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Position: CCaaS Production Support Engineer Location: Remote Job Description: Provide advanced production support for CCaaS platforms and integrated contact center solutions. Troubleshoot and resolve complex incidents, service disruptions, and customer-reported issues. Lead major incident management, root cause analysis (RCA), and recovery activities. Monitor system performance, platform health, and operational alerts using tools like Splunk, CloudWatch, Dynatrace, Datadog, Grafana, and
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Full-time, Third Party
Depends on Experience















