Top Skills' Details 1. Customer Service & Proactiveness: Excellent customer service, promptness, responsibility, meeting SLAs, willingness to call clients and ask questions, proactive communication, and assertiveness. 2. Technical Aptitude: Basic knowledge of switching, routing, firewalls, IP connectivity, and familiarity with tools like SolarWinds, ConnectWise, Automate, ServiceNow, or ManageEngine. 3. Willingness to Learn & Adaptability: Eagerness to learn new technologies, ability to navigate