Telephony jobs in michigan

Remote

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11d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Senior Site Reliability Engineer - Telephony & Communications Platform (AWS)

Remote

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Today

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across y

Full-time

USD 175,000.00 - 195,000.00 per year

Lead CCAI Engineer

Remote

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6d ago

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Principal Product Manager (Cloud Media Solutions) - Indianapolis, IN (Remote)

Remote

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Today

Job Title: Principal Product Manager (Cloud Media Solutions) Contract Location: Indianapolis, IN (Remote) Summary: As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution. In this role, you will lead the strategy, development, and delivery of Cloud Media Solutions,

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Contract

Depends on Experience

Unified Comms Engineer - Federal Customer

Remote or Maryland

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Today

Job Description Unified Comms Engineer - Federal Customer (Chantilly, VA) (on-site 5 days per week: TS/SCI Clearance required) Job summary The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The idea

Full-time

Lead Unified Comms Engineer - Federal Customer

Remote or Maryland

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Today

Job Description Lead Unified Comms Engineer - Federal Customer (on-site 5 days per week: TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fund

Full-time

Technology Manager

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 105,660.00 per year

UC Field Support Engineer

Remote or Camp Springs, Maryland

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Today

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: ship Job Description: The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC service

Full-time

Contact Center Agent (Remote)

Remote

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2d ago

Customer Service Representative (Remote) Rotation Shift (9 hours) Shift Timing 5:00 AM - 5:00 PM PST Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performan

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Full-time

$16 - $17

Senior Salesforce Administrator - Service Cloud

Remote

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Today

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making bette

Full-time

USD 120,000.00 - 155,000.00 per year

Solutions Engineer III

Remote or Missouri

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Today

Job Description ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and

Full-time

USD 92,000.00 - 138,000.00 per year

Senior Voice Operations Technician - Remote

Remote or Charlotte, North Carolina

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Today

Genesis10 is currently seeking a Senior Voice Operations Technician position with a Global Financial Institution located in Charlotte, NC and Plano, TX. This is a 12+ month contract opportunity. As a Senior Operations Technician, you will be responsible for the support of voice platforms interconnected to the client's transport infrastructure. You will oversee the repair of transport interconnectivity issues with enterprise telephony, Contact Center, MS Teams, and external carriers, while also p

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Full-time

USD 58.31 - 66.31 per hour

Principal AI-Driven Enterprise Support Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise Support We're searching for a rare type of techn

Full-time

Business Analyst

Auburn Hills, Michigan

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Today

Job#: 3046398 Job Description: Job Description: A small number of customers may contact Stellantis senior leadership, including members of the Board of Directors (BOD), Top Executive Team or the Executive leader of a specific Stellantis Brand or function, directly with a complaint. These customers may have already interacted with Customer Care or a Stellantis dealership and are looking to escalate their complaint to a higher authority. These customers will be handled by a Top Care Executive

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Full-time

$40 - $49 per hour

Jr. IT Systems Administrator

Saint Johns, Michigan

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Today

Glanbia Business Services Inc Junior IT Systems Administrator A vacancy has arisen for a Jr. IT Systems Admin at Glanbia Business Services Inc in St. Johns, MichiganThis position will report into IT Operations Team Lead US East.. Glanbia - Our Business Glanbia is a global nutrition company and the global leader in the performance nutrition industry with a portfolio of performance and lifestyle nutrition brands. As a nutritional solutions provider in the B2B arena, we commercialize specialty

Full-time

USD 75,000.00 per year

Senior Software Development Engineer in Test (SDET)

Remote

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Today

Full-time

USD 160,000.00 - 185,000.00 per year

Field Engineer

Detroit, Michigan

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Today

Job Title: Field IT Support Engineer (IMAC & Infrastructure) Role Overview We are seeking a versatile Field IT Support Engineer to provide comprehensive operational support and execute Install, Move, Add, and Change (IMAC) requests across our corporate office and remote facility locations. You will serve as the primary on-site technical resource responsible for implementing, supporting, and repairing desktop devices, software applications, telephony systems, and network hardware. This is a dyna

Full-time

USD 49,900.00 - 60,300.00 per year

Sr AI-Driven Enterprise Support Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What if support wasn't measured by how many tickets you clo

Full-time

Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)

Remote or Chicago, Illinois

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Today

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate abo

Full-time

USD 150,100.00 - 273,000.00 per year

Sr. Machine Learning Engineer

Remote or Santa Barbara, California

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Today

Description Hi, We're AppFolio We're innovators, changemakers, and collaborators. We're more than just a software company - we're building the AI-native platform where the real estate industry comes to do business. We're transforming Property Management; how property managers operate, how residents live, and how intelligence flows across an entire industry. Realm-X is AppFolio's AI-native platform powering this transformation. It enables a new generation of intelligent capabilities across our

Full-time

USD 167,200.00 - 209,000.00 per year

Telephony jobs in Michigan, USA