itsm jobs

Hybrid in Hartford, Connecticut

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Today

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and re

Full-time

USD 96,400.00 - 159,100.00 per year

ServiceNow Architect ITSM/SPM (Strategic Portfolio Management)

Pasadena, California

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Yesterday

Role: Service Now Architect ITSM/SPM (Strategic Portfolio Management) - US, West Coast (Pasadena, CA) - 6 Months Duration: 6 Months Job Description: ITSM/SPM or SPM Architect: Managing and implementing the service management technical solutions based on ServiceNow and working with the solution architects to ensure a seamless installation.This role is accountable and responsible for matching business requirements with toolset functionality.Leading the team that implements the developed solution.T

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Contract

Depends on Experience

ITIL/ ITSM Business Consultant - CBAP Certification - Local to FL (In-person Interview)

Tallahassee, Florida

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Today

Title : IT Business Consultant - PR837785-R16479 Location : Tallahassee, FL Duration : 6 + Months 7. Primary Job Duties/ Tasks The activities this candidate will be tasked with include, but are not limited to the following: 1. Collect and document business requirements from stakeholders across all organizational units through interviews, workshops, and analysis sessions 2. Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capab

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Third Party, Contract

Depends on Experience

ServiceNow ITSM Solutions Architect - C

Sunnyvale, California

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10d ago

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a ServiceNow ITSM Solutions Architect - C. Job Description: Job Title: ServiceNow ITSM Solutions Architect - C Job Location: Sunnyvale, CA Work Schedule: Onsite Rate: $88, Based on experience. Responsibilities: We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceN

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Contract

Depends on Experience

ServiceNow ITSM Solutions Architect

Hybrid in Sunnyvale, California

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28d ago

Qualifications: 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery. Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks. Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development. Experience in platform upgrades, feature roadmaps, and adoption planning. Strong stakeholder management, communication, and change management skills. Ability to conduct POCs, training, and enablement sessions for both technica

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Contract, Third Party

$90 - $92

ServiceNow ITSM Solutions Architect

Sunnyvale, California

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Today

We are seeking a ServiceNow ITSM Solutions Architect with deep experience in AI enablement (conversational and agentic) to maximize the value of our Moveworks integration and prepare the ServiceNow platform for broader AI adoption Key Responsibilities: Maximize internal AI tool & AI Value. Assess current Moveworks integration with ServiceNow ITSM and identify underutilized capabilities. Drive adoption of conversational AI features to improve employee experience and ticket deflection. Expand agen

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Contract

$80 - $88

ServiceNow Architect ITSM and Platform Strategy

No location provided

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Today

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. ServiceNow Architect ITSM & Platform Strategy Location: Remote Experience: 10+ years Job Type: Contract Role Overview: We are looking for a sea

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Contract

BASED ON EXPERIENCE

IT Capacity Management/ITSM

Charlotte, North Carolina

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Today

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development in

Full-time

USD 110,000.00 - 115,000.00 per year

ITSM Specialist

Omaha, Nebraska

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Today

Description We're looking for a contract IT Service Management (ITSM) Specialist to support and enhance our IT Service Management environment. The ideal candidate will have experience with ITSM platforms like HaloITSM, ServiceNow, Freshservice, Ivanti, or similar, and will be responsible for configuring workflows, intake forms, SLAs, and reporting. They must have strong Excel skills - particularly with pivot tables, formulas, and charting - to support SLA tracking, service performance reporting,

Full-time

USD 20.00 - 20.00 per hour

ITSM Manager

Oakland, California

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Today

Description We are looking for an experienced IT Service Delivery Manager to lead and enhance the delivery of user-centered IT support within a dynamic healthcare environment. Based in Oakland, California, this role focuses on optimizing IT services to ensure accessibility, efficiency, and alignment with organizational needs. The ideal candidate will bring strategic vision, leadership expertise, and a strong commitment to operational excellence. Responsibilities: Drive initiatives to improve th

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Full-time

USD 101,000.00 - 151,000.00 per year

BMC Helix ITSM Developer

Remote or Hybrid

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Today

Our Fortune 100 client is looking for 2 (TWO) Helix ITSM Developers to support operational and day to day work of the BMC Helix platform. The ideal candidate will have strong experience with Helix Digital Workplace Studio for configuring and customizing service requests, and Helix Integration Service to integrate Helix with other systems. Experience with REST API's to extend Helix functionality and enable third party integrations is also important to this role. This is a 12 month contract with

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Contract

DOE

Technical Project Manager - Production Support (ITSM AI, Teradata, Google Cloud Platform)

