Queue management jobs in dc

Arlington, Virginia

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Today

Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities An Average DAy: As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams

Full-time

USD 65,000.00 per year

Legal Assistant

Hybrid in Vienna, Virginia

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18d ago

Job Title: Legal Assistant Location: Pensacola, FL Work Model: Vienna, VA Hours: 40.0 Security Clearance: Not specified Responsibilities Review, interpret, and process garnishments, child support orders, tax liens, IRS levies, and other legal attachments in accordance with federal, state, and organizational requirements.Place, update, and remove account restrictions, holds, and freezes as required by legal orders.Conduct detailed account research to determine compliance requirements and availab

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Contract

Depends on Experience

IT Asset Manager – Subject Matter Expert

Washington, District of Columbia

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3d ago

The individual selected for this position will be a member of the Device Management team and the primary work location will be Washington, DC with the potential for up to 20% of work to be performed remote. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have hands-on experience with managing a Windows 11 workstation enviro

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Contract

38 - 40

Device Management Engineer/Administrator

Washington, District of Columbia

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28d ago

Job Title: Device Management Engineer/Administrator Location: Washington, DC (onsite) Type: Contract Compensation: $36.25/HR on W2 Security Clearance: Ability to obtain and maintain a Public Trust clearance Responsibilities Provide Tier 3 desktop engineering support for Windows 11 workstations and software Complete incident tickets and service requests within SLA and in a modern ITSM tracking system Administer, configure, and maintain enterprise print devices and print management platforms Moni

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Contract

$36.25

IT Queue Manager - IT Support Services - remote PST

Remote or Garden Grove, California

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Today

IT Queue Manager - IT Support Services Do you thrive at the center of a busy support operation, knowing exactly who should handle what, and when? Our client is launching a new IT Support Services team and needs a frontline leader to run its Service Desk queue for roughly 8,000 business users. As IT Queue Manager, you'll do far more than reassign tickets. You'll triage, prioritize, and route each request to the right analyst, then roll up your sleeves and resolve issues yourself. As the face of I

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Contract

USD30 - USD35

Helpdesk Shift Supervisor

Maryland

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Today

Description & Requirements Maximus is seeking a Helpdesk Shift Supervisor to provide expertise to a federal client in support of mission-critical systems that help defend our homeland. As the Helpdesk Shift Supervisor, you will provide technical support to users and clients by triaging issues, researching solutions, and answering questions related to the program and its systems. You will also supervise Operations Support Center operators, serving as both a mentor and a direct line of escalation

Full-time

USD 55,000.00 per year

Helpdesk Shift Supervisor

Maryland

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Today

Full-time

USD 55,000.00 per year

Amazon Connect Developer

Remote

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28d ago

Role: Amazon Connect Developer Location: Remote Exp: 12+ Years Required Qualifications 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles. 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions. Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metri

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Contract

Depends on Experience

Software Engineer 2 - (Python, Linux, HPC)

Annapolis, Maryland

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Today

Software Engineer 2 - (Python, Linux, HPC) Clearance: TS/SCI - Polygraph required Position ID: 02-529-SWE2 Location: Annapolis Junction, Maryland Description: The Software Engineer designs, develops, tests, deploys, documents, maintains, and enhances complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time system

Full-time

USD 196,000.00 - 239,000.00 per year

Software Engineer 2 - (Python, Rust, Linux)

Annapolis, Maryland

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Today

Software Engineer 2 - (Python, Rust, Linux) Clearance: TS/SCI - Polygraph required Position ID: 02-530-SWE2 Location: Annapolis Junction, Maryland Description: The Software Engineer designs, develops, tests, deploys, documents, maintains, and enhances complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time syste

Full-time

USD 196,000.00 - 239,000.00 per year

Software Engineer II TS/SCI Poly

Annapolis, Maryland

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Today

A career at BCT LLC means being part of something bigger than yourself. Our success comes from the dedication of our people and their commitment to delivering meaningful solutions for our customers and their missions. If you're looking for a supportive, team-oriented workplace where collaboration and shared success matter, we invite you to explore a career with BCT LLC. About the job: BCT LLC is seeking a Software Engineer II to join our team. The ideal candidate must possess an active TS/SCI wi

