journey mapping jobs

Remote

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19d ago

Job Purpose: The Customer Experience Owner is responsible for designing, executing, and optimizing end-to-end customer experiences for specific clients or programs. The role collaborates cross-functionally with internal teams to improve customer journeys, enhance service delivery, and drive customer satisfaction through data insights and customer experience methodologies. Key Responsibilities: Experience Design (35%) Design and optimize end-to-end customer experiences using CX methodologies and

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Full-time

$40 - $45

Senior Product Analyst (Product Analytics, KPIs, Funnel, A/B Testing, Customer Journey)

Columbus, Ohio

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8d ago

Job Summary:We are looking for a data-driven Senior Product Owner / Product Analyst who can bridge business, technology, and analytics to drive product success. The ideal candidate will have strong expertise in product analytics, experimentation, and customer behavior analysis, and will be responsible for defining product strategy, optimizing user journeys, and improving key performance metrics. Key Responsibilities:Define and own product roadmap, backlog, and prioritization aligned with busines

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Contract

Depends on Experience

Pega Lead Business Architect

Irving, Texas

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27d ago

PEGA Lead Business ArchitectIntroduction:The Pega Lead Business Architect is a key role within our team, responsible for leading the design and implementation of Pega applications in the banking domain, with a focus on AML/KYC and regulatory compliance. This role requires strong technical skills in Pega PRPC, along with expertise in business process modeling, solution architecture alignment, and enterprise architecture. Responsibilities:Lead requirements discovery workshops and translate busines

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Full-time

Depends on Experience

AI Conversation Engineer (Remote 100%)

Remote

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21d ago

Job Title: AI Conversation Engineer Remote 100% - Must be in EST or CST W2 Core Responsibilities 1. Conversation Design Map out user journeys and conversational flows Write intents, training phrases, prompts, transitions, and error handling Design tone, personality, and overall user experience (UX) 2. NLP / NLU Engineering Train models to classify user intents Define entities and parameters Improve accuracy using analytics and conversation logs 3. Bot Development Build flows, forms, conditio

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Contract, Third Party

Sr. IT Analyst

Saint Paul, Minnesota

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Today

Join our team as a Sr. IT Analyst, where you''ll be instrumental in driving data mapping projects and collaborating with a diverse group of stakeholders. This exciting role offers the opportunity to ensure data accuracy and streamline system integrations. <>Responsibilities Conduct thorough mapping of tables, fields, and columns from source systems to target systems, ensuring precision and completeness. Document and elucidate the functionality and logic behind mapping decisions, aiding developme

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Contract

Depends on Experience

Process Mapping Specialist

Hybrid in Baltimore, Maryland

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12d ago

Job Title: Process Mapping SpecialistLocation: Baltimore MD (Hybrid)Process mapping, modelling experience - MUST-HAVE Need candidates with 3 to 7 years of experience.Must Have Skills Skill 1 Yrs of Exp SAP Signavio Skill 2 Yrs of Exp process mapping, process modeling Skill 3 Yrs of Exp microsoft visio Skill 4 Yrs of Exp - finance transformation Good To have Skills Skill 1 Yrs of Exp Global Finance processes Skill 2 Yrs of Exp in large-scale enterprise or operating model transformations Skill 3

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Contract

Depends on Experience

Jr. IT Analyst

Saint Paul, Minnesota

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Today

Join our team as a Jr. IT Analyst where you''ll play a crucial role in ensuring data accuracy and consistency to support our business goals. <>Responsibilities Coordinate the mapping of data elements from source to target systems, ensuring precision and completeness. Provide clear documentation and explanations of mapping choices to aid in development and quality assurance processes. Engage with stakeholders to validate mapping logic and ensure it aligns seamlessly with business needs. Review an

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Contract

Depends on Experience

Epic Analyst

San Diego, California

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Today

Role: Epic Analyst Location: San Diego, CA-Local Rate- 60-65/Hr W2 (No benefits) Duration: Long Job Description: We are looking for someone who has implemented: Query Chaining, Utilize of the MSP Indicator, Plan Mapping and Auto Coverage Creation. It would be nice if they have had experience with "Guarantor Assignment Table" as well as "Term and replace coverage from eligibility response," but this is not required.

