist ITSM Must Have Technical/Functional Skills8+ years of hands-on ServiceNow platform experience, with deep focus on ITSM architecture and operations.Proven experience designing and building AI Agents on ServiceNow, beyond standard Now Assist capabilities (mandatory). Includes agent workflows, autonomous decisioning, contextual reasoning, orchestration, and escalation logic.Strong expertise in Now Assist for ITSM, including: Incident summarization Case

Easy Apply

Full-time

140000 - 150,000

Onsite Role : ITSM Analyst Telecom Expense Management :: Morristown, NJ

Morristown, New Jersey

•

10d ago

Job Title: ITSM Analyst Telecom Expense ManagementLocation: Morristown, New Jersey (100% Onsite from Day 1)Duration: 6 MonthsExperience Required: 68 YearsEducation: Bachelors degree in IT or related discipline (Required) Role SummaryThe ITSM Analyst Telecom is responsible for managing enterprise telecom inventory, billing validation, vendor coordination, and cost optimization across multiple telecommunications platforms. The role focuses on consolidating telecom billing systems, improving proc

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow QA Tester (ITSM & ITOM)

Hybrid in Dallas, Texas

•

Yesterday

Role: ServiceNow QA Tester (ITSM & ITOM) Location: San Francisco, CA / Dallas, TX / Cincinnati, OH - HYBRID Duration: 6 Months Experience: 8 10 Years Work Authorization: U.S. Citizen / (Mandatory) Professional Summary Highly experienced ServiceNow QA Tester with 8 10 years of experience in software testing, including strong expertise in ServiceNow ITSM and ITOM modules. Proven ability to design and execute comprehensive test strategies, ensure high-quality releases, and collaborate effectively w

Easy Apply

Contract, Third Party

$50 - $60

ServiceNow Architect (OMT/ TSM)

Remote

•

8d ago

Role: ServiceNow Architect (OMT/ TSM) Duration: Long term Location:- Remote Required Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)Understanding of the project delivery lifecycle and processesPractical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset componentsStrong interpersonal skills with the ability to work well with all levels of staffConsultative and analytical approachInterested candidates can share their resume at Thankyou

Easy Apply

Contract

$60 - $80

Incident Manager (ITSM)

Remote

•

Yesterday

We are seeking a hands-on IT Incident Coordinator / Incident Manager to support a federal program. This role is ideal for candidates with ServiceNow, ITIL, and incident lifecycle experience who enjoy working in a fast-paced, mission-critical environment. Key Responsibilities: Coordinate end-to-end incident management and ensure quick resolutionProvide real-time status updates to stakeholders during incidentsWork with internal teams and vendors to restore servicesEnsure compliance with ITSM/ITIL

Easy Apply

Contract

Depends on Experience

ServiceNow Lead Technical Consultant - ITSM/Now Assist

Remote

•

17d ago

Role: Lead Technical Consultant - ITSM/Now Assist Location: Remote Scope: Lead TC who is an expert with ITSM Now Assist to support workshop sessions, demo solution, refine stories, configure solution and provide advisory support. Required Certifications: CSA, CADCertified Implementation Specialist - ITSMNow Assist Executive Micro Cert This role is not open to 3rd party vendors/suppliers.

Easy Apply

Contract

$90 - $100

Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)

Remote or Reston, Virginia

•

Today

*We are open to supporting 100% remote work anywhere within the U.S.* As a Senior ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our

Full-time

USD 98,614.00 - 167,644.00 per year

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization