Hybrid in St. Petersburg, Florida
•
5d ago
KEY RESPONSIBILITIESServe as the first point of contact for technical support in a high-volume call center environmentTroubleshoot and resolve hardware, software, and connectivity issuesAchieve defined performance metrics, including After Call Work (ACW), schedule adherence, and quality standardsCommunicate technical solutions clearly to non-technical usersDocument issues, resolutions, and interactions accuratelyUse internal knowledge bases and tools to drive faster, more consistent resolutionsM
Easy Apply
Contract
$25 - $29