Full-time

USD 145,500.00 - 191,000.00 per year

SERVICE DESK MANAGER

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 82,980.00 per year

BMC Helix Developer - Contract - Remote/Hybrid - NY

Remote or Hybrid in Bethpage, New York

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21d ago

Sr. BMC Helix DeveloperSenior BMC Helix Developer / Administrator Join a multinational telecommunications technology leader as a hands-on Helix expert, owning the platform's performance, reliability, and evolution across its full module ecosystem. This is a high-visibility role where your technical expertise directly shapes the digital experience for thousands of end users. Why This Role Matters: You will be the go-to authority for BMC Helix, combining deep technical troubleshooting with stra

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Contract, Third Party

65 - 75

Application Support Engineer

Remote or Pittsburgh, Pennsylvania

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Today

job summary: We are seeking an expert SAP HCM Time and Payroll Consultant to support complex SAP HCM On-Premise systems across North America. In this role, you will collaborate with key stakeholders to optimize system performance, design custom schemas, and maintain system integrity through high-priority ticket support and system enhancements. location: Telecommute job type: Contract salary: $38 - 48 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Reason for opening

Contract

USD38 - USD48

RV Technical Support Specialist

Remote

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Today

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an RV Technical Support Specialist to join our growing team. A full-time RV Phone Technician who is skilled and empathetic to provide high-quality phone support to RV owners. You will need strong problem-solving skills and the ability to guide customers through troubleshooting common RV operational issues. A deep understanding of RV

Full-time

USD 20.00 - 30.00 per hour

Senior BMC Helix Developer / Administrator || Remote

Remote

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9d ago

Position Summary Optimum Communications is operating and expandingBMC Helix(currentlyv26.2) as our enterprise IT Service Management and digital service delivery platform, replacing legacy ServiceNow capabilities across self-service, incident management, change management, service catalog, and automated workflows. We are seeking aSenior BMC Helix Developer / Administratorto serve as a hands-on platform administrator responsible forsupporting, monitoring, maintaining, and enhancingHelix across its

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Contract

Depends on Experience

Power Platform Developer

Remote

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Today

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 25% Clearance Required: Ability to Obtain Public Trust What You Will Do: We are looking for a hands-on software engineer with deep knowledge of Microsoft Power Platform, including some UiPath understanding. An expert on Power Apps to design, configure and develop custom solutions in Microsoft Power platform. The candidate will take an active role in supporting and building on the MPP application. The candidate will have excellent

Full-time

USD 113,000.00 - 188,000.00 per year

Senior BMC Helix Engineer

Remote

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Today

Senior BMC Helix Developer / Administrator Position Summary Communications is operating and expanding BMC Helix (currently v26.2) as our enterprise IT Service Management and digital service delivery platform, replacing legacy ServiceNow capabilities across self-service, incident management, change management, service catalog, and automated workflows. We are seeking a Senior BMC Helix Developer / Administrator to serve as a hands-on platform administrator- responsible for supporting, monitoring,

Full-time

Software Engineer 2 - (Python, Docker, Kubernetes)

Fort Meade, Maryland

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Today

Software Engineer 2 - (Python, Docker, Kubernetes) Clearance: TS/SCI - Polygraph required Position ID: 02-521-SWE2 Location: Fort Meade, Maryland Description: The Software Engineer designs, develops, tests, deploys, documents, maintains, and enhances complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time system

Full-time

USD 196,000.00 - 239,000.00 per year

Software Engineer 3 - (Python, Docker, Kubernetes)

Fort Meade, Maryland

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Today

Software Engineer 3 - (Python, Docker, Kubernetes) Clearance: TS/SCI - Polygraph required Position ID: 02-480-SWE3 Location: Fort Meade, Maryland Description: The Software Engineer designs, develops, tests, deploys, documents, maintains, and enhances complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time system

Full-time

USD 218,000.00 - 266,000.00 per year

Queue management jobs in Washington, DC, USA