Job Title :3DX PLM Support engineer Location:Fully onsite. Dearborn, MI Job Description: 1. L1 / L2 Support Operations Provide Level 1 & Level 2 support for 3DX PLM platform, addressing user-reported incidents and service requests within SLA timelines [] Perform incident triage, prioritization (P1P4), and resolution using ITSM tools (ServiceNow/JIRA) [] Ensure minimum downtime and business continuity by timely issue resolution and escalation 2. Troubleshooting & Issue Resolution