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Contract

$65

Entry Lean Practitioner (Process Improvement)

Everett, Washington

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Today

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Commercial Airplanes (BCA) is looking for Entry Lean Practitioner (Process Improvement) (Level 1) to support the Fulfillment Process and Performance team in Everett, Washington. This role also requires travel to Charlesto

Full-time

USD 72,250.00 - 97,750.00 per year

Entry Lean Practitioner (Process Improvement)

Everett, Washington

•

Today

Full-time

USD 72,250.00 - 97,750.00 per year

Innovation Lead - Contractor

Pittsburgh, Pennsylvania

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12d ago

Position Title: Innovation Lead Position Location: 5 days onsite Pittsburgh, PA 15222 Position Duration: 3 month and extension ROLE/RESPONSIBILITIES: We are looking for someone with a strong process background (Lean, Six Sigma, Business Process Management, Business Architecture), who also has experience/interest in human centered design. We are open to non-financial services experience but would prefer someone with experience in a highly regulated industry (e.g. healthcare, energy, insurance,

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Third Party, Contract

Depends on Experience

Process Automation Engineer (12-month contract-to-hire)

Herndon, Virginia

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Today

*Position is only reserved for those with ship and cannot provide sponsorship nor visa transfer and C2C. There is an opening for a Process Automation Engineer with 3-5 years of experience to be hybrid in Herndon, VA. This hybrid role requires U.S. citizenship and an on-site presence of at least 4 days per week. Candidates must also be willing to convert to a Full-Time Employee in October 2026 as this is a contract-to-hire role. The ideal candidate will possess: -Strong analytical and process-ori

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Contract

$50 - $54

Workday LMS Resource

Pennsylvania

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Today

We're looking for a Workday LMS Consultant to support a large-scale LMS conversion initiative within the healthcare space. Project Overview: Our client is undergoing a Workday LMS harmonization project, consolidating multiple systems into a single Workday instance with a targeted go-live of January 1, 2027. Key Responsibilities Lead Workday LMS configuration (build) activitiesDevelop and maintain mapping documentation for LMS data and processesExecute system testing, including unit and integrat

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Full-time

Title & Mapping Specialist (Land Records/Deeds - Parcel Mapping)

Tallahassee, Florida

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Today

Join Our Team Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees. If you

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Contract, Third Party

Depends on Experience

Principal Systems Analyst

Hybrid in Texas City, Texas

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9d ago

Hi All, We have an exciting opportunity for a Principal Systems Analyst with our direct client located in Texas. Please find the job description below: 1) Strong project management skills and ability to follow a roadmap 2) Must be an able to do data mapping across numerous platforms. 3) Must be interested in becoming an SME in Fidelity apps understanding/interest in cybersecurity, audits, and compliance. 4) Need someone technical who can write SQL queries, do analysis on APIs (which data is sup

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Contract

Depends on Experience

Business Analyst/Product Analyst

McLean, Virginia

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11d ago

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with h

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Full-time

$100,000 - $120,000

IBM Sterling WMS

Hybrid in Denver, Colorado

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2d ago

Job Title: IBM Sterling WMS Work Location: Denver, CO 80221 (Hybrid) Contract duration: 6+ months Interview mode Video interview Need & GC- Holders only. Job Details: Must Have Skills (Top 3 technical skills only) * 1. Strong hands-on experience in IBM Sterling B2Bi BPML, EDI mapping (preferably 811), Map Editor File routing, validation, duplicate detection, and error handling SFG configuration and secure transmission protocols (SFTPAS2) 2. Good debugging, logging, and operational tracking ski

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Contract

Depends on Experience

Full Stack Architect

Littleton, Colorado

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2d ago

Job Description The coolest jobs on this planet or any other are with Lockheed Martin Space. Lockheed Martin is a pioneer, partner, innovator and builder. Our amazing people are on a mission to make a difference in the world and every single day we use our skills and experiences to create, design and build solutions to some of the worlds' hardest engineering problems. The candidate will become part of the Space Classified Architecture and Governance Team. This role will provide build out suppo

Full-time

USD 113,900.00 - 200,905.00 per year

Full Stack Architect

Littleton, Colorado

•

Today

Full-time

USD 93,200.00 - 164,450.00 per year

Systems Migration & Integration Contractor (Tango Cora Transition)

No location provided

•

Today

Systems Migration & Integration Contractor (Tango Cora Transition) Overview We are seeking an experienced Systems Migration & Integration Contractor to support our organization in transitioning from the Tango platform to Cora. This role will be responsible for vetting system capabilities, defining functional and technical requirements, performing data and workflow mapping, and ensuring successful integration to both our loyalty redemption platform and internal financial systems through modern AP

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Full-time, Part-time, Contract, Third Party

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journey mapping jobs