Hybrid in Chicago, Illinois
•
Yesterday
Job SummarySeeking a UX & Change Management Lead to drive adoption of a unified Enterprise Service Management (ESM) platform. This role will focus on persona journey mapping, organizational change management (OCM), employee experience, and stakeholder alignment to support enterprise transformation initiatives. Key ResponsibilitiesDevelop persona profiles and service journey maps using Figma/MiroTranslate stakeholder pain points into user-centric portal experiencesCreate executive summaries, adop
Easy Apply
Contract, Third Party
Depends on Experience












