Blue Bell, Pennsylvania
•
19d ago
ServiceDesk E2 , ITIL, Windows, MAC, NetworkingRoles & ResponsibilitiesTicket Logging: Receive, log, and categorize incidents and service requests.First-Level Support: Provide initial troubleshooting and resolution using knowledge base.User Assistance: Support users with common issues (password reset, access, basic IT issues).Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.SLA Adherence: Ensure timely response and resolution within agreed SLAs.Documentation: Update ticket
Easy Apply
Full-time
50,000 - 70,000















