Hello,
This is Rohit from Zenith Infotek LLC.
I came across your profile and wanted to check if you are currently looking for new opportunities. We are hiring for a Technical/ Desktop Support Engineer for one of our clients. This is a 100% onsite opportunity.
Please find the job details below:
Job Title: Onsite Technical Support Engineer / Desktop Support Engineer
Location: Edmonton, Alberta, Canada
Duration: 4-6 Months (Extendable)
Work Mode: Onsite
Job Summary
We are looking for an experienced Onsite Technical Support / Desktop Support Engineer to provide end-user IT support and resolve hardware, software, and network-related issues. The candidate will be responsible for providing hands-on technical assistance to employees and ensuring smooth day-to-day IT operations.
Key Responsibilities
- Provide onsite technical support and desk-side assistance to end users.
- Troubleshoot hardware issues related to desktops, laptops, printers, monitors and other IT peripherals.
- Install, configure and maintain Windows operating systems and software applications.
- Handle user account setup, password resets and access-related issues.
- Troubleshoot basic LAN, Wi-Fi, VPN and connectivity issues.
- Support Microsoft Office 365, Outlook, Teams and other business applications.
- Manage IT tickets and ensure timely issue resolution.
- Assist with hardware deployment, installation, upgrades and replacement.
- Support employee onboarding and offboarding activities.
- Coordinate with remote IT teams for escalated technical issues.
- Maintain IT asset inventory and documentation.
Required Skills
- Experience in Desktop Support / Onsite Technical Support / IT Helpdesk.
- Strong knowledge of Windows OS (Windows 10/11).
- Hands-on experience with laptops, desktops, printers and peripherals.
- Knowledge of Microsoft Office 365, Outlook and Teams.
- Basic networking knowledge (LAN, Wi-Fi, VPN, TCP/IP).
- Experience with Active Directory and user account management.
- Familiarity with IT ticketing tools and incident management.
- Good communication and troubleshooting skills.
Preferred Skills
- Knowledge of Microsoft Intune and SCCM.
- Experience with hardware installation and configuration.
- ITIL or IT support process knowledge.
- Experience working in an enterprise IT support environment.
Please review the opportunity and let me know if you are interested. We would be happy to discuss the role in more detail.
Looking forward to hearing from you.
Respectfully Yours,
| 
| | Rohit Kumar Mishra || Senior Technical Recruiter | Zenith Infotek LLC | 4400 State Hwy 121, Suite 335, Lewisville, TX 75056 Contact: | | ;/u> | |
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