Service management jobs in new york

ITIL Service Management Consultant - (NPW)

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

Senior Product Manager, B2B Service Case Management & Ticketing

New York, New York

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3d ago

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The TruOps Digital Experience team is responsible for modernizing TransUnion's global operational platforms and enabling more efficient, scalable, and customer-focused service experiences. This role sits on the B2B Service team and will support the modernization of case management and ticketing capabilities across Salesforce, helping advance one of Global Operations' top transformation pr

Full-time

USD 112,500.00 - 187,500.00 per year

Senior Product Manager, B2B Service Customer & Partner Portals

New York, New York

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3d ago

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The B2B Service team is responsible for modernizing the digital service experience for customers, partners, and internal servicing teams through scalable portal capabilities, self-service workflows, automation, and AI-enabled solutions. This role sits within the broader TruOps Digital Experience organization and supports Global Operations priorities to transform how B2B service is deliver

Full-time

USD 112,500.00 - 187,500.00 per year

Program Management Business Class and Service Delivery Technology Lead

Woodcliff Lake, New Jersey

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Today

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? HDR's Resources Business Group is made up of more than 1,900 employee owners in more than 225 locations around the world. W

Full-time

Senior Product Manager, B2B Service Case Management & Ticketing

White Plains, New York

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3d ago

Full-time

USD 112,500.00 - 187,500.00 per year

Senior Product Manager, B2B Service Customer & Partner Portals

White Plains, New York

•

3d ago

Full-time

USD 112,500.00 - 187,500.00 per year

Contract Freshservice IT Tools Developer / Administrator role

Hybrid in New York, New York

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Today

Freshservice IT Tools Developer / Administrator Position Summary We are seeking a Freshservice IT Tools Developer / Administrator to administer, configure, enhance, and support the Freshservice IT Service Management (ITSM) platform. The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities. The ideal candidate combines strong Freshservice administration and development

Easy Apply

Contract, Third Party

Depends on Experience

Global IT Manager/Hybrid Hoboken/End User Support

Hoboken, New Jersey

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Today

A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experi

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Full-time

$150000 - $160000

IT Service Delivery Manager

New York, New York

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Today

Company Description Job Description NOTE: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager; or, those who are currently reachable on the civil service list for Computer Systems Manager title. To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score & list number on the open competitive list for Computer Systems Manager title on your resume

Full-time

USD 125,000.00 - 150,000.00 per year

Technical Support Controller

New York, New York

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Today

Position Summary: The Technical Support Controller monitors fleet health and operational performance using real-time and predictive maintenance tools. This role applies advanced aircraft systems knowledge and troubleshooting expertise to direct maintenance actions, prevent operational disruptions, reduce out-of-service (OOS) time, and improve fleet reliability. Essential Responsibilities: Monitor aircraft performance, delays, pilot irregularity reports, and technical interruptions to identify

Full-time

USD 118,000.00 per year

ServiceNow Process Lead

Remote or New York, New York

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Today

RESPONSIBILITIES: Kforce has a client in NYC that is seeking a ServiceNow Process Lead. Responsibilities: * Lead the design and delivery of ServiceNow Service Catalog, Request Fulfillment, and Knowledge Management processes for a large-scale enterprise transformation program * Facilitate workshops with business stakeholders, service owners, and fulfillment teams to define target-state processes and requirements * Own and manage the process backlog, translating business requirements into clear,

Contract

$65 - $75 hourly

Public security Engineer

Hybrid in Woodbridge Township, New Jersey

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17d ago

Job Title: Network & Physical Security Systems Support Engineer Coverage Period: Through December 31, 2027 Location: Charlotte, NC (preferred); Iselin, NJ or Frisco, TX considered; Hybrid with weekend WFH Schedule: Weekend on-call/scheduled shifts for SDA Migration change windows (recurring, standing requirement) plus select weekday hours for BAU support Role Summary: This role supports Corporate Services IT and Network Engineering through a shared-resource model, covering weekend network change

Easy Apply

Contract

Depends on Experience

Associate Director - ServiceNow Technical Architect

Remote or New York, New York

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Today

Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description Position Overview Nagarro is see

Full-time

Sr. Technical Support Technician (Hybrid - Wayne, NJ)

Wayne, New Jersey

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Today

With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. Job Overview The Senior Technician, Technical Support supports the day to day operatio

Full-time

USD 35.00 - 38.00 per hour

Servicenow BA-NJ-Locals required

Jersey City, New Jersey

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25d ago

Servicenow Business Analyst (CSDM/CMDB) Analyst Location: NJ-Need only locals Job Description: Responsible for gathering business and technical requirements, analyzing current CMDB and CSDM processes, documenting use cases, and supporting the design and implementation of CMDB solutions aligned with ServiceNow best practices. Required Skills: Strong understanding of ServiceNow CMDB and CSDMRequirements gathering and business process analysisWorkshop facilitation and stakeholder managementProcess

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Third Party, Contract

Depends on Experience

Service Desk Analyst

New York, New York

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Today

RESPONSIBILITIES: Kforce has a client in New York, NY is seeking a Service Desk Analyst in the tristate area to provide front-line, Level 1 and Level 1.5 IT support within a large, enterprise environment. This role will serve as a primary point of contact for end users, responding to technical issues and service requests through phone, email, and automated ticket queues. Summary: The ideal candidate will deliver exceptional customer service, resolve issues efficiently, and appropriately triage

Contract

$28 - $30 hourly

Service management jobs in New York, NY, USA