Atlanta, Georgia
•
Today
Top 3 skills required for this role: 1.Swampfox 2.Avaya 3.Contact Center Here is a brief description of the Job: We need an IVR Support Engineer to support our central IVR Orchestration and Routing platform (ICX) that sits between carriers (SBC), Avaya SM/CM/MPP, IVR OD application, agents, and Google Dialogflow. This person won t be a pure telephony or app resource; they must be able to follow a call and customer interaction across multiple layers (SBC, network, Avaya, IVR, orchestration, CTI,
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