Seattle, Washington
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Today
Responsibilities About the Team: CCR & VOC The Consumer Complaint Rate (CCR) and Voice of Customer (VOC) team is at the heart of understanding and improving the user experience on TikTok's e-commerce platform. - Consumer Complaint Rate (CCR): This metric measures negative consumer feedback by using Natural Language Processing (NLP) to interpret texts from various channels, including product reviews, service tickets, and video comments. It provides critical insights into governance and experienc
Full-time
USD 177,688.00 - 341,734.00 per year