voice of the customer jobs in irving, tx

AI Product Manager (Digital Customer Experience)

Dallas, Texas

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9d ago

Title:AI Product Manager (Digital Customer Experience) Location:Dallas, TX 75202 Duration:12 Months On-site position 5 days/week in Dallas, TX MOST IMPORTANT TOP SKILLS REQUIRED: Experience with generative AI products or integrating LLMs (GPT, Claude, Gemini etc.) into customer-facing applicationsExperience using opportunity solution trees, customer journey maps, or similar frameworks to visualize discovery workPortfolio of products where you can demonstrate the progression from customer pro

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Contract

Depends on Experience

Senior Manager, User Experience Design

Dallas, Texas

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Today

{"description": "The Wealth Management Senior UX Leader is accountable for experience strategy, delivery, and outcomes across a defined product family (Advisor Experience, Portfolio Management, or Wealth Management). This role operates as a peer to senior Product and Engineering leaders , ensuring UX is funded, prioritized, and integrated into portfolio planning while delivering measurable improvements to advisor and client experience. This leader is expected to operate at a portfolio, cross-di

Full-time

Product Manager

Hybrid in Dallas, Texas

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14d ago

Job Title: Technical Product Manager Duration: Expected to be 12 months of contract with possible of extension Location: On-site 5 days per week in Dallas, TX. Pay Range: $60/hr. - $70/hr. Pay rate may differ depending on your skills, education, experience, and other qualifications. Featured Benefits: Medical Insurance in compliance with the ACA401(k) Sick leave in compliance with applicable state, federal, and local lawsJob Description/Skills/Experience: Local candidates only, 5 days onsite

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Contract

60 - 70

Senior Quantitative & Qualitative Researcher

Remote

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2d ago

7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines. Bachelors degree in Psychology, Sociology, Anthropology, Human Factors, HCI, Behavioral Science, UX Research, Service Design, Public Policy, or related field. Preferred Qualifications: Figma for collaborating, workshopping, prototyping and wireframing Qualtrics for survey deployment and analytics Usertesting.com or similar platforms for usability testing or interviews Microso

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Contract

Depends on Experience

Senior Quantitative & Qualitative Researcher- Remote

Remote or Reston, Virginia

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22d ago

We are seeking a senior mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voice

Full-time

USD 119,323.00 - 202,850.00 per year

Senior Quantitative and Qualitative Researcher- Remote

Remote or Reston, Virginia

•

Today

{"description": "We are seeking a senior mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure th

Full-time

USD 119,323.00 - 202,850.00 per year

Staff UX Researcher

Remote or Los Angeles, California

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Today

Our Mission Launched in 2012, Tinder revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Award

Full-time

USD 160,000.00 - 170,000.00 per year

Lead Specialist - Service Design (Hybrid/Remote-Virginia)

Remote or McLean, Virginia

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Today

Description & Requirements Maximus is currently seeking a Lead Specialist - Service Design to shape and deliver next-Generation human services experiences across complex public sector programs. Reporting to the Director - Service Design within Maximus' Digital Design and Experience organization, this role is a T-Shaped end-to-end Service Design Lead (Broad across research, service design and delivery translation). You will lead mixed-method discovery (quantitative + qualitative), translate insig

Full-time

USD 130,000.00 per year

Lead Specialist - Service Design (Hybrid/Remote-New Jersey)

Remote or Princeton, New Jersey

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Today

Full-time

USD 130,000.00 per year

Customer Experience Owner

Remote

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20d ago

Job Purpose: The Customer Experience Owner is responsible for designing, executing, and optimizing end-to-end customer experiences for specific clients or programs. The role collaborates cross-functionally with internal teams to improve customer journeys, enhance service delivery, and drive customer satisfaction through data insights and customer experience methodologies. Key Responsibilities: Experience Design (35%) Design and optimize end-to-end customer experiences using CX methodologies and

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Full-time

$40 - $45

Amazon Connect Voice Engineer (Java)