Hybrid in Alpharetta, Georgia

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21d ago

Job Title: Technical Project Manager - Production Support (ITSM AI, Teradata, Google Cloud Platform) Location: Alpharetta GA OR Basking Ridge NJ 3 days office. Duration: 12 months About the Role We are seeking a skilled Production Support Project Manager (ITSM) with expertise in AI, Teradata, and Google Cloud Platform (Google Cloud Platform). In this role, you will manage Support Tickets, requests, production stability, lead incident resolution, drive root cause analysis, and oversee defect and

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Third Party, Contract

Depends on Experience

ServiceNow Developer / Administrator - ITSM, ITOM, Ham, Sam, CMDB

Hybrid in Chicago, Illinois

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13d ago

NO SPONSORSHIP - NO OPT ServiceNow Developer / Administrator - Data Management Upgrade salary: $140k - $150k plus 15% bonus Open to Chicago with Dallas as the preference HYBRID 3 DAYS ONSITE ServiceNow developer / administrator with 4 -5 years ServiceNow ITSM, ITOM, Ham, Sam, SecOps, and/or GRC/IRM module data management java script CMDB & CSDM The candidate will be a contributor on the ServiceNow Product Team within the broader Enterprise Technology Solutions department to support planning, e

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Full-time

$140,000 - $150,000

ServiceNow ITSM Architect

Hybrid in Jersey City, New Jersey

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Yesterday

Job Title: ServiceNow ITSM Architect Location: NJ & MI We are seeking an experienced ServiceNow ITSM Architect to lead the design, development, and implementation of ServiceNow ITSM solutions. The ideal candidate will have deep expertise in ITSM best practices, hands-on ServiceNow configuration, and a strong ability to align platform capabilities with business needs. Key Responsibilities: Lead the architecture and design of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Know

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Contract, Third Party

$70 - $75

ITSM Business Analyst

Chicago, Illinois

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Today

Description Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends for informed decision making. Determine the validity and reliability of data; implement new analytical techniques and methods to ensure data quality and integrity. Partner with stakeholders to create and communicate process artifacts such as complex workflow diagrams. Institute governance to optimize processes and minimize long-term risk. Interpret policy and

Full-time

Compensation information provided in the description

ITSM Technical Writer

Columbus, Ohio

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Today

A growing Vaco client in Columbus OH is in need of a Business Analyst/Technical Writer for a short term assignment. This resource will support process improvement and documentation initiatives for their ITSM platform. This tool is currently used for ticketing, change management, and request management for the organization. The Business Analyst/Technical Writer will partner with the system owner and other key stakeholders to document current processes, recommend workflow improvements and ensure

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Contract

$45

ServiceNow Consultant (ITSM / ITIL)

Houston, Texas

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Today

Solution IT Inc. is looking for ServiceNow Consultant (ITSM / ITIL) for one of its clients in Houston, TX (Hybrid) Job Title: ServiceNow Consultant (ITSM / ITIL) Responsibilities: Lead enhancements and configuration within ServiceNow ITSM modules. Align existing ServiceNow processes with ITIL best practices. Support modules including Incident Management, Service Catalog, Request Fulfilment, Change Enablement, and Asset Management (Hardware & Software). Work with stakeholders to identify process

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Full-time, Third Party, Contract

ServiceNow ITSM Developer

Philadelphia, Pennsylvania

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Today

Location: Philadelphia, PA Salary: Negotiable Description: JOB DESCRIPTION: Role: ServiceNow Developer Duration: 4+ Months Hours: 40 hours/week Location: Philadelphia on-site Details: The Certified Application Developer will be responsible for the ground-up configuration, development, and customization of a new ServiceNow instance. This includes translating business requirements into technical solutions and implementing best practices to ensure a scalable and maintainable platform. Responsi

Contract

ServiceNow Architect / ITSM SME

McLean, Virginia

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Today

Job Family: SAAS/PAAS/Cloud Consulting (Digital) Travel Required: Up to 25% Clearance Required: Ability to Obtain Secret What You Will Do: As a ServiceNow Subject Matter Expert with deep experience in regulatory compliance, you will devise strategies, design, implement, and optimize IT Service Management (ITSM) solutions for clients using the ServiceNow Platform.Translate complex operational, compliance, and service delivery needs into integrated ServiceNow ITSM and related solutions to addre

Full-time

ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)

Hybrid in Sunnyvale, California

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23d ago

Title: Locations: Sunnyvale, CA (3 Days Onsite Tuesday, Wednesday, Thursday) Project Duration: 06 Months Interview Process: 4 Rounds of interview The team is looking for ITSM solution architect, ServiceNow. And need expertise in both ServiceNow and conversational AI. Looking for someone who have prior experience with ServiceNow ITSM AI new tool and enable them for ISI. The team haven't enabled ServiceNow conversational AI but team currently using Moveworks. So experience in ServiceNow capabiliti

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Contract

$80 - $90

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