Position Overview We are seeking an experienced IT Support Technician to provide short-term helpdesk coverage while a team member is on paternity leave. This role is critical to day-to-day IT operations and requires someone who can hit the ground running with little to no formal training. The technician will primarily work within the Freshservice ticketing system, supporting end users with hardware, software, and device management issues in a Microsoft-centric environment. There is no project w