Search Jobs | Dice.com

Job Details

Skills

Information Technology
Customer Relationship Management (CRM)
Business Acumen
User Experience
Leadership
Policies and Procedures
Accountability
SAFE
Regulatory Compliance
Relationship Management
IT Management
Technical Support
Research
Operations Management
Embedded Systems
Project Documentation
Strategic Planning
Accessibility
Procurement
Delegation
Logistics
Benchmarking
Collaboration
Cyber Security
Management
Presentations
Business Cases
Stakeholder Engagement
Business Development
Business Analysis
Software Development
Process Modeling
Evaluation
Research and Development
Continuous Improvement
Workflow
Operating Systems
Productivity
IT Operations
Process Management
Knowledge Management
Documentation
Training
Computer Science
Business Operations
Systems Engineering
Communication
Analytical Skill
Facilitation
Negotiations
Manufacturing
JIRA
ServiceNow

Information Technology
Customer Relationship Management (CRM)
Business Acumen
User Experience
Leadership
Policies and Procedures
Accountability
SAFE
Regulatory Compliance
Relationship Management
IT Management
Technical Support
Research
Operations Management
Embedded Systems
Project Documentation
Strategic Planning
Accessibility
Procurement
Delegation
Logistics
Benchmarking
Collaboration
Cyber Security
Management
Presentations
Business Cases
Stakeholder Engagement
Business Development
Business Analysis
Software Development
Process Modeling
Evaluation
Research and Development
Continuous Improvement
Workflow
Operating Systems
Productivity
IT Operations
Process Management
Knowledge Management
Documentation
Training
Computer Science
Business Operations
Systems Engineering
Communication
Analytical Skill
Facilitation
Negotiations
Manufacturing
JIRA
ServiceNow

Summary

Job Description

This is a year-round position located in Bath, Maine with onsite requirements. This is primarily a first shift position, with some limited required communication and support across other shifts.

The IT Specialist works on the Client Service Management (CSM) team and acts as the primary liaison between the BIW business units and BIW Information Technology (IT). Operating within the BIW Business Operating System (BOS) framework, the IT Specialist will translate client objectives and requirements into actionable IT initiatives. This position is responsible for managing overall client relationships, ensuring high levels of satisfaction, and driving superior end-user experience through a blend of technical knowledge, strong interpersonal skills, and business acumen.

Ideal Candidate Profile:

Success in this multifaceted role requires a blend of technical knowledge, strong interpersonal skills, and business acumen to ensure IT functions as an effective and integrated partner to the business units it supports. This includes leveraging a deep understanding of both IT capabilities and business needs to bridge gaps and simplify complex processes in a continuous effort to improve end user experience. This position is ideal for continuous learners who are eager to grow and contribute to technology-driven improvements across the organization

Key Responsibilities

Safety Leadership:

Support and follow BIW IT safety policies and procedures.
Help Promote a culture of proactive safety awareness and accountability across the team.
Ensure safe workplace conditions and compliance with government and company safety standards.

Program Execution:

Relationship Management: Act as the single point of contact and trusted advisor for supported business units, facilitating seamless communication and acting as a vital conduit between business and IT leadership.
Communication & Influence:Effectively communicate and negotiate with all levels of management in both business and IT, presenting clear, concise business cases and recommendations for process and product enhancements.

Business & IT Support

Assist with communication between business units and IT teams, helping ensure information flows clearly and accurately.
Help gather basic business requirements and document user needs for new or updated systems.
Participate in discussions about technology improvements, offering observations and assisting more senior staff with research and options.

Operational Management:

Consulting & Planning:Operate as an embedded IT consultant to business units, reviewing project documentation and actively participating in the long-range strategic planning for technology implementations across the organization.
User Advocacy & Accessibility: Ensure users can seamlessly access and work within their applications and IT technology, serving as an advocate for user accessibility and ease-of-use in all new and existing systems.
Manage IT Contracts: support management of IT contracts within assigned business units, ensuring alignment with current and projected usage before annual renewal. Collaborate closely with business units and the procurement team to update contract terms as necessary. Facilitate contract approval workflow.
Oversee Major Purchases: Coordinate IT purchase requests for business units, guiding them through procurement, multi-level delegation of authority approvals, receiving logistics, and successful implementation. Gain experience to transition to oversight of major IT purchases.
Best Practice & Benchmarking: Benchmark IT best practices through collaboration with industry consultants and internal business units to ensure the organization remains at the forefront of technological efficiency and effectiveness.

Team Collaboration and Communication:

IT Initiative Development: Collaborate within the established IT and cybersecurity frameworks to develop actionable IT initiatives, including specific projects and product enhancements.
Communication & Influence: Effectively communicate and negotiate with all levels of management in both business and IT, presenting clear, concise business cases and recommendations for process and product enhancements.

Stakeholder Engagement and Business Development:

Business Analysis & Solution Development: Participate in or facilitate critical activities including business process modeling, comprehensive requirements definition, vendor evaluation, solution research, and development efforts.

Continuous Improvement:

Process Simplification & Efficiency:Actively strive to simplify processes by understanding both the technical landscape of IT and the operational realities of the business units, identifying bottlenecks and streamlining workflows to enhance overall efficiency while improving accuracy and quality. Responsible for documenting processes to be shared among IT and to be used when interfacing with customers.
Business Operating System: Champion BOS principles and productivity enhancements across IT operations.
Process Management: Help maintain process documentation used by IT and business partners. Contribute to efforts that simplify processes and improve efficiency, especially by identifying bottlenecks or user pain points.
Knowledge Management: help create and maintain documentation, organize shared information, and ensuring teams have access to accurate, up-to-date materials.

Required/Preferred Education/Training

BS in Business, Engineering, Computer Science, or related field; or equivalent combination of education and experience is required.
3-5 years' experience with IT, Engineering, business operations, or systems development required.

Required/Preferred Experience

Excellent communication, analytical, facilitation, influencing, and negotiation skills are required.
Proficiency in the use of technology and computer systems required.
Shipbuilding or manufacturing experience preferred.
Experience with Jira, ServiceNow & Smartsheet is a plus, but not required.
Ability to work independently and handle multiple projects or assignments with competing priorities desired.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX198567
Position Id: 5dcc1ea02cacfc121f392653d6b84785
Posted 4 days ago

Service Delivery Manager I

Remote

•

Today

Job Responsibilities:Act as Single Point of Contact (SPOC) for client(s)Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO servicesProvide leadership, direction and coach/mentor team Implement, monitor and adhere to Best PracticesImplement process improvementsManage to Scope of Work and Change of ScopesAssist with new launches or new business with client(s)Assist with invoicing Additional Notes:The preceding job description has been

Easy Apply

Full-time

$70,000 - $90,000 /yr

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

IT Specialist III

Skills

Summary

Dice Job Match Score™

Similar Jobs

IT Specialist III

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs