ServiceNow Platform Solution Architect

Role: ServiceNow Platform Solution Architect

Location: Remote

Experience Level: 12+ Yrs Exp.

Job Summary:

Own end-to-end ServiceNow platform solution architecture for the large-scale program with extensive knowledge in Service Catalog, ESC Portal, ITSM, SPM, Integrations, HRSD, ITAM etc.

Key Responsibilities

• Lead workshops and discussion on ServiceNow Platform & relevant integrations design & implementation
• Design the target architecture across ESC Portal, Service Catalog, ITSM, SPM, Platform, Integrations, Reporting and CSDM/CMDB
• Lead architecture and design-decision workshops with Clinical Informatics, , the Technology Business Office, Finance and governance bodies.
• Build on the discovery, design workbook, field mapping and intake taxonomy already completed, and hand the platform roster to the delivery team.
• Set standards for scoped applications, configuration-over-customization, access control, data privacy, performance and upgradeability across all workstreams.
• Own production deployment and change-approval decisions and accept completed work against written specifications and acceptance criteria.
• Provide technical direction to the Lead Developer, AI Platform Engineer, SPM Developer, Integration Developer, Reporting Developer and QA/ATF Engineer.
• Maintain architecture decision records, technical design documents
• Chair or contribute to the Platform security, architecture, AI and sourcing review gates that run from a single governance record
• Flexible to work with customers and stakeholders under CST/EST/PST timezone especially overlapping with IST hours

Required Skills and Experience

• Principal-level, full life cycle ServiceNow implementation experience, including at least one large healthcare or provider organization.
• Deep expertise across ITSM, SPM, Platform (Flow Designer, decision tables, Automated Test Framework), Integrations (Integration Hub) and CSDM/CMDB.
• Proven ability to lead architecture governance across security, AI and sourcing review boards.
• Strong stakeholder management with clinical, and Technology Business Office audiences.
• Experience with Predictive Intelligence, Virtual Agent and AI Search architecture patterns.

Certifications

• ServiceNow Certified System Administrator (CSA) - Must
• ServiceNow Certified Application Developer (CAD) - Must
• CIS-ITSM and CIS-SPM Must
• Architecture Excellence or Certified Technical Architect (CTA) - Preferred