Remote

•

Yesterday

Hello eveyone! We are hiring for Amazon Connect Voice Engineer with Java and voice/telephony background (IVR, call routing) with my direct client at Remote locations for 6+ Months of contract. Please find the job description below and let me know your level of interest. Job Title: Amazon Connect Voice Engineer (Java) Location: Remote - USA Duration: 6+ Months of contract - Only W2 Responsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operations Con

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Contract

45 - 50

Forward Deployed Engineer

Remote

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Today

Forward Deployed Engineer (Customer-Facing) Contract (12 Months) 3040% travel (client locations across US or globally) Hands-on involvement in on-site implementations and workshops JD Forward Deployed Engineer / Solution Architect About Kore.ai Kore.ai accelerates business outcomes from AI by providing enterprises with agentic AI applications built on the industry-leading agent platform. Kore.ais Agent Platform is recognized by industry analysts as a leading agent platform. Through the platfo

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Third Party, Contract

Depends on Experience

Product Owner

Hybrid in Dallas, Texas

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Today

Job Title: Product Owner Location: Dallas, TX Job Overview We are looking for a dynamic and results-driven Business Analyst & Product delivery manager to join our team. You will be responsible for maximizing the value of a product resulting from the work of the development team. Acting as the primary liaison between business stakeholders and the development team, the Product delivery manager defines product design, captures business flow, creates user stories, prioritizes the backlog, and ensure

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Contract, Third Party

Depends on Experience

1062 Dynamics 365 Finance Ops Supply Chain Management

Irving, Texas

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Today

Job#: 3027082 Job Description: Cloud Solution Architect - Dynamics 365 Finance & Operations / Supply Chain Location: Remote (U.S.) Experience Level: Senior (10-15 years) Focus: Dynamics 365 F&O Supply Chain Dynamics AX 2012 Role Type: Functional Architecture / Customer Advisory About the Role We are hiring a seasoned Cloud Solution Architect (CSA) with deep expertise in Dynamics 365 Finance & Operations and Dynamics AX 2012. This is a highly functional, customer-facing role where you will

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Full-time

Cybersecurity - Product Manager

Plano, Texas

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Today

Job Description You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Cybersecurity Technology & Controls, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are respon

Full-time

Product Ads Monetization

Remote

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29d ago

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Product Specialist Customer Operations. Job Description: Job Title: Product Specialist Customer Operations Job Type: Contract Job Location: Remote Work Schedule: Remote Pay Rate: $57.14 Based on experience We consider businesses our customers on Company, as they play a big role in providing the content that helps people discover and save the things they love. We re looking

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Contract

Depends on Experience

UX Researcher

Remote

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17d ago

About the Role We are seeking an experienced UX Researcher to lead and execute user research initiatives that inform product design and development. The ideal candidate will utilize both qualitative and quantitative research methods to understand user behaviors, needs, and motivations. This role works closely with product managers, designers, engineers, and stakeholders to deliver actionable insights that improve product usability and overall user experience. Key Responsibilities Plan and conduc

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Contract

Depends on Experience

Field Service Engineering Manager

Remote or Florida

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Today

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhanci

Full-time

USD 96,000.00 - 192,000.00 per year

Tech Product Manager - U.S. Citizen - This role sits within Optum Serves Technology Product organization

Remote

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22d ago

Tech Product Manager Location: Remote / Telecommute Classification (HR only): Exempt Non-Exempt Reports To (Title): COO of Widescope Consulting and Contracting JOB SUMMARY Primary Purpose of Position Widescope Consulting is proud to serve our nation s military and Veterans by supporting federal agencies in their mission to improve the U.S. health care system. Our work helps enhance the health and well-being of individuals who serve or have served our country. Our solutions are designed to help

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Full-time

$70,000 - $90,000

Quality Manager - Manufacturing Plant

Remote or Charlotte, North Carolina

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20d ago

1971 Quality Assurance Manager Position Summary This role holds overall responsibility for ensuring customer requirements, corporate standards, and applicable quality system requirements are clearly understood and effectively implemented throughout the organization. The Quality Assurance Manager serves as the management representative and primary Voice of the Customer for the registered Quality Management System. The Quality Assurance function reports directly to this position. Essential Duties

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Full-time

105000 - 120000

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voice of the customer jobs in Irving, TX, USA